social

Post Office Lost a Package

50 Questions

Here are the questions asked by community members. Read on to see the answers provided by the ThriftyFun community.

November 11, 2015

I lost my reciept from the Post Office now the business I sent the package to says they never got it. What recourse do I have proving I sent it back so I can get my money back?


Advertisement

Answers


Bronze Answer Medal for All Time! 220 Answers
November 12, 20150 found this helpful

Unfortunately, if you cannot prove you sent the package, you are probably out of luck.

 
November 12, 20150 found this helpful

Your receipt is the proof you sent the package. If the package is valuable, you also have the option to buy insurance.
If you remember the date you sent the package you may be able to use that and your name to track the package. I'm not sure this would work. Go to the local post office where you sent it and ask.

 
Answer this Question

April 9, 2015

I sent it on 3/30 and they said it would arrive at its destination on 4/3. It is now 4/9 and still no package. Tracking it says it has been sitting in New Jersey since 4/3. What can I do? I cannot get anyone on the phone to help. This is crazy!

By Charlene from Tinley Park, IL

Answers


Bronze Answer Medal for All Time! 220 Answers
April 9, 20150 found this helpful

I suggest that you go to the Post Office you mailed the package from (take all the paper info with you) and speak with a supervisor or manager. It is easy to simply not answer the phone but more difficult to avoid a physical body at the counter.

Advertisement

Hope you insured the package.

 

Gold Feedback Medal for All Time! 949 Feedbacks
April 11, 20150 found this helpful

I agree with the other responder that a personal visit will get more attention.
Also, has the recipient stated the package has not been delivered? I ask this as sometimes parcels are delivered but final scan was not made (showing delivery).

Was parcel sent Priority Mail? If so, you will/should have some USPS insurance included (no extra payment).

 
Answer this Question

March 13, 2015

I sent a package on January 29, 2015 to a friend who lives in Uruguay. I'm from New Jersey. This is the first time I've sent anything through the post office and well it might as well be the last since it's already March 13, 2015 and he still hasn't gotten it. It does have tracking and it says that it departed Montevideo, Uruguay. Does that mean it's being sent back to me? Cause it's been stuck like that since the 7th of February and I have no idea where it is now. I apparently bought insurance without realizing and it's a large flat rate box. What should I do?

By Kim

Answers


Bronze Answer Medal for All Time! 220 Answers
March 13, 20150 found this helpful

Contact your local post office for help. However, once a package has left the US, the USPO has no responsibility for how the package is handled.

 

Gold Feedback Medal for All Time! 949 Feedbacks
March 15, 20150 found this helpful

Has your friend checked with their local post office? Or customs?
Most likely they are the ones that will have to do the checking.

US postal service insurance does not always cover nondelivery to a foreign country.

Advertisement

It has been long enough that your post office may place a tracer on your package.

 
Answer this Question

March 11, 2015

I have had nothing but problems with the post office in Oakland California.
The priority package departs Oakland, but never reaches Florida. Can somebody help me?

By S

Answers


Bronze Answer Medal for All Time! 220 Answers
March 12, 20150 found this helpful

There could be many reasons why a package mailed from one location "disappears" and it may not be a particular post office's fault. I used to work at a post office and believe, for the most part, the mail system moves letters and parcels properly. However, who knows what may happen "down the line".

Advertisement

You can ask to speak with a supervisor or the post office post master in Oakland for help. You can also try shipping via another system such as Fed EX, UPS, etc., to avoid using the USPO entirely. Remember to insure if needed, save all tracking information and check online to see the package's movement and delivery.

 

Gold Feedback Medal for All Time! 949 Feedbacks
March 14, 20150 found this helpful

I hope the package was just delayed and has now been delivered. I mail a lot of packages and have never had a parcel go "missing" but I feel sure that - once in a blue moon - it could happen.

Only the original post office can help you and talking in person is always better than using the telephone.

If the parcel has not been delivered and your post office will not help you, then you can write to the post office customer service advocate in Washington, DC and they will usually investigate it for you.

Advertisement


You can obtain the address through Google.

Always think about how far a package has to travel and maybe how many times it will be handled and pack accordingly. If fragile, over pack, and insure anything that may break or is valuable to you. I always use tracking as you can follow the package from your post office to delivery - everything cost extra money but this is a service that is well worth the cost.

