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Trouble With Sirius Satellite Radio Reception |
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I have subscribed to Sirius satellite radio for two years or so. Since I moved into my place about a year ago the reception has been mostly good. At certain times of the day the radio loses the signal for different lengths of time. Sometimes for only a few seconds, sometimes for much longer. I think it is truly random.
I realize I should have been keeping a log in order to see if this performance is repeated every day, or whatever. I can't believe the orientation of my antenna is that far off, so am wondering if it's a failure of the Sirius system. Have any of you out there run into problems like that?
Sirius customer service is absolutely useless! It has to be the cheapest outfit on the face of the earth. Online there seems to be no cluster of unhappy users I could find. I talked about my problem to the Manager of a local Radio Shack store. It didn't take long to realize he has never been a tech wizard. No help there either.
Any help or advice would be appreciated.
Tomato Hanger from Canton, OH
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RE: Trouble With Sirius Satellite Radio Reception
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Post By Ted (Guest Post)
(11/22/2008)
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I solved my reception trouble by placing my antenna in an aluminum lamp reflector like a tiny satellite dish. I have an external antenna (Monster). I live in Alaska. From my house, the satellite appears to climb above the horizon in the SE and travel straight north for 4 hours until it is slightly NE at 65 degrees from horizontal, then it retraces it's path back to the horizon. There are 3 satellites following the same path, so there are always two in the sky. From your place you probably need to point the mini-dish straight up. I bent the reflector so it looks kind of like half a football, so the signal is always reflected towards the center even as the satellites move back and forth. You can see the orbit here:
http://www.heavens-above.com/orbitdisplay.asp?satid=26390
If you enter your own lat and long. it will tell you where the satellite is minute by minute. Good luck.

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RE: Trouble With Sirius Satellite Radio Reception
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Post By (Guest Post)
(09/27/2008)
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I have Sirius and have an S50. My S50 stopped working a few weeks ago, so I ordered another one off Ebay. Everything was working ok for the first few hours, then all of a sudden the reception was in and out. This setup is in my car and everything is new except my antenna, that has always worked perfectly. Seems like somethings up with the service. Maybe they turned the signal power down to conserve in these financially tough times.
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RE: Trouble With Sirius Satellite Radio Reception
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Post By jglacey (Guest Post)
(09/25/2008)
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I just recv'd the following answer to the question related to poor reception for my Sirius satellite units (one in car and one in office). It has been going on now for over a month. The "tech service" rep at Sirius told me that it related to the merger between Sirius & XM and will likely get much better by early October 2008. No fix, just wait. Had to do with the satellites for each company and how will work together moving forward.
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RE: Trouble With Sirius Satellite Radio Reception
Sirius/XM has a serious problem. Reception has degraded and customer service is covering up the real nature of the transmission issues. I'm surprised there isn't more about this on the internet but I'd be interested in others experiences.
Personally, I've been getting choppy reception in the Boston area for the past 2 months or so on two separate car radios of different model types. It's not the receiver that is the problem, something new and wrong is going on with the transmission.
Service reps are being vague, making conflicting statements and saying it has something to do with the upgrading of radios and the consolidation of satellite transmitters between Sirius and XM, but it also appears there are some sticky compatibility issues with receivers and other technical problems in bringing the two infrastructures together.
NOT GOOD, given all the debt maturing shortly on the new company's balance sheet, I surely wouldn't prepay for any subscriptions. In addition, there may be a lot of people cancelling or looking for subscription credits in the short term.
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RE: Trouble With Sirius Satellite Radio Reception
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Post By MannyFresh (Guest Post)
(08/29/2008)
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I'm having the same problem the first day I hooked it up. My reception was so bad it tuned to a different station for a while and went back. I think it depends what car you drive as well. Some cars have strong reception antennas others my have an interference within the car type. Either way from what I heard is that signals are harder to reach in some areas because of the positioning of the satellites. Maybe when Xm and Sirius merge they can fix that problem. Kind of like verizon covering all the network areas. I think that will be later when they grow into a larger corporation.
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RE: Trouble With Sirius Satellite Radio Reception
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Post By Kathy (Guest Post)
(08/12/2008)
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Sorry - I'm no help either. I have had sirius for over a year and have never had any problems with it or the customer service dept. The only time I had to call them was to renew our service and I was late in doing so and couldn't do it online. The girl was really helpful and super friendly! Good Luck!
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RE: Trouble With Sirius Satellite Radio Reception
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Post By Larry (Guest Post)
(08/08/2008)
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I hav XM and experience the same thing! Only certain times during the day, so I started keeping a log of times, weather, etc. I also looked around to a site called spaceweather.com. I found that whenever there is any major change in solar activity, I havd reception problems. I also learned that problems alsways seemed to pop up when there were aircraft in the vicinity. I live near FT Bragg, NC so there is alot of military aircraft in the air around here. Maybe you have the same problem there too. I think it may be a combination of multiple things.
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RE: Trouble With Sirius Satellite Radio Reception
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Post By Paperlady in Montana (Guest Post)
(08/08/2008)
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Storms or clouds passing through will interrupt the signal. As will the nature of the beast passing by, a satellite. they are orbiting and can move out of range before another is fully connected to the signal. Buildings and mountains can block the repeater signals from towers on earth also. Some aircraft could also interfer with the transfer of the signal. anyone using the same system as you driving by your house or car can interrupt the station to which you are listening. You'll hear theirs, they'll hear yours for a second.
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RE: Trouble With Sirius Satellite Radio Reception
If its anything like satellite TV, it could be that its' being interrupted by sunspots. not certain, but its a possibility.
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