I have a Kenmore 385-12714090 sewing machine. When the threaded needle goes down to capture the bobbin thread, the bobbin case circles around, but the needle does not capture the bobbin thread and pull it upwards. I have followed the directions and made sure the needle is inserted correctly, the bobbin is inserted into the case correctly and the case inserted into the machine correctly. What else can I do?
By Jan
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Jan, I'm sorry, but because you've tried all the right things to no avail, it's clear your bobbin gear is worn and wants replacing. Take the machine to a Sears Repair centre - they're factory trained to repair all Kenmore sewing machines, even vintage ones.
They also have access to newly milled replacement parts - if you take your machine to the nice man at the vacuum centre he won't always have the same access to parts that the genuine Kenmore guys at Sears will.
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