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By
04/10/2005
Ronsan, I don't think that you can think of it as paying for his time. You were paying him for his knowledge, which was crucial in the repair. Thinking about it that way always helps me.
By
04/05/2005
This web site looks very interesting for self help repairs on appliances. It is an appliance help forum: www.repair2000.com
By Ronsan (Guest Post)
04/04/2005
My personal experience in this area tells me you are so right on! My dryer, all of a sudden, started making the worst thumping noise you can imagine and I checked what I could, but found nothing so called the repairman. He was in my house not one second more than 5 minutes and charged me $45. What did he do? Took the front off my dryer, found my husband's carpentry pencil careeing off the drum as it turned, and removed it. I could have cried I was so angry as this is the guy who put in all of our appliances and services them. His home is less than 1/2 mile from here. I don't expect people to work for nothing, but when it is that trivial and you are a pre-existing customer, I guess I would have thought customer service would have been more important. In my business, I always go the extra mile or two for my customers ~ I guess he missed that class.
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