How is Wild Blue Internet Service?

RE: How is Wild Blue Internet Service? Post By M.J. (Guest Post) (10/25/2008) The worst service and excuses of any company I have had contact with. Techs they send out are ill informed and act/tell you it's your fault. Techs you may speak to at Wild Blue tell you it's your fault. And finally someone told me it is Wild Blue's fault, my beam was tweaked to my area and now I need an updated version to get good coverage. I have been paying for service calls, over 50 per month for 3 months and still no service. Don't get Wild Blue, you'll be Blue! Report Spam or Abuse RE: How is Wild Blue Internet Service? Post By Alex (Guest Post) (09/29/2008) I am having a terrible time with Wild Blue. While I was on vacation recently, some one hacked into my network and used my WB account for running some sort of file sharing software, exceeding my upload limit for the month. I have tried customer service, who sent me to billing, who sent me to vendor relations, who sent me back to tech support, all of them saying they have no authority to deal with my problem. When I asked to speak to each person's superior, they try to tell me they have no direct supervisor and try to send me to another department. This is in addition to my service being out for a couple of days because of weather issues in another state (?), and generally unimpressive speed for my $79 a month. If you have any other option, don't sign up! Alex Report Spam or Abuse WILD BLUE AND VONAGE Post By IN EL PASO TEXAS (Guest Post) (09/24/2008) BOTH ARE NOT COMPATIBLE. YOU CAN NOT USE VONAGE WITH WILD BLUE SATELLITE INTERNET. Report Spam or Abuse RE: How is Wild Blue Internet Service? Post By Dave (Guest Post) (09/07/2008) I've had WildBlue now for about 6 months. Better than dial-up but overpriced for what you get. I've had lots of problems from day one. First installation didn't yield enough speed so dish had to be relocated. Worked fairly well during snow but rain is another story. If calling customer service, have a pillow nearby because you'll be on hold for a real long time to get no help. They'll tell you they can't help you over the phone but will schedule a tech to visit you in a week or so and charge you for the visit. We have had a very rainy summer and have been without internet service every time it rains and for a length of time after the rain stops. There was a stretch of days where our time of outages was greater than our time of connection. I have relatives with Hughes.net who do not have this problem and that is what I will be looking in to now. At the cost of the service we deserve to have a service that works. Report Spam or Abuse RE: How is Wild Blue Internet Service? Post By Rob Conner (Guest Post) (08/23/2008) Wild blue has severely slowed our service even though they know a hacker is using our signal and stealing our "band width." It looks like they are breaching our contract to get more money from us. Report Spam or Abuse RE: How is Wild Blue Internet Service? Post By Dale C. Baer (Guest Post) (07/27/2008) I had Wildblue installed on April 23rd, 2008 and even though it is a little faster than dial-up it is still terribly slow. Everyday I lose connection to the satellite due to even minor weather such as clouds. The installation crew (one trained and one trainee) seemed to know what they were doing but I watched them do stupid stuff that one should never do to RF cables carrying high frequencies. And of course the usual, nothing was part of the installation package and I was charges extra for it. Report Spam or Abuse RE: How is Wild Blue Internet Service? Post By John Berthelot (Guest Post) (07/13/2008) Wild Blue totally sux here. It works okay normally but from 11:00 am Central Time to ~6:00 PM it is really bad. Their tech support is totally useless except to tell you that weather is the problem or to reset their junk. I have worn out 3 switch boxes that were set up just for their trash because of having to reset it so much. If you enjoy waiting on hold for 3 hours at a time, by all means, sign up for this crap. You'll waste a lot of time there. All tech support can tell me after all this is that they want to send a service tech here at a cost of $95.00 minimum per trip. If not for tearing up my roof, I would have taken a baseball bat to their trash long ago. Report Spam or Abuse RE: How is Wild Blue Internet Service? Post by CrafterMary (24) | (07/08/2008) Profile | Contact We have Wildblue and have found it to be great, as opposed to slower dial-up for sure. We had the more expensive fast plan from them the first couple of years, because I worked online from home. Now we have the slower, less expensive plan, and haven't noticed a huge difference in pages loading, still is a lot faster than dial-up. The only problems I found were early on, when they first installed it, and we got some poorly trained newbie contract installers who weren't able to make it work. Took several other people to come out to make it work right. Before you sign a contract, make very sure about who your installers will be and that the company you sign up with will stick with you until they make it work right, without charging you for extra trips. Other than that, once it's up and running, it's pretty good. Sure beats dial-up, and frees up your phone line. Report Spam or Abuse RE: How is Wild Blue Internet Service? Post By LYNPOW (Guest Post) (07/08/2008) We had to sign a 2-year contract with Wild Blue. We live in rural Mississippi. It is faster than dial-up, but nothing to brag about. It's $59.00 month. Everytime a rain cloud comes up to the South, it goes out and we can't get the radar for the weather! When there is bad weather in Wisconsin (their home office) it goes out. But still better than dial-up. Can't wait to get DSL one day when it is available. Report Spam or Abuse RE: How is Wild Blue Internet Service? Post By FATillery (Guest Post) (07/08/2008) I live in Chicago but too far from the Telephone Central Office so I cannot get DSL. Anyway, I have Wild Blue and I have not had any problems whatsoever. Sure, service may go down during a heavy storm but it comes back up without any problem. The technician was very competent and the installation went without a hitch. I have the ProPack through DishNetwork. It is a bit costly but I had no choice and my wife was driving me crazy complaining about dial-up. My son is not too happy about the latency when he plays games online but he has enough other games to play with so that is not an big issue. All in all, I am pleased with the service (and the peace and quite it earned me!). Report Spam or Abuse Wild Blue Post By Lois Ann from New York (Guest Post) (07/08/2008) We have Wild Blue satellite internet service. I'd say it is OK. I need faster than dial up internet service as I work from home. (in a rural area) There is no DSL. I'd say it surely is better than dial up. Occasioally, we have rain fade, but it generally hasn't lasted too long. I have had problems with using bandwidth. I had to go to a plan with more bandwidth because the kids are using it for school as well. The plan costs me $70/month which is really expensive, but I have no choice. But all in all, we are fairly pleased with it. Report Spam or Abuse RE: How is Wild Blue Internet Service? Post By Julie (Guest Post) (07/08/2008) I live in Rural AZ and decided to sign up for Vonage. Well I paid the up front money, [don't remember how much it was right now and they came out and installed another dish on my house drilled holes in my walls and set the thing up. A few days later my hubby decided we needed to try something a lot faster for the Internet so he called Wild Blue and they came right out. Well the sad story was--after getting everything connected and all the equipment working,--the guy informs me that the 2 of them WON'T work together! I dropped both to the tune of almost $500.00, that's what it cost me to get out of the contracts, and they could have told me up front that they wouldn't go together because I told them on the phone I had Vonage, I told them as they were getting their equipment out of the van and they were aware of it. I wouldn't use EITHER ONE OF THEM EVER AGAIN, and I'd advise you to look into things REAL good before you do anything. Report Spam or Abuse