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Troubleshooting Problems With Sprint Cellphone Service

November 4, 2010

Woman looking at cell phone with confused expressionDoes anyone know any attorney out there that handles Sprint overbilling?

By kay from Louisville, KY

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November 5, 20100 found this helpful
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I have to call them almost every month. After waiting a while I finally get someone who takes the charge off my bill. I think they do it on purpose but if you complain they won't charge you for it. If you get no help call or write your state attorney general. Often you can go to their website and complain on line. They will follow up believe me. Sprint needs to straighten up.

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November 6, 20100 found this helpful
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Report them to the Public Service Commission.

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November 7, 20100 found this helpful
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Have you filed a formal complaint with Sprint? and the Better Business Bureau? Always complain in writing. I had a 10 month nightmare with AT&T long distance charges.

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Also Google "civil lawsuits" and see if there's one filed against them.

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November 4, 2010

We signed up for 2 cell phones and agreed to our plan. Sprint messed the plan up so bad and compounded it for months after. I kept calling to get it all corrected to no avail. Sprint even broke their own guarantee as noted on their contract summary sheet. They changed the contract date within 2 months time.

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