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Removing a Pocket Door to Trim to Fit

After installing new floors my pocket doors do not close. Neither do the other interior doors. The original installer will not send anyone to correct this mess. Please help.

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July 13, 20170 found this helpful

Contact the installer and tell him you are going to file a complaint with the Better Business Bureau and will sue him in small claims court. He will be singing a different tune.

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July 13, 20170 found this helpful

I don't understand why they would not send anyone to correct their mistake. Ask to speak to upper management.

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July 14, 20170 found this helpful

ThriftyFun responders try to answer questions but we do not always know the complete facts so you can always return and ask for more help or give more facts about your problem.

First off - all states are different when it comes to handling this type of complaint so check everything through your state.

Second - are you a senior? Low income? Disabled? Do you own your home? Have young children living in the house? Medicaid or food stamps? Any and all of these things matter.

Is this a licensed and bonded contractor? How long ago did the installer finish the job? How soon after the job was finished did you contact the installer? Was this part of another job or did you hire this installer yourself? Do you have a signed contract? Did you pay with a credit card? If you used a credit card, you may be able to get the card company to do an investigation but they may not help you with this as it is not a "product".

Another question: did the installer get a mechanics lien. You may not even know about this but it could happen.

You can file a complaint with the attorney generals office (state), in which case [the office] may enter the complaint into an informal dispute resolution process but this is a long process.

Do you have a record of any calls or emails sent to the installer or especially any texts or emails sent to YOU by the installer? Be very sure to keep a good record of everything that happens as these records may be crucial to you getting the problem fixed. Have you taken several good photos of the problems?

Taking something to small claims court can get expensive (for you) so try other ways before resorting to court.

Several suggestions: 1) visit the installer's company in person with all of your records and photographs and try to get their decision in writing or tell them you wish to record the conversation. Take names and titles of everyone you talk to. If they agree to send someone out be sure you get it in writing if at all possible and a specific time not a general time frame.

2) If all of this comes to nothing then pay a visit to the Better Business Bureau and tell them what has happened. They cannot really help you but they will make a note of it and they may give you some ideas on how to proceed.

3) State, county, and city consumer offices

In many areas, local governmental agencies have been established to help consumers who feel they have been wronged. Start with your citys agencies first. If there isnt one or they cannot be of assistance try county or state departments of consumer affairs. Often you will find personnel there who know the local laws, and who may be able to advise you on what your next step should be. If you consult with any such consumer agencies, be sure you have your contracts and other records of payments with you.

Truthfully, you may never make them correct their shoddy work but then again, if you persist you may win.

I am posting some links but most of them are just for reading to explain how difficult this task is.

https://money.u  a-bad-contractor

https://www.hou  -bad-contractor/

https://www.was  al-as-you-think/

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