The in door flap does not open to let the ice drop into your glass. The grinder will turn in the correct direction, but the flap don't open to let the ice out. I had this problem before and the repair man had to reconnect something with his hand (not electrical).
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Normally when an ice maker door won't open it is because the door is frozen or iced over. This is common when an ice door isn't closed completely and the ice shavings accumulate or hang the door slightly open. The warmer air caused the ice to melt and when the door shuts again it freezes.
Take a cloth with warm water and clean the unit. You may have to do this several times to unstuck the door and melt the ice that is freezing it shut. However, if this doesn't work you could have another problem such as switch failure, motor failure, board failure, or door motor failure. In such a case a service rep will need to visit your home.
When an ice maker door won't open, one common issue is that the door can become frozen or iced over. This can happen for several reasons, including:
Ice Buildup: If the ice in the ice maker compartment is not properly dispensed and the door isn't sealed tightly, ice can accumulate around the door area. As this ice accumulates, it can obstruct the door's movement.
Temperature Fluctuations: Temperature fluctuations can cause the ice to melt slightly, allowing it to refreeze when the door shuts again. This can create an ice barrier that prevents the door from opening smoothly.
Moisture Infiltration: Moisture can enter the ice maker area, especially if the door seal is damaged or not sealing properly. This moisture can freeze and obstruct the door.
You could try to thaw the door with a blow dryer. If that is not a permanent solution, you could have a board failure, door motor problem or switch failure and will need to call a service person.
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