If it is her email address that she has forgotten, could you contact a friend who she emailed, and get them to tell you what it is? If it is the password, there should be someplace to "click", and AOL should send the password or ask you questions that you set up, or send you info to re-set the password. If this account is old and inactive, just set up a new one. I prefer Hotmail, but Yahoo and Gmail are also well recommended.
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I had an AOL email account. My profile is visible, but I can't sign in. When I requested my account password, I gave my email address and then was sent information that is incorrect. I can't update, or anything. How can I get back into my account? Thank you.