Advice For Returning LG Front Loading Washing Machine

RE: Advice For Returning LG Front Loading Washing Machine Post By Kerry (Guest Post) (09/02/2008) We have the same problem. In addition, we started seeing flecks of grey sludge on our towels and clothes about a month ago. We purchased our LG front-load washer in 2005 and didn't initially have the odor problem. About a year after we purchased the unit, our whole laundry room began to stink of mold. Now, it's impossible to get rid of the stench. I've tried the miracle wash from smellywasher.com, bleach, and Affresh tabs. Nothing helps. I use HE detergent and leave the door open after the last load. I don't use liquid fabric softener. After getting no help from LG, I filed a complaint with the BBB. As a result, LG offered to extend our warrant for a "courtesy clean", but the warranty paperwork that they sent me stated that the warranty did not cover cleaning. We are also dealing with the retailer from whom we purchased the washer (American) since we bought a 5-year extended warranty. They sent out a technician who wouldn't even touch the machine...just told us to use Affresh. Another tech was scheduled to come out today, but said that he wouldn't clean the machine either. After American's corporate gave him the go-ahead, he called back and said that he would come out and clean the machine once a new seal that he ordered arrived. Wish us luck. Nobody should have to do so much maintenance on a washer. The manual makes no mention of routine maintenance to prevent mold. Report Spam or Abuse RE: Advice For Returning LG Front Loading Washing Machine Post By Susan (Guest Post) (09/02/2008) We HATE our LG front loader. Our clothes, mostly towels stink big time. We have had maintenance in a few times and they try to point the blame on something we aren't doing, which is pure crap. We had a maytag washer for years, less money and never had a problem with clothes stinking, plus we never had to clean it out, leave the door open. The water does not drain properly, you can see it build up after each wash. LG needs to refund us our money for such a defective product, they are ruining their reputation by refusing to accept responsibility for this defective product. We have only had our machine for about a year also and we hate it. My sisters have front loaders, not LG, and their clothes never smell, so what should we all do? LG needs to pay us for the machines plus all the towels we have thrown away because of the stinky, mildewy smell. LG, live up the your defective product, your reputation depends on it. Report Spam or Abuse RE: Advice For Returning LG Front Loading Washing Machine Post by SandyT_Oakville (1) | (08/23/2008) Contact We've had this for 2 years b- yes, we have the same stinky , sewage like smell. We come from England, where every machine is a front loader. We had a Bosch for 12 Years. Not a single problem !! I've cleaned everything; gasket, kept it open, the gunge collector at the bottom. There must be water getering somewhere where it does not get washed out - cant be good for metal. I am going to take mine back and go to the top. We cdo 4 loads a week, and clothes smell. NOT HAPPY, NOT GOOD. Report Spam or Abuse RE: Advice For Returning LG Front Loading Washing Machine Post By Unhappy consumer (Guest Post) (08/11/2008) I think LG should be sued for selling defective pieces. Why we consumers have to pay for their defective job. Can't believe that they are selling these stinky piece of junk for more then 1000$. I mean shame on them. They definitely should be sued big time. How can be so many consumers be wrong complaining about the same equipment? Report Spam or Abuse RE: Advice For Returning LG Front Loading Washing Machine Post By Henry (Guest Post) (08/05/2008) My clothes STINK! I purchased the LG set about 1 year ago and noticed this problem after a few months. I've tried everything when it comes to rinsing/cleaning out the drum, but to no avail. I wish I had my old machines back! Report Spam or Abuse RE: Advice For Returning LG Front Loading Washing Machine Post By Chris (Guest Post) (07/21/2008) I have the LG front loader, we have a large family and use it every day, This, I think, keeps any issues of smell or mildew from forming. Report Spam or Abuse RE: Advice For Returning LG Front Loading Washing Machine Post By Susan (Guest Post) (07/16/2008) Same problem. My husband and I have only had ours for a year and have had a service rep. in twice telling us numerous things to do, etc., etc., which after paying the amount of $ we have for the machine, why should we have to do all this extra stuff. We even bought some new towels and wash cloths and now they have the same yucky smell. I think these machines should be replaced. I'm going to call Better Business and report it, maybe we all should. It is a lot of $ spent for a product this defective! Report Spam or Abuse RE: Advice For Returning LG Front Loading Washing Machine Post By Lg DO NOT BUY IT (Guest Post) (07/09/2008) Mistake! Poor service......stuck! Smell so stinky.WTF to keep door open all times. Report Spam or Abuse RE: Advice For Returning LG Front Loading Washing Machine Post By Louanne (Guest Post) (07/08/2008) I am having the same problem. When I told the salesman at Home Depot that was the one reason I didn't want to buy a front-loading washer, he said that