If it doesn't remove, then you may have to shut your computer down (press and hold your computer's "ON" button for about 5 seconds), then it will shut down. Wait 1 minute after complete shutdown, then do the following:
By cajun62234 from Opelousas, LA
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lyonpridej, I use CCleaner (formerly known as Crap Cleaner - LOL) because it cleans up all of the oodles of unnecessary, and possibly harmful, files including internet temp files, cookies, history, etc. Also, it cleans up system files like temp files, memory dumps and recycle bin. Also, it cleans up Windows Explorer items you probably don't need. What I especially like about CCleaner is it cleans up all of the junk, that we don't need that slows down the computer that takes up precious space, and it does it in the blink of an eye :-)
Once you download it and are ready to run it you'll see many item choices to the left. CCleaner will have already placed a check mark on the items they recommend you clean so leave those checked. Now you can decide what other items you want removed by adding a check mark to them. I hate 'cookies' so I definitely check that but I want you to know that in doing so you'll need to type your passwords in manually when you visit places like ThriftyFun each 'first time only' after running the cleaner. I don't mind that tiny irritant because I want all the other cookies out of there that are 'spying' as do many temp files.
I run CCleaner every night just before getting off of the computer for the day. I also do a quick scan of Malwarebytes. Other antivirus programs are scheduled to scan every night while I am sleeping. I leave Bessie running 24/7 for the convenience of those particular auto scans and have the energy setting automatically set for low while she's in her sleep mode. Doing that really doesn't cost that much extra in electricity and gives me piece of mind so it's worth it to me. Anyway, here's the safe link for downloading CCleaner ;-)
Oh, and don't forget to update Malwarebytes a couple of times a week!
I want to thank those of you who take the time to explain simply how to fix computer problems that send us not so savvy into panic mode. I did download "Malware Bytes"and got it to my desktop then ran the scan and was shocked at the number of infected files I had that my other programs didn't pick up.
Thank you Deeli for explaining what can be so complicated simply... :)
Also, as for the way to really delete temporary files, can you tell me what to do if I click on start & there is no 'run' option? I didn't realize until now that my computer doesn't have that when I click on start! And thanks for the info, I thought I was getting rid of things by deleting them the normal way!
And back up your computer! I'm one of these people who kept putting it off & I'm paying for it now! My computer crashed a few weeks ago (debatable as to if it's a virus or malfunction). With help from Dell & 10 hours on the phone, we've managed to restore most of it, but it still doesn't work right & I have lost everything that was on my calendar-which also hadn't been transferred to written form. I'm just grateful I saved my photos & documents! Now I have a portable hard drive to back all our computer up on!
A good way to delete your Temporary files is:
1) Go to START
2) Select: Run
3) Type: %temp%
4) Select: OK
Do a ''Control A" to select all the files, then 'Delete'
They will be deleted to your Recycle Bin, now you can empty that..
(Deleting your Temporary Files thru IE Tools, Delete Browsing History, etc. will NOT thoroughly delete the Temp Files from your 'puter)
The system restore worked temporarily for me, but thank you Deeli for referring me to malwarebytes! My anti-virus would detect it but not clean it all up. I <3 u! :)
I agree with your system restore suggestion. I went immediately into panic mode when this virus showed up on my new computer a couple of months ago. I Googled to try find a cure, but couldn't understand any of the instructions people were offering. I finally saw someone's suggestion to do a system restore. I crossed my fingers, did the restore. Instant success; worked like a charm. Thank goodness!
You were very, very lucky to fix your problem this easily because System Tool has gone far beyond what they did even a month ago to get into your computer. The best, safest and quickest way to try to stop the havoc that program wreaks on your computer now is:
1) Do not click on anything! Not the toolbar icon warning and definitely not even the Red X when the box pops up!
2) 'Immediately' shut off your computer and not the restart!
3) Take a quick deep breath and clear your mind so you don't panic.
4) Reboot clicking the F8 key and then choose safe mode like you mentioned.
4) Don't even waste your time 'restoring' to an earlier date because System Tool may have already taken over enough of your system that they get to you even in Safe Mode now and while you're running that restore they will still be scanning your computer and quickly taking it over even more :-( Instead immediately run Malware Bytes in the Quick Scan Mode "while you're still in safe mode"! Hopefully you've run the Malware Bytes quickly enough that System Tool has not already overridden it and your other anti-virus program(s)!
5) Malware Bytes always catches System Tool right away so follow the prompts it gives to get rid of this virus! Then run another quick scan to be sure. After that delete all temporary files and cookies and then run your other security programs.
I suggest downloading Malware Bytes before a possible problem might occur and make a desktop shortcut so you can get to it quickly to run it. Here's the link for a safe download:
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