Problems With Sprint Cell Phone Service

RE: Problems With Sprint Cell Phone Service By mrnobody (1) Contact I used Sprint PCS for about 5 years, upgraded when I used more minutes. I reported that their minute notification service failed in 2000. They were not aware it failed, which means they do not monitor their own services. In 2004, another failure caused a decimal point to be put in the wrong place, so they reported the wrong minutes and I went over plan. A VP actually called an acknowledged their error, but they would not refund a single penny; my bill was over $800. I paid $400 and asked for credit since I saved them millions by reporting the problem, and I would not have gone over my plan had they reported the correct minutes. But they refused, and they sold my account to a collection agency that is illegally asking me to pay $3,600. When you save a company millions, pay your bills on time and they create problems that cause you to go over your plan, refuse to even adjust a bill you are talking about rogue. I wonder about the so-called Sprint "employees" on this board. I wonder if they are posting from prison or Virginia. There is no way the brand can sustain this type of negitive publicity and survive. Sprint investors better take note -- did you hang onto GM until it was worthless? This company's management is the same as GM. All their employees lost their 401K retirement when the former chairman used Sprint stock to finance the Nextel purchase. Sprint corporate culture teaches employees to hate customers, resent their demands and terminate them when they ask for help. Change. What from Hades to Hell? From Bad to Worse? From hostile to hardened hatred of consumers? The feds need to impose the Enron law, lock up the CEO and shut Sprint down. Posted on 09/06/2009 | Report Spam or Abuse RE: Problems With Sprint Cell Phone Service By da dare rox!! (Guest Post) I don't like it. I'm too much of a lady to express all of my feelings. my dad had sprint in the early 2000s. after a while the bills came huge. my dad called them and they said he called CHINA &JAPAN among other Asian countries. back then his primary language was Spanish. what the heck no who the heck would he call in China? Excuses just to make money. We have been with vzw ever since & no complaints. We've had a total of 5 dropped calls in 7 years. Coverage is awesome. Go verizon. Best text call n data plans ever. Down with sprint!=] Posted on 02/11/2009 | Report Spam or Abuse RE: Problems With Sprint Cell Phone Service By Zach (Guest Post) First of all, let me start by saying that I have worked for both Sprint and Verizon. I've worked with sales, tech support, and customer service. After working with both companies, I'm sad to say that SPRINT is actually far better than Verizon. Maybe it was just the locations I worked, but Verizon tended to have many more billing issues and customer service is much less reliable. One of the problems with all providers is that 3rd party venders will sell the products or have call centers dedicated to customer service. Due to the many seperate companies that train their employees so differently, it can be difficult to get the same answer from any two people when it comes to the more complicated things. This also leads to problems with providing customers with incorrect information (especially if you are unfortunate enough to get a rep who is still in training). Most of the time, it is error of understanding on the customer's part. I'm not saying that Sprint or Verizon don't ever fuck up, but 80% of the time, its user error. Another thing that has always bothered me is when people destroy their phones and expect their providers to cough up the money for another phone. People, those 2-year contracts you sign don't guarantee you that you'll always have a device to use, just that Sprint or Verizon (or whoever else)would give you service. Now, if you do receive a phone that has issues, and you don't have insurance, the manufacturer should take responsibility (NOT YOUR SERVICE PROVIDER) in replacing your phone if it is indeed a manufacturer's defect and NOT user error (user error is usually the problem like it or not). Another complaint that I always hear a lot about is the $50 dollar deductible on the insurance plans. Think about it, you have a deductible on your car insurance or even health insurance. Why would phone insurance be any different? And yes, if you get an insurance replacement on your device, you will more than likely get a refurbished phone. But whenever you get a refurbished phone, the shell is brand new. Only the motherboard is used (and the companies won't use a motherboard that has had known issues). So listen up, if you want to know something about your services with Sprint, e-mail me and I'll be happy to help or provide you with the correct information. I