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H2O Mop Leaks Water from Carpet Accessory?

H2O Mop Leaks Water from Carpet Accessory - underside of the mopI have a H2O mop that works pretty fine with all the accessories, but the one used for carpets is giving me problems. From the hole in the bottom of the triangle shaped accessory, both steam and water come out and water kinda sprinkles out, emptying the tank in less than a minute.

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How can I fix this?
Thanks in advance.

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Gold Post Medal for All Time! 677 Posts
July 17, 20180 found this helpful

If this is a new product, you may be able to get a new accessory. If you bought it awhile ago you can probably buy that particular piece. Contact the company.

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Bronze Feedback Medal for All Time! 196 Feedbacks
July 18, 20180 found this helpful

I would go right to them and ask. They may know if there is a recall on the item or have heard the issue before. Their contact info is h2o-x5.thanedirect.co.uk/contact-us

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Hope it is an easy fix!! So frustrating when things don't work the way they are supposed to. GRR!!

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July 18, 20180 found this helpful

Thanks for the link, tried sending them a mail, Ill update as soon as they get back!

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Bronze Feedback Medal for All Time! 196 Feedbacks
July 18, 20180 found this helpful

Cool! Let us know!

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