What can I do to locate my lost package? The PO say I am out of time to lodge a complaint. The delay has been due to illness and I have medical evidence to prove this.
By Jao from South Norwood, London
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If the package was being sent to you it is the responsibility of the sender. They should have had tracking on the package so it could be tracked down. If it was something you sent the only way you can find it is if you had a tracking number.
The exception to both of these is packages sent to a foreign country can't have tracking but you do get a "customs" number which allows limited tracking capability.
Now if you are talking about a package that was mailed to you and you couldn't pick it up because of your medical condition there is no telling where that package is.
If you're talking about the Royal Mail, the best chance you have for sorting this (although with the Royal Mail, bless them, it's not a very good chance this will work) is to take your proof of medical incapacitation and any tracking numbers, etc, to the local post office and ask to speak with a supervisor.
The most important thing to remember when asking a postie to go the extra mile is to stay calm and keep repeating you know you are asking a lot and are so grateful for all the hard work they do with so little appreciation. Don't go 'overboard' but being extra nice when asking a postie for anything seems to work a lot of the time.
Plan to make your visit during a not-so-busy time for the counter clerks, and don't go anywhere near the post office with a special request too close to tea-time. I learned that one the hard way:(
I live in Scotland and have come to understand sometimes this works when dealing with 'special requests' to the Royal Mail. Not always, but with your medical paperwork and an extra helping of niceness it's possible your local will help you out.
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