I have had hackers in my phone for around 4 or 5 years. I am constantly battling them. They just keep coming back. I have changed my phone, my number and companies about 3 times now. My question is this: How can a hacker or person have my number registered to them, name and address and registered to me at same time?
I am the one who pays the bill. About 3 months ago I made changes and ported number my this time, to a new company. It is the same thing as before. I have evidence of this issue, but not sure who to give it to. I have spent countless hours talking and texting the phone carriers. I have tried everything I can think of. Carriers don't want to deal with it, and phone manufacturers don't want to either.
I don't know what to do, I am at a loss! Thank you.
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If you have a smart phone, block calls/texts from anyone you do not recognize. This will slow down the calls a lot. Be sure you're on the do not call list. If theres anything that isnt absolutely necessary or looks suspicious, delete it & it will also free up space on your phone. A good security app will help you block hackers from your phone, as well as detect any malicious apps that may already be on there. On Android devices there are plenty of apps available on the Play Store & keep all apps up to date. Dont download questionable apps. Clear your internet history/cache/cookies often. Don't store passwords on your device. Do not reuse a password you already have. It should be 12-16 characters long. The password must be a random combination of letters, numbers, & symbols. Always use complex passwords. Keep your phone w/ you at all times. Always use a pass code lock. Enable two-factor authentication. Fingerprints/face ID. Only give your PII when necessary. Turn on tracking. Don't use public Wi-Fi without a virtual private network (VPN). Report fraud to businesses. Dont even click on a link that you get from a potential phishing scam, as you should interact with them as little as possible. If you suspect an email you received is a phishing scam, you can report it: reportphishing@apwg.org. Be cautious with Save my information for next time. Many websites now store personal banking or credit card information to make it easier for you to buy a product or to pay a bill in the future. Although convenient, if your account is hacked, your payment information is more easily available to hackers. Ensure any website where you enter your financial information is secure (the websites URL should start with https://remember that the s is for secure), that your password is unique to that account, and that you log out once you are done. Sign up for account alerts. Many email providers and social media websites allow users to sign up for an email or text alert when your account is accessed from a new device or unusual location. These email or text alerts can quickly notify you when an unauthorized person accesses your account and can help minimize the amount of time an unauthorized user has access to your information.
I'm sorry but it does not sound like you are talking about the type of calls that people receive all the time - that can be stopped by blocking numbers etc.
You will have to take your phone in person to an official authorized dealer or corporate office and explain your problem.
You can locate these offices on Google, just be sure the office/store is an authorized dealer.
Make sure you are on a secure network. Change passwords for your phone, email and websites you go to.
Thank you so very much. I found on my phone a vaulted and secure place in a cloud app yesterday. So if I can move as much stuff there as possible, then I am checking in to factory reset. I want to make sure everything will be fine first. Also use passwords and biometric features.
Thank you for all that information. Much of it I have done and keep changing passwords all the time now. I did remove all financial information from phone . I feel like I am losing my mind sometimes. I have received 2 ID theft alerts, both severe and one letter from a medical facility I stayed a for short term health issues. And the person that has my phone number in use while have too, somehow sent text to me in their 1name, my avatar and tried cut me off last night on phone 4X. This was just his week's craziness! I have backed up everything I can but if I factory reset can I get that back or will I lose it all too. My whole life is on here because I can not get around to do anything normal, like put stuff I away and be able to access whenever I want or need to. So if someone would not mind suggesting how I can retrieve information from cloud or can they hack that to. Otherwise I would have factory reset a long time ago. Thank you
I live in Australia and it happens all the time here. I am still unsure how they get my phone number, but I always answer the telephone with "Hello, CONSTABLE NATALIE SPEAKING" and my friends laugh, and the Hackers hang up immediately!
When you port your number, you port any problem associated with that number, and make it easy for hackers to follow you.
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