can't guarantee that I can fix anything, but at the very least I'll do my best to provide you with the correct answers and even suggest what might be best for your account. My e-mail address is DaftAct723 AT live.com. Posted on 12/27/2008 | Report Spam or Abuse RE: Problems With Sprint Cell Phone Service By Conrad (Guest Post) My story with Sprint. I have been a loyal customer to Sprint for 2 years. I pay my bills and I have problems on the bills that I dispute and after a few months they are resolved. But now that I went and bought the INSTINCT I must have gone into their "this customer sucks file". My phone stopped working and I called to get it fixed. After being made to run all over town on a Sunday night to the sprint store, getting thrown out of the sprint store, being lied to by customer service and called explicit names by them, my phone is not fixed. I am promised by the technical department an HTC Pro, and then told by another department the next day I can't have it. Eventually I am sent a "refurbished" phone. Guess what it doen't work. I call again and I am told this and that and denied this and that, passed from department to department days go by I get a "refurbished phone, IT DOESN'T WORK. I call again. I am told that since I have been through 3 phones I can get a different phone, LIE. I am told I will be called back on such and such day and I am not. I call to find out why. I am told that my problem was never placed in the "NOTES". Eventually after going from person to person and department to department one person actually Emails me "You are approved for a free phone of your choice on your line can not be a Samsung instinct this will be noted in your account please call sales tomorrow tell them to check the notes on your account labeled (retention)" I do this and guess what LIE. I can not get any phone and I am sent to ESCALATIONS. Supposed to have been called by them but no call 9 hours and waiting. In case you don't know if you have the insurance they want you to pay $50 for a new phone even though the one they sent you is broken. Sprint Customer service is the ninth ring of hell, Sprint Phones are the eighth, and their product is the Seventh. Oh by the way this has been going on since 4:30pm NOV 31, 2008 and today is 5:42 DEC 19, 2008. SPRINT SUCKS. Does anyone have any ideas other than going to another company because SPRINT has already offered to let me out of my contract, but not fix my problem or live up to any of their promises and I will be damned if I am out $450.00 and I have to go to another company and pay them for a phone and deposit. Anyone? Posted on 12/19/2008 | Report Spam or Abuse Resolving your Issue By Sprint Assistance (Guest Post) Hello Everyone. I am an employee of Sprint. It is unfortunate to see so many people dissatasfied with their Sprint service. That is definatly not the intention and I can tell you from my perspective that things are turning in the right direction. Those of you that were with sprint several years ago are having a tough time beucase the way Sprint does business has changed from a few years ago. As Sprint changes their is a level of change required by a customer. I understand this can be a difficult process becuase the old way an issue might get resolved has changed. For those of you with an unresolved issue (billing, defective equipment, technical issues, etc..) please feel free to email me with any questions at sprintassistance@gmail.com and I would be happy yo point you in the right direction. Please do not provide a name, account number, phone number or any other information identifying you. I will not access your account and will not preform any matinence myself. This is for information only. Even if you have a simple question about the operation of your phone I can provide information for this as well. Please do not ask me how to circumvent Early Termination Fees or get freebies as I will not reply. Please keep your questions general and honest and I will provide you with an honest answer. Depending on the issue I may reply with a question such as what phone model or what plan do you have. This will assist me in assisting you. Tell me like it is and I will tell you where you can get resolution. Posted on 12/19/2008 | Report Spam or Abuse RE: Problems With Sprint Cell Phone Service By Shirl (Guest Post) You just would not believe the nightmare I have had with Sprint. I had their service for the past 6-7 years, but changed and upgraded my plan in May 08 and have had nothing but billing problems for the past 6 mo that are still unresolved. Somehow the plan was not upgrade to all my five lines which caused overcharges over 3,000 dollars.I am disconnecting service-I cannot bear another month of endless phone calls trying to resolve this.Every customer service rep admitted that my bill was totally screwed