While I have generally been pleased with this filter, I recently experienced a failure which exposed a design flaw in the thermo plastic containment vessel. The unit cracked right at the threads on the A filter. This is an obvious weak point. My unit was 2 years old, my house water pressure is 50psi and I replaced the filters 6 months ago. Aquasana customer service was quick to respond but told me all the reasons why it failed, none of which applied to me. They say they have strengthened the unit and, indeed, the new unit (which i bought) is stronger in this area.
The question you have to ask yourself is whether you will take the risk of a catastrophic failure. When my unit failed, high pressure water went all over my newly remodeled kitchen. Fortunately, I was home but if I had not been, major damage would have occurred.
A question that was not answered by Aquasana is what they would cover in damages should one of their filters fail like mine did. Based on all the reasons they gave me indicating it was my fault if failed, I am not prepared to risk another failure.
My wife and I bought an Aquasana water filtering system a few months ago and I must say that it has not been a good experience. In fact since then I have decided to avoid anything from Aquasana. The device is not well made. Changing the filters is very difficult because the plastic nut that must be loosened and tightened is hard to grasp and tends to strip. After two filter changes our unit is useless because of this cheaply made soft plastic nut. Within a few weeks the unit leaks and the shut off valve stops working automatically. It sticks in the open position and must be closed manually. Recently we purchased another system from Puritec and have been much happier with it and with the service that the company provides.
I've used the Aquasana water filter for quite a while and am very pleased with it. Its by far the best tasting water I've gotten from any filter or bottle. I've recommended this system to all of my friends and family who are still buying bottled water, hopefully everyone will catch on and stop wasting so much plastic! The water is much better from the Aquasana anyways!
I bought what was called the Cadillac of the industry years ago, called, RainSoft, a reverse osmosis under cabinet three tank system. It's what McDonald's and the Marriot use for their wonderful water loving guests and for their ice machines. All better filters have expensive filters, so I don't know how to avoid that. Now that I am low income, I can't afford to replace the filters and had to disconnet it. Pity. : (
I have used the Aquasana AQ-4000, countertop model for about 4 years now. I think it is the best water filter around. Their "water for life" program is great. I always have a new set of filters when needed, with a monthly payment automatically charged to my credit card. So no need to come up with the money all at once. And with the program your system is always under warranty. So if you need parts you only have to pay the shipping charge for the parts. I originally got the water filter because of the bad tasting water in southwest missouri and we have a well. So, our water can taste pretty bad at times. When I have this problem I just filter the water into a plastic jug or pitcher and let it set open on the counter overnight and the sulfur taste and odor evaporate. I used to buy drinking water at Walmart but that got expensive and difficult to carry all of those jugs home all the time besides having to store them. So, this water filter works really well for me. I think the filtered water tastes better than the store bought water. I have not used the shower filter.
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