 
Answer this Question

February 4, 2015

I shipped a package from New Jersey to Minnesota. When the package was picked up the carrier never scanned it. So now the post office is telling me it was not picked up. Now for the twist, two package were sent to the same person at the same time. I have video surveillance that shows the post man with the two packages never being scanned. One package was delivered and one is lost. Now what do I do?

By mad about usps

Answers


Bronze Answer Medal for All Time! 220 Answers
February 4, 20150 found this helpful

Unfortunately, there is little you can do to prove what actually happened. If you did not insure the package, your only option at this point is to file a complaint with the USPO. Good Luck!

 

Gold Feedback Medal for All Time! 949 Feedbacks
February 7, 20150 found this helpful

The truth is - without proof of pick-up there is very little you can do - even if you purchased insurance. Have you placed a written complaint with your postmaster and/or with the postal service advocate in Washington, DC?

Advertisement

Only a written complaint has to be answered - not even email has the power of a written complaint. Do you have any way to show your local postmaster the "photo" of the postman with your 2 packages w/date and your house?

 
Answer this Question

December 4, 2014

My sister sent a recorded track and sign parcel on November 21st from the Post Office to South Korea. I tracked it and it said it was headed to India. I called Royal Mail and the clerk insisted that it was on a transit flight.

I was intially sceptical but the clerk sounded confident. I checked a few days later and the parcel has been processed in Mumbai ready to be delivered. It's been in Mumbai since 24th of November 2014. It's December 4th now and all I can do is sit and wait for the post office, in Mumbai to forward my parcel. Although something tells me they have no intention of doing that.

My question is, has anyone experienced anything similar, and have received their parcels in the end? I've called the post office in Mumbai, but they either can't speak English or refused to pick up the phone. It's all really frustrating and I'm really anxious about being so helpless.

By Echo

Answers


Silver Post Medal for All Time! 255 Posts
December 5, 20170 found this helpful

Call back to the post office it was mailed from and give them the tracking number. They should be the one hunting it down, not you. That is what the tracking number is for, is for them to track it and act accordingly if it goes the wrong way.

 
Answer this Question

July 24, 2013

Approximately 15 May 2013 we sent a package back to the merchant by USPS. On July 22 the merchant said he did not receive package. We have since lost or threw away our tracking receipt. Can USPS history show if a package was delivered without a tracking number?

By Randy

Answers


Bronze Feedback Medal for All Time! 122 Feedbacks
July 26, 20130 found this helpful

No, they cannot prove it was delivered, without the tracking number. If you can find the payment receipt from USPS the tracking number will be on it too. Shame on you for not checking to see that it was delivered. Was it something purchased on Ebay, or Listia? On each website there should be a place to record tracking numbers. If you ever used www.usps.com to see if it was delivered back to the merchant, the tracking number might be stored in your computer somewhere. Go back to website, and under tracking number start by putting in 900. Every usps tracking number I've ever had has begun with 900. Maybe you will get lucky. If nothing else, next time save it to your computer, or cell phone notepad. I think you got a shyster seller that was counting on you losing the tracking info, and you not having any way to prove that you indeed returned the purchase.

 

Gold Feedback Medal for All Time! 949 Feedbacks
July 26, 20130 found this helpful

Hi - this is a tricky question but - here goes.

Did you actually pay for tracking? or for delivery confirmation? Is this the receipt you are talking about?

You can call customer services with the USPS (not local) but you will need the actual date shipped, the sender and recipient information, the post office where shipped and time of day may even help. Explain how important this information is because the recipient is claiming they did not receive it.

If you did not purchase tracking information then you are out of luck - most likely. You can Google the telephone number for customer services. There is also a number for USPS advocate.

 
Answer this Question

May 18, 2013

What can I do to locate my lost package? The PO say I am out of time to lodge a complaint. The delay has been due to illness and I have medical evidence to prove this.

By Jao from South Norwood, London

Answers


Bronze Feedback Medal for All Time! 109 Feedbacks
May 18, 20130 found this helpful

If the package was being sent to you it is the responsibility of the sender. They should have had tracking on the package so it could be tracked down. If it was something you sent the only way you can find it is if you had a tracking number.

The exception to both of these is packages sent to a foreign country can't have tracking but you do get a "customs" number which allows limited tracking capability.