up and that it was their fault but not one rep ever got close to fixing the problem. Also I was so stupid and upgraded 3 phone at the time of upgrading my plan. The 3 phone never worked properly even after numerous calls to tech support.If you are considering having a cell phone please take my advice and avoid sprint at all cost. They will make many promises they will not live up to.By the way they now want to charge me 1000. dollars to discontinue services that never worked. Good luck with your choice! Posted on 11/25/2008 | Report Spam or Abuse RE: Problems With Sprint Cell Phone Service By Problems from the Beginning (Guest Post) Oh God, where do I start. I've had this phone forever and I've had nothing but problems from the beginning. It started with billing problems. I started off with more than enough minutes to use and suddenly each month the bill increased and I was supposedly going over my plan minutes. So, to try and alleviate that problem, I would increase the plan. Oddly, I was only using let's say 300 mins. before the plan increased then I was using 400. So, I increased the plan to 500 min. The next bill I got said I used over 600. Amazing, because I hadn't increase my regular calling. The bills got so high I was suffocating in a financial bind. One of the latest problems, I called back in April of 2008 to inquire about this $99.00 plan. I was told to call back in May because it was the end of my billling cycle. But before I could call back, a Sprint Rep. called me and told me she was a supervisor and could authorize the change in my plan before the next billing. Well, with all the problems I had with billing I figured, at least I know what to expect each month. NOT! The next month after I thought my plan was switched, I got a bill for $600.00. I was told that there was no record of this supervisor who called me. Well, here's part of the problem. Sprint out sources their call center so you could be talking with someone from anywhere in the world. Once I inquired about this I found out that the last rep I spoke with was located in the Phillipines. So, how in the world, No pun intended, could they located the rep I had spoken with. I gave them her name and the dates in which we spoke but they didn't have much to go with. Ok lastly, my latest problem, I brought a new phone back in October early November of 2007. Nothing but dropped calls all the time and now, the charging port has gone bad so, the "five" yes I said "5" chargers I have for it do not work. Each charger is about $35.00 bucks. Oh, the tech told me that there's nothing much they could do because the port is connected to the motherboard. Now that I've learned I can switch carriers and keep my phone number I am strongly considering changing to another service. My advise: Before you get a Sprint Phone........ DON'T Posted on 10/04/2008 | Report Spam or Abuse RE: Problems With Sprint Cell Phone Service By Donna (Guest Post) I have been a customer since 1998. In March 2007, I renewed my contract for 5 phones, added unlimited text messaging, etc. We had problems with 2 of the phones which were the same. It's been 1 1/2 years and I still get billed for the phones even though it was fixed 7 times already. My unlimited text messaging gets turned off and I am charged per text. The problems never stop. I spent 3 1/2 hours on the phone today. I am embarrassed to tell you how many hours I have spent in the last 10 months. I will switch to verizon most likely. I am overcharged and things need to change. I will not renew my contract in March 2009. However, Sprint has already changed my renewal date. Fortunately, I just got it corrected today. However, in a month or two...it will be extended again. I am amazed how Sprint gets away with its scam. Webster's Dictionary/Theasurus... add Sprint now is a synoyon for Scam. Posted on 08/20/2008 | Report Spam or Abuse RE: Problems With Sprint Cell Phone Service By Disgusted (Guest Post) Every time I call Sprint I get a different answer on my bill. My bill has been screwed up for the past 3 or 4 months, starting with them calling us and wanting to give us a free phone and 300 more minutes for the same price. Why we thought that would be true is beyond me! Ever since then, my bill has been totally screwed up. I think they did it on purpose so the bill would be screwed up so they could over charge me. I'm so disgusted with them I am going to report a claim with the Attorney General's office. Posted on 05/02/2008 | Report Spam or Abuse RE: Problems With Sprint Cell Phone Service By (Guest Post) Sprint is a bunch of crap. Sprint took two credits for payments in one month and my bank reversed one payment. They are stating they cannot find either payment. They have made me call my bank (with them on the line) and send in my bank statement to no avail. They do not want to