I need help with my printer. We have a HP PSC 1311 all-in-one printer/scanner/copier. It prints perfectly using black ink for printing written material. However, when we print color images, it often has faint colored lines in it. Even when an area should be totally solid in color, it looks like it is lined. We've tried cleaning the head but it didn't help much. I hope my description makes sense. Any help would be greatly appreciated!
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I'm afraid I had this problem too. I too tried everything -- cleaned everything, changed the ink cartridge, etc...
I called the company and did some troubleshooting with them as well, but unfortunately nothing helped.
Unfortunately, I ended up getting a new printer.
IF you are buying an ink cartridge that is not designed for your printer you will get second rate copying. I did that to save money on my Epson printer. The cartridges cost $22 for black and $18 for color. I found this ink/copy/printer business where I could buy black ink for $10 and color for $7. I was getting lines and the color was faded on my prints.
Go to HP.com site then into Support. They have troubleshooting for common problems there. If that doesn't help go into the HP blogs because if you are having the problem, there are others out there who have had the same problem.
This problem happens with me only when I go to refill my Color Ink, so the only way to fix it is buying new inks.
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