RE: Letters Wearing Off My Brand New Dell Keyboard
I took your excellent advice and called Dell again. This customer service rep agreed the keyboard was defective and sent me a new one. What I learned from this experience:
If you get a bad answer from a customer service rep, call back and try another.
Posted on 02/14/2009 | Report Spam or Abuse
RE: Letters Wearing Off My Brand New Dell Keyboard
White nail polish and polyurethane, think I have both. Jacks has a wireless keyboard and mouse for $19.95. Better deal than $19.95 for letters to paste on. I will call Dell again.
Posted on 10/07/2008 | Report Spam or Abuse
RE: Letters Wearing Off My Brand New Dell Keyboard
I don't have a Dell keyboard. But when my letters wore off, I used white nail polish to paint the letters on again. I figured that eventually that would wear off too. But, it never did. And the letters I made are bigger and easier to read.
Posted on 10/07/2008 | Report Spam or Abuse
RE: Letters Wearing Off My Brand New Dell Keyboard
I don't have a Dell keyboard. But when my letters wore off, I used white nail polish to paint the letters on the keys. I figured that eventually that would wear off too. But, to my surprise it never did. And the letters I made are bigger and easier to read.
Posted on 10/07/2008 | Report Spam or Abuse
RE: Letters Wearing Off My Brand New Dell Keyboard
I bought a el-cheapo keyboard from the local discount store (Rose's). I paid $5 for a keyboard and a wrist pad to go under my mousepad. I intended on just using it until I could get something better, but a year later and it's still working great and all the letters are still legible. Sometimes the quality is not in the name! Don't remember what "brand" it is, but they still carry the same set, only I think it's $6 now.
Posted on 10/06/2008 | Report Spam or Abuse
RE: Letters Wearing Off My Brand New Dell Keyboard
The letters wore off my Dell keyboard also so my son gave me a keyboard he wasn't using, it was also Dell. Two years later and yes the letters are worn off again. I'm going to try which one of the other people said above, to call Dell and see if I can get it replaced. I will then try the clear nail polish on the keys.
Posted on 10/06/2008 | Report Spam or Abuse
RE: Letters Wearing Off My Brand New Dell Keyboard
Paint on a couple of coats of polyurethane to get you through the short run. However, definitely contact Dell and they should replace it for free if you are persistant. good luck
Posted on 10/06/2008 | Report Spam or Abuse
RE: Letters Wearing Off My Brand New Dell Keyboard
Thanks so much for the links Kaelle. At $19.95 and $14.95 (and I never checked shipping) it would be cheaper to buy a brand new one at Jacks (I think keyboards are $10 there).
I will try to get Dell to send me a new one. I agree this is much too soon for letters to wear off. I don't think it has anything to do with passwords.
Posted on 10/06/2008 | Report Spam or Abuse
RE: Letters Wearing Off My Brand New Dell Keyboard
Hi,
I own a Dell laptop purchased brand new in 2003 and not one letter or partial letter has started to wear off. I use it every day. There is seriously something wrong with the letters coming off your keyboard after only a few months.
The decal/paint Dell used has to be defective. Call them, aren't you still under warranty? Even if you're not...don't take no for an answer.
Good Luck and keep us posted!
Dollmaker
Posted on 10/05/2008 | Report Spam or Abuse
RE: Letters Wearing Off My Brand New Dell Keyboard
If you got it after July of this year then that is way too soon for the letters to be wearing off. I would call, email and write to Dell. Be polite but firm and also keep track of who and when you talk to someone. If the person that you talk to says no then ask to speak to their supervisor. I would also contact some consumer groups as mentioned below.
If that route fails there are apparently decals you can buy to put on the keyboard as well as clear cover that go over the whole keyboard.
http://hooleon.com/
http://www.classykeyboards.com/d_catalog/alpha-replacement-overlays.htm
You could print out a cheat sheet of where the keys are on the keyboard to help you in the meantime.
http://www.koniaris.com/dvorak/kbqwerty.gif
Of course no eating at the computer, no hand lotion and toweling off your hands occaisionally might help prevent faster wear. Also you might change your passwords (which you should do anyway) so the same keys aren't being used as the ones that wore off first.