Now if you are talking about a package that was mailed to you and you couldn't pick it up because of your medical condition there is no telling where that package is. It may have been returned to sender. It may have been put somewhere in the mail room with other unclaimed packages. All you can really do is talk to a postal official and hope they are willing to go out of their way for a customer.

 

Silver Feedback Medal for All Time! 282 Feedbacks
May 20, 20130 found this helpful

If you're talking about the Royal Mail, the best chance you have for sorting this (although with the Royal Mail, bless them, it's not a very good chance this will work) is to take your proof of medical incapacitation and any tracking numbers, etc, to the local post office and ask to speak with a supervisor.

The most important thing to remember when asking a postie to go the extra mile is to stay calm and keep repeating you know you are asking a lot and are so grateful for all the hard work they do with so little appreciation. Don't go 'overboard' but being extra nice when asking a postie for anything seems to work a lot of the time.

Plan to make your visit during a not-so-busy time for the counter clerks, and don't go anywhere near the post office with a special request too close to tea-time. I learned that one the hard way:(

I live in Scotland and have come to understand sometimes this works when dealing with 'special requests' to the Royal Mail. Not always, but with your medical paperwork and an extra helping of niceness it's possible your local will help you out.

 
Answer this Question

July 1, 2011

I'm from India and I had cleared my CCNA exam, but the certificate has to be sent from United States. Cisco is telling that my certificate has already been sent to me, but I had not received it yet.

They have not given me any receipt number to track my certificate. So if any one knows how to get a receipt number I would appreciate your help. It was dispatched on the 16th of March 2011. It has been almost 4 months.

By guddu from India

Answers

July 1, 20110 found this helpful

I would ask for another certificate.

 

Silver Feedback Medal for All Time! 450 Feedbacks
July 5, 20110 found this helpful

If possible ask for another to be sent and have them send it signature required if possible.

 
Answer this Question

March 29, 2016

My boyfriend sent me my broken phone back in the mail, but I never got it. I don't have a tracking number. How will I be able to track it down? They said it would take 2 -3 days, but it's been a week. What should I do?


Answers


Bronze Answer Medal for All Time! 220 Answers
March 30, 20160 found this helpful

You can file a claim with the USPO but, without a tracking number, it will be difficult to find your package.

 
Answer this Question

August 25, 2015

I ordered a cosmetic from Korea on July 28th 2015 addressed to Bangalore India. It's been a month and I didn't receive the parcel.

Generally it used to come in 20 days. I couldn't track it with the order number they have given me. Can anyone help me on this?

Answers


Bronze Answer Medal for All Time! 220 Answers
August 25, 20150 found this helpful

Who is "they" who gave you an order number? In the US, one can track orders using order numbers, etc., with the various delivery services, however, tracking orders out of the US is very difficult, to say the least. If you insured your package, you can file a claim for reimbursement. If not, you are probably out of luck.

 
Answer this Question

April 11, 2015

A package from Pakistan was mailed on March 8th, 2015. I have a tracking number, but the USPS website says "tracking not found". Is it possible that the package will arrive even though it has that status? It was sent by registered mail.


Now it's over 30 days. Any ideas?

By Kim G.

Answers


Bronze Post Medal for All Time! 163 Posts
April 12, 20150 found this helpful

I had this happen to me but I got my package. I called the post office and they said some places don't scan the number and it looks like it is still there but not necessarily. Since they do not always scan them it could have gone on to the next station. Hopefully this is true in your case and the package will be delivered shortly.

 
Answer this Question

January 28, 2015

I received notification from a vendor that the package I had ordered had been delivered. When I used the tracking information, it said that the package had been delivered to my address. Since I did not actually receive the package I went to the post office thinking that maybe it was still there. The manager told me that their information shows that the carrier scanned the package as delivered and there was nothing more they could do. What recourse do I have?

By Ila F.

Answers

January 28, 20150 found this helpful

If the package was from Amazon, you can probably get a replacement for free if you open an online chat with their customer service. If a different vendor, maybe not, but it probably won't hurt to explain to them what happened. They may be able to do something. It may partly depend on how long you've been a customer.

 
Answer this Question

January 26, 2015

I shipped a package to an Ohio address, I was able to track the package to the post office in Memphis, Tennessee on December 14, 2014. The only additional information is "package is in progress". Where is the package now, 5 weeks later? The purchaser said they never received the package and want a refund. I need to know where the package is! What do I do next?

