Don't be too bashful to bring up your disappointments when eating out! List things that you feel are wrong on the back of your dinner ticket and mention it when you cash out to the cashier. Writing it on the form that is often supplied doesn't always get you somewhere. The forms can "disappear" and no one who will actually do anything will ever see them. (Unfortunately, that is often left in the hands of waiters or waitresses and they don't want their boss to know they didn't do a very good job so the cards get thrown away!) The receipts on the other hand have to be kept!
I did this recently and was rewarded not only by not having to pay for my meal,but I was given a $25 gift certificate as an incentive to come back and give them another try at better service! Make sure your complaint doesn't get stifled before it reaches a supervisor or manager!
My list included:
1. Waited 5 minutes for a table when there were 5 tables empty in the section we wanted to be in.
2. Iced tea was delivered room temperature with only a couple pieces of ice.
3. Waited 5 minutes for a coffee cup.
4. There was no sugar on the table. Had to get it from another table.
5. Was slighted on the gravy with only a couple tablespoons on potatoes and open face roast beef sandwich and was charged for it as a side item.
6. Was offered cottage cheese as a side item but they don't even serve it anymore and haven't for quite some time.
All these things made for an uncomfortable dinner. Listing them and quietly pointing them out rather than getting irate in public paid off!
If there is a problem with the food itself, it is VERY IMPORTANT to let the kitchen know so they can replace the meal right there (portion too small, overcooked, undercooked, spoiled, etc etc). If you phone them the next day, they will say that you should have told them while dining.
As a former server, sometimes the hostess or front desk hold off on seating a table because the wait staff needs time to catch up. If you need something just ask because sometime waiters are human and may have just been distracted by another table. Waiters are usually doing 5 or 6 jobs at once not like it is in the movie. Relax and enjoy your meal. If you are a needy person just ask the staff they are usually willing to help you. It is better to ask just like people ask you at your job.Good Luck
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