Here are the questions asked by community members. Read on to see the answers provided by the ThriftyFun community.
Our Martha Stewart Living Christmas tree is pre-lit with lights that can be clear, multi color, or changing between the two. The tree is in 3 pieces. All of the lights work, but the lights are not in sync. When the top two sections are multi-colored the bottom is clear and vice versa.
I do believe that there are fuses for each section of the lights. You should try and remove the fuses, unplug the lights from the base of the tree, now plug in the lights to the base of the tree, add the fuses back in and turn on the tree lights again. This normally should sync the lights back up.
This could possibly be that one of the lights might be out and causing the syncing issue. Or a possibly blown fuse.
I plugged my vacuum into my pre-lit Christmas tree outlet and every last light bulb on my tree is blown. Is there anything I can do?
I have been trying to troubleshoot our Home Accents 7.5ft pre-lit LED Christmas tree and need some help. We have had the tree for two seasons without any issues. The contacts between the sections is through the 'trunk ' of the tree and all seems to be OK and lock firmly and smoothly in place.
When I plug in the tree, all the lights blink on for a moment, then nothing. I can plug, and unplug which creates the same blink of every light. It appears that the power is reaching every section and every bulb. Why won't it light? I was hoping to make time today to assemble and decorate, but need help. I prefer to chat with those who have had similar experience before I try the 800 number at customer service. Thanks in advance!
In your case you have one or two problems. First this could be a connection issue with the light strands and not getting a good connection. Try the first one section of lights at a time to plug them in and see if they stay lit or not.
I have a tree with 3 sections. One strand of lights on each section will not work. Can someone help? I have changed the fuse and checked out the lights.
None are missing. I am ready to toss it in the backyard.If you have changed out the fuses on the lights and still have this issue then it could be an alignment problem. These trees need to align in certain holes in order for the light to work correctly. The lights work on a daisy chain which means that they need to have connections in order to work right.
This may sound like a dumb question, but did you try it in another outlet/plug? We have double stack outlet/plugs and found that in a few (old house) the bottom one would work but the top one would not. They have since been repaired (told it was a fire hazard).
My new pup chewed on the bottom wire and now the pre-lit LED lights aren't working on our brand new tree we bought this year. Is there a fix for it? Or does anyone know where I can get the strand of lights that change color to replace it?
You would have to contact the manufacturer. You could also seperate the wires and tape it where the dog chewed it make sure you know what your doing the wires can't touch.
I would try to use some wire splicers on this one. At all electrical stores they have these small wire splicers. They are easy to use. All you'll need to do is strip the wire back. Put one side of the wire in each opening on the splicer.
Why are all the bulbs in one section of my pre-lit Christmas tree burnt out? We tried the bulbs in a working section and none of them lit up. We tried around 10 bulbs and not one of them light up.
We looked at and replaced the fuses (2 times) in the bad section and they do not seem to be blown.There may be a break in the wire on that section. Insert new bulbs. Maybe that is the problem. Make sure all the bulbs are firmly inserted.
You could go to the trouble of cutting out the dud section and rewiring the working sections together. It would obviously shorten the string of lights. Perhaps the manufacturer can help, since it's obviously faulty. But Christmas lights are not designed for a long life. I'd just add a string to cover up the duds.
What if there is no white socket light?
I have a 7ft. clear light, pre-lit tree. Every year it seems there is a problem. Last year it was the top, this year the top and bottom do not light. It has 800 lights on it. Anyone have any quick fix to find the culprit bulb(s)? If I have to check every bulb I will miss Christmas and a good part of 2013.
By Moe C
Check each section for a white based bulb and see if that bulb is out. If so, remove the bulb first, then the white base, and the section should come back on. These white based bulbs are difficult to remove, so be patient with them.
You can buy a 'bulb and string light checker' at any hardware type store. It has 'saved' several strings of lights we have. It's called a Light Keeper. Works pretty good - you'll at least get your money's worth.
