I am I the only one that has had a bad experience with Virgin Mobile. I signed up for a service that was supposed to be unlimited nights, well imagine how mad I was when I found out that the plan had changed and I was not notified. I was told that they did not have to notify me of changes. Post feedback if you have had the same experience. I am switching to Verizon for my prepaid plan for my daughter.
How about a Better Business Bureau complaint!
Also, call your Attorney General's office and see if this breaks any rules. This doesn't sound legal.
Long story short, Last saturday was the day for my monthly renewal. I had the $44 a month (free nite/weekends) plan.
I "topped up" and used my phone as usual. Today is wednesday and my phone cut off. I call to see whats wrong, they tell me that while my phone said saturday is the renewal day.. Thee actual payment wont go through until 8pm
Now I been a virgin mobile customer for about a year now, this has never been the case. The customer service rep (Blane from Colorado Springs Call Center) then tells me they started doing this in Feburary because before it would just do it randomly during the day.
Thats not my problem, thats something internal.
So to fix this problem, they decided to make it so you are told to pay on a due date, but your payment wont go through until 8pm that day, AND YOUR MINUTES WONT BE ADDED UNTIL 12AM aka THE NEXT DAY!
Oh, but thats there little secret?
And if you read the terms of service, you would see that we didnt have to tell you that
- Blane from Colardo
Thats basically what they been telling me. So I spent $50 from saturday until today... 4days.
Blane was the third person I talked to, the other two people said the exact same lines over and over again. They have been brief'd very well, and will not talk about anything. If you mention better business burea, they will get "weird" on you and say "we have to terminate this conversation"
Cory from Va. -$50
Here's one for you: I got my dad a Virgin Mobile phone for Christmas, because I worry about him out and about alone. No problem with the phone, really, but get this: Someone got a number, on MY VIRGIN MOBILE ACCOUNT, for their phone. I had no idea until I got notification that my minutes were about to expire for that other number. I called and told them I did not request that other number, THEY WOULDN'T DO ANYTHING ABOUT IT, even after I spoke with the "manager", because I DIDN'T HAVE THE PASSWORD FOR THAT NUMBER!
How can I have the password if someone illegally obtained the number? They were rather flippant as well, as though they were amused at my situation, which infuriated me. After getting the run around on the issue for about an hour, I finally told them I didn't care how they got it off my account but they better do it. They never did, the number expired due to non-use. I did not store any payment information at the website or sign up for automatic top-up, because I would be ready to go speak to them in person if someone started topping up their phone with my information.
Dad doesn't use it much, it may be cheaper for me to get one of my old phones activated for him on my regular cell service. One thing for certain, I will never get another line of service from them. If they were to become the only prepaid, I would sooner use cups and string.
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