I am unable to log in to mycheckfree.com account? It keeps telling me my password has been typed 5 times incorrectly? I only typed it in once. I tried to change the password but, that didn't work either? I tried to connect to the Chat Web link to communicate with a customer service rep, not listed anywhere? I want to cancel the service and I'm unable to do this also? They asked for my soc sec # which I refused to give them so, I have never used the service but still would like to cancel my personal information and can't?
I have used mycheckfree.com for years for free. Not sure what you had to pay for. I have never had a problem with it. I had to enter my checking account info in order for it to be able to pay my bills. I have never had an unauthorized charge to my account. I love the free service and, when the bill comes in, I can say when to pay it and forget it.
The last 3-4 months that I have tried to log into mycheckfree it tells me my "Your password has been typed incorrectly 5 times and has been revoked for security reasons" even though I only tried to once. I tried to go to the Contact Us section and it tells me to click on a WebChat link to get customer service but there is no link to click on. When I try to go through the password reset utility AGAIN this time I'm not receiving the email it tells me to look for.
I agree. Something is wrong with this site. When phoning with difficulties, I was asked for personal information. That is at best questionable.
I have also had problems with them twice now - i find that the time it takes me to remember to constantly check that the paymt has gone thru is not worth it. It has caused problems with my energy supplier. In one case after I spoke with my energy supplier and paid FIVE outstanding bills that checkfree supposedly had paid, checkfree up and paid them so then i lived in credit balance bliss for some time. Now abt a year later same thing has happened again - i think they are paid by going to mycheckfree - then I get a call from energy company - nope! I have just canceled coz they are not reliable...created more harm than anything. Even got a person at checkfree say they preferred to use paper bill paying.
Sorry to hear some have had problems with mycheckfree.com. I have never had a problem. I always pay the bills a day or two ahead of time just to be safe. I don't think mycheckfree makes money on the "float", i.e. holding onto your money for some nominal period of time before paying the biller, but I guess its possible. But who cares?? Say they hold onto your $100 going to the credit card company for 1 day. At 2% interest, that's half a cent. The credit card company would probably cash my check sooner than a day before anyways just because I try to make sure I pay ahead of time.
I pay 8 bills online with mycheckfree. Why I love it:
1) Check will never get lost (or stolen!) in the mail
2) No $0.39 stamp for the envelope (x8 per month!)
3) I can schedule my payment ahead of time
4) Payments can be automated, if desired
5) Waaaaay faster than writing checks
6) I can pay bills anywhere I have internet access (great for when I travel)
7) It's free! (as far as I can tell)
8) No going to the post office
9) No forgetting to put the envelope in the mail
10) No tedious filing of paper bills (an identity theft risk), unless you opt to still receive them
11) Emails notify me when bills have arrived (I usually know my bill before the paper bill arrives, if I have chosen to still receive a paper bill)
It would take a lot of bad experiences with mycheckfree in the future for me to give up on its ongoing benefit.
I only get one bill every six months (auto insurance) that I have to write a check for (as the auto insurance company is not on mycheckfree)
It kicks butt!!! I hope others can/will enjoy it too.
I have been paying most all of my bills with the free version of Mycheckfree for about 3+ years now and haven't had any problems at all. Customer service gives quick responses also. It was introduced to me through an advertisement from one of my billers and with much use, it has really helped me get a handle on my monthly paperwork (I hate using snail mail and licking envelopes/stamps). Presently, I only pay two bills by mail now - only because they are not set up with this payee. I couldn't have asked for a better program to help me up my credit ratings just by the press of a button. It's a marvelous program, but you have to think about what you want to pay vs your money and schedule/list things in advance (I keep a huge wall calendar on my office room door with due dates of all my bills and plan in advance what is going to be paid when vs my money in the bank). Once you know who you want to pay when and the kinks are knocked out (give yourself some room); you've got a real engine to use. Sorry you guys are having a hard time. PS. It pays charitable donations also and will record each one if you don't wont to make a copy as a receipt. I really don't know how I got along without it!
For me, MyCheckFree sucks, plain and simple. I scheduled a payment according to their site to be paid on the due date. The credit card company did not receive my payment until 3 days later although my bank had issued the payment the same date as scheduled. I was deemed "over the limit" when I tried to purchase something a day after the payment was to be made.
Admittedly, the "fine print" says it may take 3-5 days to process a payment, but given my bank's records that they sent the money as scheduled, we all know that's questionable.
Is MyCheckFree holding the money on millions of accounts for just a couple of days and collecting interest on it? Are they are quietly ripping people off without them knowing it?
Is MyCheckFree hand in glove with the companies that force customers to pay through them if they want to do it over the 'net? A person cannot, for example, view a bill on the originating credit card company's site unless they signup for MyCheckFree.
People may think MyCheckFree is great, but I wonder if MyCheckFree is laughing at them all the way to the proverbial bank.
I just cut all ties with mycheckfree. For all the information they have about me, they cancelled a payment and said that I did, they did not notify me by email or through their own message box that the payment had been cancelled, I have a late fee and a scar on my credit report after years of paying everything on time, ALL THANKS TO CHECKFREE.
It is worth the soon to be $0.39 to avoid these problems!!!
I use MyCheckFree to pay a majority of my bills on line. I have not had any problems with the program, thus far. I have never tried to print a check with the program though. I learned of the web site through my JCPenneys card, as I was looking for a way to pay the card on-line. As I've stated before I haven't had any problems with the site. I'm sorry to hear that others have.
A few years ago, my electric company used "MyCheckFree" as their online payment station. Each and every month I tried to pay my bill, the payment would come back to me because my checking account numbers were CONSTANTLY being changed by someone other then me. After 3 (or more) years, this STILL hasn't been resolved!
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