I brought a 7ft Pixel tree made by Santa's Best about three years ago from a well-known TV retailer. It worked for one year, stored it for two years, and went to set up this year. About a third of the pixels light up. I checked and all strands have power. I think it might be the controller. I have reached out to the company and have not gotten a response. I am told the controller must be compatible with the model number on the remote which is listed as PIXEL-NM. Where can I go to get a replacement?
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I'm sorry you are having trouble but from a lot of research, it appears your problem may not be fixable.
Even if you found and purchased a new/used remote, the same problem may happen within a short period of time.
The model number you provided will not be sufficient to find a usable remote - check the listing for sale on eBay and you'll see that each model has a long number. I'm not sure where this number is located.
www.ebay.com/
www.ebay.com/
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Purchase from QVC?
QVC was the TV site that sold so many of these trees, that has turned out to be a big headache for them. So many complaints, they only supply a stock answer now: sorry etc....
Seems Santa's Best support will not answer complaints by phone or email. So that is a dead end.
Read some complaints from online sites:
www.bbb.org/
community.qvc.com/
Hopefully, another member will have better news/information.
Maybe try the Facebook link for Santa's Best & see if you can get help by sending a message there:
www.facebook.com/
You might also check ebay for a replacement:
You might ask for help/advice on these forums:
doityourselfchristmas.com/
I found a YouTube video "Santa's best 360 pixel tree not working. Hack any led pixel tree":
www.youtube.com/
Perhaps it will help you. You might ask for advice by commenting on this video.
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