I have a side by side Kenmore refrigerator. I don't know how old it is. I bought it second hand. The freezer on the bottom freezes, but top won't. I took off the panel inside and the fan up there is not working. Does it mean it needs a new fan? I am on a fixed income. I guess my question is could that be the problem how do I fix it and where do I go for parts.
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Aside from the fan, also look to the seal of the door. If it is not sealing properly, that not only prevent cooling success, but will wear out the mechanism.
As well, if you can, check to see if the coils are clean. Sometimes when there's buildup on the coils the unit won't cool properly
It's entirely possible that your fan may need replacing but you'll probably have to defrost the freezer to work on any part so why not think about how you are going to do this before taking any repair steps.
You may be able to contact your local Sears Service Center (Google with your zip code) and contact them for help. If they are open they will be able to tell you what you may need to do the repair and they will have the parts you need.
They may be closed but keep checking for when they open.
The service man will probably try to get you to let their service person go to your house but this could be VERY expensive so just tell them you cannot afford a service call.
Here are a couple of sites with troubleshooting for your freezer. www.100refrigerator.com/
The problem is your evaporator fan is not working. The fan needs to work so that it can draw air so the coils can cool down the ice box area. In order to help find the part which is not too hard to change you will need the make and model number of this unit.
You need a new freezer. Probably not worth fixing.
My side by side fridge used to make strange noises and not work properly. I emptied the freezer into my chest freezer and shut it off. The next day I turned it back on and it ran fine. I think it had a build up of ice inside where I couldnt see it. Its been almost a year and no problems
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