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Replacement Controller For Santa's Best Pixel Christmas Tree?

I brought a 7ft Pixel tree made by Santa's Best about three years ago from a well-known TV retailer. It worked for one year, stored it for two years, and went to set up this year. About a third of the pixels light up. I checked and all strands have power. I think it might be the controller. I have reached out to the company and have not gotten a response. I am told the controller must be compatible with the model number on the remote which is listed as PIXEL-NM. Where can I go to get a replacement?

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Gold Feedback Medal for All Time! 949 Feedbacks
December 19, 20220 found this helpful

I'm sorry you are having trouble but from a lot of research, it appears your problem may not be fixable.
Even if you found and purchased a new/used remote, the same problem may happen within a short period of time.
The model number you provided will not be sufficient to find a usable remote - check the listing for sale on eBay and you'll see that each model has a long number. I'm not sure where this number is located.
www.ebay.com/.../6032246063
www.ebay.com/.../i.html?_from=R40&_trksid=p2334524...

Read these similar questions/Answers:
www.thriftyfun.com/Replacement-Remote-Needed-for-Santas...

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Purchase from QVC?
QVC was the TV site that sold so many of these trees, that has turned out to be a big headache for them. So many complaints, they only supply a stock answer now: sorry etc....

Seems Santa's Best support will not answer complaints by phone or email. So that is a dead end.

Read some complaints from online sites:
www.bbb.org/.../complaints
community.qvc.com/.../3341305

Hopefully, another member will have better news/information.

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Bronze Tip Medal for All Time! 59 Tips
December 20, 20220 found this helpful

Maybe try the Facebook link for Santa's Best & see if you can get help by sending a message there:
www.facebook.com/.../
You might also check ebay for a replacement:

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www.ebay.com/.../165826099928?chn=ps&norover=1&mkevt...

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My Frugal Christmas AdviceDecember 19, 2022
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