When your computer doesn't do what it is supposed to do, let your fingers do the walking. Microsoft has a great support system and it is free and some free only on website support. Got a virus? It has a free to run virus clean up and fix tools. It's worth checking out before spending your hard earned dough on someone you don't know getting into your system and doing more harm than good. Dell and most others have free help too, you just have to search for it. That sometimes can be the task. Happy computering.
Source: I called Microsoft's 800 number and they told me where to go to find the help I needed. There was no charge for this or the help.
By gbk from South Georgia
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