Printer Leaves Lines on Paper

I need help with my printer. We have a HP PSC 1311 all-in-one printer/scanner/copier. It prints perfectly using black ink for printing written material. However, when we print color images, it often has faint colored lines in it. Even when an area should be totally solid in color, it looks like it is lined. We've tried cleaning the head but it didn't help much. I hope my description makes sense. Any help would be greatly appreciated!

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Leah from Shelbyville, TN

January 29, 20090 found this helpful

I'm afraid I had this problem too. I too tried everything -- cleaned everything, changed the ink cartridge, etc...

I called the company and did some troubleshooting with them as well, but unfortunately nothing helped.

Unfortunately, I ended up getting a new printer.

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February 2, 20090 found this helpful

IF you are buying an ink cartridge that is not designed for your printer you will get second rate copying. I did that to save money on my Epson printer. The cartridges cost $22 for black and $18 for color. I found this ink/copy/printer business where I could buy black ink for $10 and color for $7. I was getting lines and the color was faded on my prints. So I Checked the ink levels (good)

Cleaned the Print Head, Checked the Ink Nozzles, Aligned the Print Head, Checked the 'Copy Quality' ect... and still had the same problem with lines and faded color. I figured out the ink was the problem. I had to go back to buying the expensive cartridges. Sad :(

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February 3, 20090 found this helpful

We needed to get a new printer too, sorry

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February 4, 20090 found this helpful

Sounds like you're running out of ink.

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March 1, 20090 found this helpful

Go to HP.com site then into Support. They have troubleshooting for common problems there. If that doesn't help go into the HP blogs because if you are having the problem, there are others out there who have had the same problem. I've done this a few times for a few different issues and it has helped.

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April 30, 20090 found this helpful

This problem happens with me only when I go to refill my Color Ink, so the only way to fix it is buying new inks.

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