I needed a replacement lid for my Rival slow cooker. I called the 800 number on the bottom of the pot and gave them the model number. As a one time courtesy they said they will mail me one at no charge and postage paid.
By weinerdog41
By Cisco's Mom from FL
Appliance repair can be very costly. Many times they can be repaired rather than replaced. Often you can do the repairs yourself. How do you determine when a repair will be more cost effective?
By cs_jag05/13/2012Our 12 year old washing machine recently broke - it stopped spinning. When we had it repaired several years ago, the repair man had showed me the $14 part that had broken and said that it commonly breaks (of course labor was over $100).
I decided to check online and found videos on several repairs, figuring it was worth finding out if the problem was a $14 part I could replace myself before spending all my savings on a new washer. There are some great step-by-step YouTube videos out there!
I put my laptop next to the washer and hit pause as I did every step. It was amazingly easy to check the motor-coupling, the clutch/belt, and make sure the pump was clear - anyone could do it and I felt like a real Ms. Fix-It.
Unfortunately none of these turned out to be the problem and I wasn't able to fix my washer. As it was 12 years old, we decided to replace it with a new energy efficient model ($500 after several rebates). At least I knew I'd tried everything I could and wouldn't hesitate to try my own repairs in the future - not only that, but after I mentioned I'd "checked the motor coupling", etc. to the salesman, I was treated like I knew my stuff - and I did! They didn't even try to get me to buy the extended warranty :)
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Repairing Versus Replacing Appliances