give me credit. They actually this this is all I have to do is call SPRINT. I guess they really need that $100.00. Now I have to pay my bank $12.00 for a letter stating the same information that has already been given. This is after 7 years of loyal service. SPRINT SUCKS! Posted on 02/21/2008 | Report Spam or Abuse RE: Problems With Sprint Cell Phone Service By katherine (Guest Post) I was a customer with sprint for maybe 5 years love their serrvice and evrything, until I renewed my contract last year. Since my son wanted a phone and my daughter was starting middle school I decided to get 2 other phones. The one I got for my son he was not getting services where he wanted to so I called sprint and tell what the problem was since I did not have the phone for a month she told me to sent the phone back, she would waive the charge for the contract, and she would send an envelop so I could send it back with fedex. I did exactly what she ask. When my bill arrived there was charges for the phone. I call them they said it will be taken care of it still did not. They turn my service off, I just renew my contract haven't used my phone for a month and it was turned off. I call them I said I work at dangerous places and I I need a phone in the case of emergeny because they just broke in this place. they said if I have $30.00 I payed the $30.00 they turn it on for the night , the next day it was off. and that is the service I have with Sprint, Now they are calling my work place harrassing me fo almost2 thousand dollars of which I don't have. People out there if You want abad credit go with sprint . They are the worst phone company that only rips you off instead of trying to help you.Please do not use sprint they tied you up with there contract and all those things of 10% it does not work. Posted on 02/14/2008 | Report Spam or Abuse RE: Problems With Sprint Cell Phone Service By peggy (Guest Post) I turned in an unused phone for "recycling", but the phone was taken and used up $600 in charges, now Sprint refuses to refund any money as it was taken automatically from my bank account and I can't get it back! Posted on 12/27/2007 | Report Spam or Abuse RE: Problems With Sprint Cell Phone Service By Vicka (80) Profile Contact Please contact the attorney general in your state of residence and file an official complaint. Also contact the closest FCC (Federal Communication Commission). There will probably be an 800 or other toll-free number. You may also be able to get on-line to get and send forms. Posted on 12/06/2007 | Report Spam or Abuse RE: Problems With Sprint Cell Phone Service By Jennifer (Guest Post) I called into Sprint a couple of months ago to reset my daughters phone. The Tech dept deleted some of my features on my phone and my bill was over $2,000! After calling to fix this mistake they issued me a credit and said I had a zero balance. I questioned this and they insisted that I did not owe money. I have had over billing issues for the last 3 months and have been credited each month. This month, AGAIN, my bill is $700. Now they are saying that they over credited me the last few months and I owe them the money for their mistake. Every month I am on the phone with them for hours trying to fix these mistakes. They are extremely rude and half the time cannot explain how or where the mistake was made. I do not feel that I should be penalized for their mistakes! Does anyone have any suggestions? Posted on 12/06/2007 | Report Spam or Abuse RE: Problems With Sprint Cell Phone Service By jermy (Guest Post) Oh Yes Big time Sprint cellular service is very bad. Especially their billing dept. I am getting phone nos on my bill that I never called. I am being over billed for months and I am trying to fight back. Sprint is getting worse everyday. They have been over billing our minutes used. Converting min from off peak to peak, a lot of wrong practice, I believe is going on Posted on 12/05/2007 | Report Spam or Abuse RE: Problems With Sprint Cell Phone Service By Tiffany (Guest Post) Sprint sucks, unfortunately there is no other way to put it. I ordered a Sprint cell phone online, and the screwed up the setup where I could not receive calls on the phone. I literally waited for hours on the phone with them due to long hold times and they were never able to fix it. As a matter of fact, I'm on the phone with them now trying to cancel my service and get my refund and I've bee transfered two or three times now, and have been on the phone with them for over an hour. Do NOT use Sprint. Verizon is so much more reliable. Posted on 08/09/2007 | Report Spam or Abuse RE: Problems With Sprint Cell Phone Service By TexasAnnie1955 (3) Profile Contact People having problems with sprint check out this link. they have a lot of great info and ways to get out of contracts with them. http://consumerist.com/search/Sprint/ This one was just posted there today: Sprint announced Monday it was canceling the accounts of around 1,000 people who called customer service too much. Posted on 07/11/2007 | Report Spam or Abuse RE: Problems With Sprint Cell Phone Service By yankgirl (Guest Post) i am still fighting Sprint over my bill and it is over 2 years now. They now say it is over 300 again and i have not even had their service for about 2 1/2 yrs.they were shutting me off every week claiming i needed to pay 100. This went on for about 3 weeks when I fianlly called. 