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By
07/23/2007
GOOD for you! Atta Way!! you're right, I think their training manual tells them to just say no on the first go-round.
By
07/23/2007
When I worked for a major retail corporation, the mid level management would always encourage that store managers to resolve customer service issues themselves. They would say "If it gets to me, it's free", meaning that the farther up the chain you go, the better they take care of the customer's complaint. Even unjustified claims were decided in favor of the customer more often than not.
So, my advice is the same. If you are not getting your issue dealt with, ask to speak with a supervisor. Continue doing this until you have the issue resolved.
Jess
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