I still think that that is much too soon for them to have worn off in the first place.
Good luck to you.
Posted on 10/05/2008 | Report Spam or Abuse
RE: Letters Wearing Off My Keyboard
I'm not using any chemicals at all. I have a logitech and a microsoft keyboard that are alot older and the letters are fine. It's just the Dell...maybe it's because it's a black keyboard.
I ordered the computer on July 8, 2008 and received it about 10 days later.
I'll give them another call and see if they'll send me another keyboard. Is there anything that will prevent the letters from coming off the new one?
Posted on 10/05/2008 | Report Spam or Abuse
RE: Letters Wearing Off My Keyboard
How long ago did you purchase your Dell keyboard? If it has been less than a year ago, than Dell should replace it. That's a very lame excuse when the company told you that they are not responsible for the letters wearing off.
I advise you to contact the NY State Attorney General's Office and submit a complaint against the company for not standing behind their product.
The New York State Attorney's General office just settled a complaint for me. And I'm now working in behalf of my son with the SC Attorney's General Office because an apartment complex refused to refund my son's security depost on an apartment that he rented. The apartment complex thinks that they can cheat him out of his security deposit because he's now in Iraq.
Posted on 10/04/2008 | Report Spam or Abuse
RE: Letters Wearing Off My Keyboard
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By MetroPony (Guest Post)
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This happens to a lot of coated plastics over time, and to most keyboards if you use them enough. Seems like it happened a little quick to yours though. Is it possible you are accidentally putting some sort of chemical on the keys? A cleaning agent, or even a hand lotion that might be wearing them down faster than normal?
Posted on 10/04/2008 | Report Spam or Abuse
RE: Letters Wearing Off My Keyboard
I had the same problem - I emailed Dell and they mailed me a new keyboard right away at no cost. They didn't ask when I bought my computer and I didn't have to return my old keyboard. I was very happy!
Posted on 10/04/2008 | Report Spam or Abuse
RE: Letters Wearing Off My Keyboard
I agree..but now I'm just looking for a way to stop the rest of the letters from disappearing. I glued letters on the e, n and i for now.
Posted on 10/04/2008 | Report Spam or Abuse
RE: Letters Wearing Off My Keyboard
Well, I'm just a hard headed old bat and I don't like being done dirty. I'll pay for what I want but I expect what I pay for to be quality if that's what I've bought. I'd look until I found somebody to complain to. Dell computers are the top of the line (as far as I know) and I would expect better. Keyboards can't cost them too much and in the interest of good PR they should send you a new one. Shoddy service makes my blood boil!
Posted on 10/04/2008 | Report Spam or Abuse
RE: Letters Wearing Off My Keyboard
I don't have a Dell computer, but some of my letters are wearing off on my keyboard also :(
Posted on 10/04/2008 | Report Spam or Abuse
RE: Letters Wearing Off My Keyboard
I got this in mid July.
Posted on 10/04/2008 | Report Spam or Abuse
RE: Letters Wearing Off My Keyboard
Not this time. They say this isn't covered.
Posted on 10/04/2008 | Report Spam or Abuse
RE: Letters Wearing Off My Keyboard
How long have you had it? File a complaint with the BBB. That's not right. You can find some of these consumer agencies that will take up the battle for you. Doesn't Goodhousekeeping have an agency? I've had my Dell for 4-5 years and my letters are still vivid. They should last a long time. Complain to a supervisor.
Posted on 10/04/2008 | Report Spam or Abuse
RE: Letters Wearing Off My Keyboard
I tried they said they are not responsible for the letters wearing off.
Posted on 10/04/2008 | Report Spam or Abuse
RE: Letters Wearing Off My Keyboard
Dell is good about replacing things. We have 3 Dell's in our family and have had good results when we had problems.
Posted on 10/04/2008 | Report Spam or Abuse
RE: Letters Wearing Off My Keyboard
Contact Dell computers and have them replace your keyboard because the letters should not be wearing off.
Posted on 10/04/2008 | Report Spam or Abuse
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