Consumer Advice > Product ComplaintsDecember 28, 2009

Advice For Returning LG Front Loading Washing Machine

My front loader makes my house stink. What can I do? Has anyone been able to return them? I'm ready to tear it out and file a lawsuit against LG. Does anyone want to join me?

Susan

Answers

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By
12/31/2009

I don't have one of these (but was Googling all over the place when we were considering buying one, as a neighbor had a similar headache with hers) and there are LOADS of consumer boards all over the Web that mention not only the HG, but a lot of other front-loaders; seems the major problems come from mold growing in the door seal.

Don't know if this will help, but having someone who's handy take off the door seal, scrub it with baking soda and/or a vinegar and baking soda paste, and replacing it could help drastically.

After that, for maintenance, the door seal should be hand-dried as well as you can. Physically get into it after each use and the door kept propped open for a 1/2 hr.-45 minutes to infiltrate the rest of it to help inhibit the mold growth.

By
12/30/2009

Quit using liquid detergent, use powdered only, and no liquid fabric softener. We had the same problem, I was ready to throw it out. I now use store brand H.E. powder and the smell went away. The big box of powdered detergent lasts months and months, do not use more than 2 tablespoons per large load and for a small load, not heavily soiled, 1 tablespoon will be sufficient; remember there is not much water in the tub.

I never have to leave the washer's door open now. I got this advice from a repair man. Petroleum products leave a residue on any of the parts that are plastic, and when that builds up...phww. We also had to quit using body wash in our new shower, same smell. We now use bar soap or liquid soap and the moldy smell is gone, gone, gone!
Jean from Maritime Canada.

By
12/30/2009

Simple advise: Only use a full tablespoon of detergent.Using too much detergent causes a very bad smell. I also use vinegar with dark loads. When I cut back to just a tablespoon the smell went away. I also leave the door open when not in use. Make sure that you clean out the fluids every month with vinegar .

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Anybody attempt to return/exchange LG front-loading washing machines because laundry has offensive smell and feel? I just bought it and matching dryer in June 2007.


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