By Ellen H.

Answers

January 26, 20150 found this helpful

Directly contact that post office in Tennessee. Use directory information or the internet to find the number.

 
Answer this Question

January 23, 2015

My friend has sent me a parcel from the US to India through USPS first class mail on 01/12/2015. The tracking number is LK062750123US. I haven't received the parcel yet. I tried tracking the parcel in http://ipsweb.ptcmysore.gov.in/ipswebtracking/ website but no use. Please help. What else can I do?

By Radhakrishnan K

Answers

January 25, 20150 found this helpful

I just was able to track that package through tools.usps.com/.../TrackConfirmAction?qtc_tLabels1=LK062750123US

 
Answer this Question

November 29, 2014

So, I sent a package from Leeds to London second class on 22/11/14 and the buyer claims it has not been delivered. I have a receipt, but no tracking number. What are my options?

By Claire S

Read More Answers

November 22, 2013

A parcel was sent to me from abroad. At the time it was delivered, I was not home and I found the delivery notice in my mail box. When I went to my local USPS office, they said that they are unable to find it! What should I do?

By Pichi G

Answers


Gold Feedback Medal for All Time! 949 Feedbacks
November 24, 20130 found this helpful

If you have a "delivery" slip from your post office then you should talk to your post master and strongly "insist" they find the parcel or tell you what happened to it. Do not relinquish your slip as that is the only proof that a parcel ever arrived.

If no good comes from this then you should write to the postal inspection service. Obtain the address from your post master. You should also try to find out exactly what the package contained and the value.

 
Answer this Question

April 24, 2012

I mailed my package and my sister never received it. Now I don't have the tracking number, but I have a receipt. Is there anything I could do having a receipt?

By Kate from CA

Answers


Bronze Feedback Medal for All Time! 167 Feedbacks
April 25, 20120 found this helpful

Do you mean that you did have a tracking number, but lost it? The receipt will have that number on it. Look it up yourself on USPS.com to see how far it got, before it was lost. Then take the receipt to the post office so they can take it from there.

If you didn't get a tracking number, you could ask them to try to trace it, but it's a long shot. At least you'd have the date it was mailed, which would give them a little info to go on.

Good luck!

 
Answer this Question

September 29, 2013

Why doesn't USPS deliver parcel to the right address? It was sent to me by seller with tracking, but the Post Office sent my parcel to another city with a completely different address.

By Patty

Answer this Question

June 12, 2013

I had sent a parcel on 26/02/2013 from Asansol head post office to USA, but the parcel has not yet been traced as to where it is lying. It's over 3 months now. Please suggest what I can do?

By P.Sinha

Answer this Question

August 29, 2011

I had a package send to me by USPS Priority mail. He lost the confirmation number; I have tried everything to find it. Can you help me?

By Robert from Santee, SC


Answer this Question

Archives

ThriftyFun is one of the longest running frugal living communities on the Internet. These are archives of older discussions.

March 30, 2011

How do I get help with a USPS lost package?

 
Read More...

January 31, 2011

On 9/1/10 I ordered a package from China. Then on 9/25/10 I received a letter from the USPS saying that they have no record of the package plus China did not receive the package as of that date.

 
Read More...

September 30, 2010

I returned a starter, to Sears, by Priority Mail, that would not fit my mower. I lost my Post Office receipt. Now they will not return my $189.00. What can I do?

 
Read More...
<< First< PreviousNext >
In This Page
Categories
Consumer Advice General AdviceMay 1, 2013
Pages
More
🌻
Gardening
🐰
Easter Ideas!
👒
Mother's Day Ideas!
Facebook
Pinterest
YouTube
Instagram
Categories
Better LivingBudget & FinanceBusiness and LegalComputersConsumer AdviceCoronavirusCraftsEducationEntertainmentFood and RecipesHealth & BeautyHolidays and PartiesHome and GardenMake Your OwnOrganizingParentingPetsPhotosTravel and RecreationWeddings
Published by ThriftyFun.
Desktop Page | View Mobile
Disclaimer | Privacy Policy | Contact Us
Generated 2024-03-28 01:41:12 in 8 secs. ⛅️️
© 1997-2024 by Cumuli, Inc. All Rights Reserved.
https://www.thriftyfun.com/Post-Office-Lost-a-Package.html