Problems With Vons.com

I had a bad experience with online shopping with vons.com. First of all my grocery order was 3 hours late. I was charged for items that were missing and the fruit and vegetables were smashed or rotted and a water bottle was broken. I called the service rep dept. and they were totally apathetic. I emailed vons and complained and received an auto response saying call the service reps! I do not know what to do to resolve this problem! Any suggestions?

Ad


Birthaleen from Burbank, CA

We are giving away $200 in Amazon gift cards for people who answer questions on ThriftyFun in February! Click here to find out more...

Add your voice! Click below to answer. ThriftyFun is powered by your wisdom!

Flag
September 12, 20070 found this helpful

I would like to help you with this problem.

I'm an operation manager for vons.com If you would supply me with your order number I can look into this for you.

ReplyWas this helpful?Helpful? Yes
September 13, 20070 found this helpful

Wow, that's sad that you've gotten such treatment. I've had tons of deliveries from their associate, safeway.com and they were terrific. A couple of times, they've been five or ten minutes late, but they called and let me know. One time, I ordered a bottle of lotion, and it was broken when it arrived. I called, and they not only gave me credit for the lotion, they gave me five bucks off my next order.

Maybe you could go to safeway.com, contact them and ask them to route you to the appropriate help at vons? I don't like shopping in safeway stores, but I love the service and treatment I get from safeway.com . Maybe they'll treat you better than the customer service staff that takes care of vons?

Ad
ReplyWas this helpful?Helpful? Yes
We are giving away $200 in Amazon gift cards for people who answer questions on ThriftyFun in February! Click here to find out more...

Add your voice! Click below to answer. ThriftyFun is powered by your wisdom!

Related Content(article continues below)
Categories
Consumer Advice Company ComplaintsSeptember 11, 2007
Guides
Repairing a Garbage Disposal (Disposer), Man's hands holding a power screwdriver to a garbage disposal.
Repairing a Garbage Disposal (Disposer)
Repairing a Leaky Shower Valve
Repairing a Leaky Shower Valve
Yahoo Mail
Troubleshooting Problems with Yahoo Mail
Starting a Lawnmower
Lawn Mower Won't Stay Running
More
🐰
Easter Ideas!
🍀
St. Patrick's Ideas!
Facebook
Pinterest
YouTube
Contests!
Newsletters
Ask a Question
Share a Post
Categories
© 1997-2017 by Cumuli, Inc. All Rights Reserved. Published by . Page generated on February 15, 2017 at 4:35:21 PM on 10.0.1.229 in 578 msecs. Use of this web site constitutes acceptance of ThriftyFun's Disclaimer and Privacy Policy. If you have any problems or suggestions feel free to Contact Us.
Loading Something Awesome!