was a problem with the first ones they made, 5 or 6 years ago. He said they had since fixed the problem, and that it wouldn't do that. Well, when I walk in my laundry room now the whole thing smells moldy. It didn't ever do that before buying a new front-loading washer. I have to leave my washer door open ALL THE TIME to keep it from smelling awful. Good luck taking it back! I think we're stuck with them. Report Spam or Abuse RE: Advice For Returning LG Front Loading Washing Machine Post By Debra (Guest Post) (07/02/2008) I just purchased an LG front loading steam washing machine. I simply towel dry the front door and wipe around the rubber gasket after each use, it is quick. I have no oroblems at all with water remaining in the tub and no odors at all. I love this set! Report Spam or Abuse RE: Advice For Returning LG Front Loading Washing Machine Post By jan (Guest Post) (06/25/2008) Wow, we have the same problem--exact same we have bought the refreshe tablets at 8 dollars a pop so now we have spent almost as much on the cleaning tablets as the washer itself. Very stinky clothes doing vinegar keeping the door open still no help. We are now going to attempt to return the washer even though it has been over 1 year. Wish us luck!! Report Spam or Abuse RE: Advice For Returning LG Front Loading Washing Machine Post By Darrell Nolan (Guest Post) (06/20/2008) We purchased the LG front load washer about a year ago and have the same mildew smell. I have tried wiping out the rubber door gasket and also use the drain hose that is behind the small hinged panel on the front. The first time I did this, I could really see that I had removed some funky smelling water and wiped out more of it from the door gasket. I expected things to improve, but haven't smelled much difference. I leave the washer door open to try to dry things out, but the odor sometimes gets to be too much. I guess I need to start voicing my displeasure with Home Depot and LG. You can smell the mildew even when the door is closed and I can't leave it open permanently since it is next to the entry to my garage. Report Spam or Abuse LG Washers are Junk Bad Mold Post By Billy (Guest Post) (03/06/2008) I recently bought a front load LG. At first we didn't notice the smell but it gradually got worse. How do we get our money back. I'm not going to keep the door open or run bleach. If I find a solution, I will post. Report Spam or Abuse RE: Advice For Returning LG Front Loading Washing Machine Post By Kay Warner (Guest Post) (12/19/2007) We bought an LG front load washer about three months ago. I never get to enjoy how nice it looks because the front door is always open. There is no other way to avoid the mold that forms inside the fold of the rubber gasket. What a stupid idea for a wash machine....I can see no way to fix it. Everytime I use it have to dry down everything, wipe out the gasket with Lysol and then leave the door open. I had a Maytag Neptune frt loader before and it was a pain but at least that could be wiped out, there was no fold in the gasket and the door could be closed. Report Spam or Abuse RE: Advice For Returning LG Front Loading Washing Machine Post By LorettaB (Guest Post) (12/06/2007) Hi, I have had a LG front loading washing machine for several years. I leave the door open after the last wash to let the insides dry out. Then I close it the next day. I read that there is a little water left at the bottom of the washing machine that we can not see. I think that it sours if you keep the door closed all the time. If I notice any buildup of detergent on the rubber by the door, I clean that off with a rag. I am not sure what the buildup is, but it is gunky. I don't have any problem with smelly clothes, and I don't do anything special to the clothes. I just wash them like anyother washing machine. I hope this helps. Loretta Report Spam or Abuse RE: Advice For Returning LG Front Loading Washing Machine Post By Dean (Guest Post) (12/05/2007) I would call the service reps again and if they are no help ask to talk with their supervisor and keep asking to talk to the next higher authority.Also, if you purchased the units from Home Depot I would talk with the store manager and see if you can't make a swap or work out some sort of a deal. If no results, contact the area manager. I also would do the same with manufacturer. In my state, there is a group of people who work out of the attorney generals office that intercedes in these kind of disputes. You would have to contact the attorney general in your state to see if they have a similar group. And lastly maybe you would have to retain an attorney. Good luck. Report Spam or Abuse RE: Advice For Returning LG Front Loading Washing Machine Post By bethcallie (Guest Post) (12/05/2007) I received a front loader from my son when they moved, it is about 5 years old and it works better than my top loader ever did. I use homemade detergent and vinegar for the rinse. My electric bills have gone down and I am able to dry clothes in less time. Report Spam or Abuse RE: Advice For Returning LG Front Loading Washing Machine Post by chretienne (68) | (12/05/2007) Profile | Contact That sounds terrible! I don't have any experience with LG, but I've owned a Bosch front-loading washer for over a year and love it. My clothes are sparkly and my energy bills are low. Report Spam or Abuse