Shag Carpet Still Damp and Smells of Mildew After Professional Cleaning

I had my shag carpet "professionally" cleaned 3 days ago. Some areas are still damp and now have a mildew smell. The "technician" hasn't returned my calls. What can/should I do?

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The shag carpet was not my choice, we are renters.

By Wendy from Bay Area, CA

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Anonymous
October 29, 20100 found this helpful

You could go to the office and insist on talking to the owner of the business. Even if they make excuses why you can't talk to him, at the very least, once the technician heard what you were up to, he would probably call you and try to resolve the problem because he wouldn't want to get in trouble with his boss.

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