I have had my HE4T Kenmore for 9 months and wish I had kept my old washing machine. After using it 2 times my husband complained that the towels stink and don't smell or feel like they use to. I paid a ton of money for this product and it isn't worth a ****! Does anyone know of a class action lawsuit for this machine? I am almost tempted to buy a reliable top loading machine again.
2nd time in 7 years our HE4 110 (Whirlpool) front load $1,200 washer is throwing an F code. This time F2. The cycle starts but will not finish and is difficult to stop the cycle and get it drained and door open. A circuit board replacement fixed it the first time, and now (1 year and 8 months later) it appears to be circuit board issue again.
1. Smell: According to the repair person, liquid HE detergent manufacturers removed phosphates from the product and made up for it with animal fats that turn rancid after awhile and can even destroy the drum bearing.
Although the book and DVD that came with the machine say use "X" amount of detergent, the service guy says that's way too much and to use only a table spoon at most of powder. I've done that and the smell got better. A year ago I changed to 7th Generation HE liquid detergent (again limiting the amount per load to about 1-2 tablespoons), because it is plant based surfactant. The laundry smells even better.
The repair person said if cleaning the machine to use cleaning tablets and/or vinegar, but not to use bleach as a cleaner.
2. Machine Quality and Repair Issues: I think the first repair after about 5 years ownership cost $350 for a Sears Protection Agreement (1 year) which allowed a parts & labor repair up to $500 or a $500 refund toward another washer. A local repair person told me he couldn't repair the machine for $350 and it was a good machine that should be repaired for that price.
Now, I'm seeing reports of spider failure due to incompatibility corrosion of the aluminum to stainless steel construction and also inner drum screws wearing through the plastic outer washer drum.
Now that the last Protection Agreement has expired, I'm not sure I want to pay for another to replace the circuit board and then later have my 2nd floor laundry flooding the house because of a drum leak and then have to replace that also.
I'm going to have to look into the inside and/or consult Sears and/or my local appliance repair person to determine if spider, bearing or drum failure will likely be an issue on my machine before I put any more $ into this apparently poorly designed, but expensive washer.
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