We bought a pre-lit Christmas tree that rotates, at Sears on clearance after Christmas last year. The lights have a 1 year warranty; the tree 3 years. A few weeks later we took it out and put it together to check it out and discovered the lights not working on a whole section. After many e-mails and pictures sent to the company it was determined the set of lights was not holding in the control box. There was a little white plug-in thingy not holding on the wire. They sent us a new set of lights that now hold in the control box, but there are still 2 branches on another row where the lights don't work that was indicated on the warranty form that I completed. The company never addressed this and they stopped responding to my e-mails. After realizing how difficult it can be to replace the lights to be like they're done at the factory, I requested they replace the lower section of the tree since the faulty lights are all on this one section, but got no response. I don't believe a regular set of lights can be used if we want the tree to rotate. Anyone else have this issue?
I did go to Sears and talked with an assistant manager about this issue. The man was not interested at all in my report and told me the best they could do was give me extra reward points which I turned down. I also wrote to their headquarters, but of course heard nothing. This tree was on "clearance", but still a "new" tree in its box! Now I wish we had asked to purchase the floor sample! I'm planning on checking to see if Sears has another identical tree to this one this year and demand they exchange it, but I fear that won't work. Needless to say, we are done purchasing anything from Sears! Customer service there is the worst! It's no wonder they're not doing well. Sad they don't see that.
I bought a defected Kenmore product in the past from Sears, and they exchanged no problem (used). However, it did take a little time because they had to find the right person to help me out. They kept transferring employees to help me until finally I requested to speak to a manager as they were wasting my time.
You may want to call customer support or have your issue escalated.
I have a pre-lit tree and noticed that some of the lights are out and have turned black. Does that mean that I need to replace that strand? Can you do that on these?
By pj
I don't know why the bulbs have turned black, or do you just mean they don't light up. If some of them have just burned out, you should be able to replace the bulb. Anyway any pre lit tree that I have had have been that way. I don't know if you can replace the whole string or not, to me they look like they are attached to the tree in places. I kind of decided that when this happens to mine, I will just pretend it is one that didn't come with lights and string strings of new lights on it. The pre lit trees are kind of expensive to replace.
I have an artificial Christmas tree that comes in three parts that come together in a pole that powers the Christmas lights that are already on the tree. I've had this tree for about three to four years. This year we put the tree together and I turned on the shifting colors option on the tree and in the line around the section between the middle section and the top section many lights are changing constantly to the wrong colors when the tree changes colors.
Sometimes when it's not changing all the lights at all they are flickering through a multitude of colors. I'm not sure why. Please if someone knows how can I fix this?I have been using LightKeeper Pro for several years and have had wonderful success keeping the lights on my pre-lit tree working. Now I have one section that has all the lights out and they all are at least partially black.
I have replaced several of them, but they are all still out. What next?Replacing likes on these trees needs a specific bulb made for this tree. You'll need to replace all bulbs in the section of the tree that are black and burned. In order to do this, you'll need to find the website for the tree manufacture and order your replacement bulbs.
I purchased a Noma Christmas tree with led lights already on it. I set it up last night and only one section did not light up. I was frustrated, so I turned it off and went to bed. This morning I turned it on, one minute later there was a popping sound and all the lights dimmed down to almost off. Turning it off and on doesn't change it. Is it fixable or should I just return the tree?
Might be defected, would return & get a new one if that is an option.
My pre-lit Christmas tree with LED lights is only a few years old. I bought it because it could change from colored lights to warm white depending on my mood. This year the color works, but not the white yet it uses the same bulbs.
I tried changing the fuse, but it still doesn't work. It is very perplexing. Any idea how I can fix it?On color changing lights they use not only a fuse, but a resister on one strand of light. The color changing light use two wire strands of lights to make the color change. On one strand the lights are left alone, but on the second strand a resister is installed in each light so that the lights can go from color to soft white.
I think that one of your sets of lights has a problem with one of the resisters in the strand. This will be very difficult to determine which resister has gone bad.
Is there a certain way to plug pre-lit Christmas trees in.
