We moved into a brand new town home about 2 months ago. About a month ago, we started to notice a cat urine smell in one area of our lower level. The smell kept getting worse, but we could not find the source of it. About a week ago, it got so bad that we could not stand it anymore, so we sniffed around until we found it.
We have a one year builder's warranty, so I called him. They found and fixed a leak in the adjoining unit into our home and on the floor. The smell was coming from standing, stagnant water under the carpet and padding. They pulled up the carpet in the corner of the leak and cut out the wet padding.
We can no longer smell the odor around the whole house, but the carpet surrounding the area still smells. I am concerned about mold and mildew, but the builder thinks that it will be fine if we have the carpet cleaned, and does not believe he needs to replace it. Not sure what to do.
By Michelle from Kansas City, MO
Years ago I fought a similar thing and about lost all my hair before an old lady neighbor told me her secret for most smells in carpets and rugs. Baking soda solution sprayed onto the carpet till damp (not wet)! Use two tablespoonfuls in a quart of warm water, shake until dissolved. Place in spray bottle and treat carpet. Can be repeated weekly till smell is gone. DO NOT use on wool carpet as it will remove colors! Hope this works for you too! (01/15/2010)
Take this builder to small claims court for the cost of new carpet. Likely it won't get that far and he will settle. It will only cost you about 30 dollars to file and when you win, and you will, he has to pay the filing fee. Don't wait. He thinks you will give up. Serve him with papers. (01/18/2010)
By Ann Parker
I am an installation manager at a carpet store. Your carpet will not get any better. You may need to contact a restoration company such as ServiceMaster to treat the sub-floor and carpet for the mildew. The existing pad needs to be replaced after the sub-floor and carpet are treated. If the smell remains, the builder should be liable for the repairs since it was caused by an adjoining unit. Do not let your warranty expire before you take care of this! Keep on the builder until it is taken care of completely! Take care of it ASAP. Good luck! (01/18/2010)
I am voting for a call to the Better Business Bureau to see if they have any suggestions. You are going to eventually have to replace the carpet due to health reasons (black mold being one of them), so take care of it before more time passes. (01/18/2010)
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