By liz from Idaho
I'm beginning to hate my pre-lit tree 8). But this year we bought one of those 'guns' that you can use to 'restart' the lights. They have helped with about half of the un-lit strands. It's called a "Light Keeper Pro". Can't remember the cost, but well worth it! Found it at the big box store.
My tree has one row where the lights don't work. I bought the light keeper pro and checked the connection. Four strands have a steady beep, but the other strands don't. I have tired taking out one of the already lit bulbs and putting it in the one that doesn't work but nothing.
Do I need a new tree? How do four strands show electrical connection, but the others don't? Are all those bulbs out?
I have a pre-lit tree and all the lights just went out. This tree has only been lit for 2 weeks (a couple of hours a night), we do not see a fuse to replace and the bulbs do not look burned out.
Any ideas how to fix? Thank you.Contact the manufacturer. If you just bought the tree, I would return it for another.
Check all cords to be sure they are plugged in.
Also try another plug, in case it is not the tree but a blown fuse.
I have a Holiday Living pre lit Christmas tree #0013693 that is a year old. It worked fine last year. It was stored standing up, covered, and out of harms way. When we set it up today, the top of the tree lights started blinking. That was the only place they are blinking.
It did not do this last year. How do I fix this? We have tried removing bulbs. There is not a short in the wiring. We can't find a bulb that is usually clear with a red end for a flashing bulb.I do the same with my tree. This year, the upper and lower parts were out. We found ONE light burnt out ever though. It wasn't supposed to do that. Try checking all the lights one by one. Maybe there is a blinker light that has started to work?
Our pre-lit "Barcana" artificial Xmas tree is 10 years old, and has functioned very well until this year. I just noticed that a section of the lower part of the tree doesn't light, although the rest of the tree does. I also saw that almost all the mini-bulbs in that section are burned out. I replaced maybe 30 of the bulbs, using the correct 2.5 volt bulbs. On the last one, the section lit up, but it was abnormally bright, lasted maybe 3 seconds, then went out.
Most of the new replacement bulbs were burned out. What seems to be happening is, that section of lights is drawing too much current for the bulbs, but not enough to burn the fuse; i.e., the bulbs are acting like fuses. Anyone know what is happening here, and what I can do to fix it?It occurred to me that maybe each section of lights begins with a fuse-bulb, a bulb that is also a fuse. I have had this with older light sets I used to use. If that bulb blew and wasn't replaced with a fuse-bulb (it has a thicker filament inside it), then maybe too much electricity goes through to the rest of the bulbs in the section. If you can find fuse-bulbs to buy, maybe that will solve your problem. Also check the wiring to see if there's a damaged or shorted-out section somewhere.
If you can't find the reason, you could add a short string of lights in that section to replace the ones that won't light, and at least the tree lights will look full again. From what I've heard, you were very lucky the lights lasted without problems for as long as they did.
My dog chewed the wire on the bottom strand of lights on our prelit tree. Can we unplug this strand from the one it's connected to and replace it with a new strand?
Yes you can. My dog didn't eat the lights but the middle section of our prelit tree did not light this year. I bought a matching color bulbs string of lights at the drug store. I unplugged the broken lights at both ends and put the new string in its place. I left the old broken string on the tree. I was afraid I would ruin the tree if I tried to cut it off. When the tree is lit, you don't see the old string.
Christmas tree light manufacturers claim that if one light goes out the rest stay lit, this is not true. I have at least 20 sets with this claim that don't work including 2 prelit trees, why?
By scw
Buy the "Light Keeper Pro!" I thought it first it was a gimmick, but it works fantastically. It's like a little gun and you shoot it into the socket of light strand - it actually clears the current. It is a must especially with these pre-lit Christmas trees. We found ours at English gardens. But check online just Google and you'll be able to find other retailers that sell it ... sometimes drugstores have it too I would not have pre-lit trees or Christmas lights without it. My husband thought it was a joke, until it cleared out areas of lights not working on our pre-lit tree.