2 different agents couldn't explain why and sent me to their dispute division as well. I am still going on with this. Here in Florida, we have a company called MetroPCS which has no contract and no hidden fees. I pay a flat rate of 64.37 for unlimited long distance,text messaging,voice mail, camera phone,3-way calling and there are no limited hours. This fee is a 24/7 fee. You just pay monthly, it is awesome. Dianne Posted on 07/06/2007 | Report Spam or Abuse RE: Problems With Sprint Cell Phone Service By Christie (Guest Post) Hi again, Tony, i'm so sorry to hear your mess and the small restitution... THe contravct they say, but they break their own policies and contracts with you... Hmmm.... Daiquiri, Retention Dept is what you are told to tell the customer, i did call and talk to that dept which said they can't do anything and referred me to the Collections Dept for help in correcting the mess... Fact: The rep for the FCC said they will legally cancel the contract with no fees to zero when i send them all the proof... Posted on 07/01/2007 | Report Spam or Abuse RE: Problems With Sprint Cell Phone Service By Louise (Guest Post) Tony we signed up for sprint about 5 years ago an kept them for about 6 months and had soooo much trouble with our bill until it nearly drove me nutts,from the first month of service,we were charged for Long Distance calls we didn't make[didn't even know the people] then we started getting bills for 2 phones,caller I.D[it's not obtainable in our area yet ] and after cancelling the service,6 MONTHS later we were still getting bills from the first month of service. I called and raised H-LL with them and they told me they were allowed to hold a bill for up to 1 year.. I paid that bill and dared them to send me another bill that was 6 months old. I reported them to the consumer advocate and they interceded on my behalf,I got back $69.00 they had over charged me for.but they still had over $100.00 I didn't make on Long Distance calls.. I would never use that company again..I have Verizon now and so far after a 5 year period,I've had no trouble from them,except to try and get in touch with them !!!!! takes 2 to 3 days to get thru sometime.I wish all these companies would take their "punch 2 --punch 3--punch 1" up the ying yang and go back to people,even if they are Rude sometime. Posted on 06/30/2007 | Report Spam or Abuse RE: Problems With Sprint Cell Phone Service By daiquiri (Guest Post) There is a customer retention department that can fix all your problems. They have the power to do so. You need to call customer service and keep going asking for supervisors till you get to customer retention. I sell the service but only have business numbers that I cannot share Posted on 06/30/2007 | Report Spam or Abuse RE: Problems With Sprint Cell Phone Service By cookwie (1260) Profile Contact Call your local tv stations and see if they'd like to do this on the air! Also, local newspaper. Write a letter to the CEO of Sprint. Posted on 06/29/2007 | Report Spam or Abuse RE: Problems With Sprint Cell Phone Service By F (Guest Post) I regretted signing up with Sprint several times. Twice already they started charging us for services we never ordered. When we reported them to the TX Public Utility Commission, they lied claiming I ordered the services in a call. I challenged them to produce a recording of the call, which they never did-but they did cancel the services and return the money. Then they started charging us for extra minutes when we were well below out monthly minute quota. After a phone call they claimed it was just a mistake and promised to credit us for the overcharges (we'll see next month). Don't waste time on the phone. Sprint has an e-mail page. Email them with the details, and keep a copy of your e-mail. Tell them that unless problems are solved within a certain deadline you will report them to your state's AG or PUC. If they don't do anything, just report them and forward them a copy of the report. Worked for me. Unless you have the time and resources to drag them to court, there is very little else you can do. Good luck. And don't feel bad for signing up with Sprint-I had terrible experiences with Verizon as well, and as far as I know they are all pretty bad. Posted on 06/29/2007 | Report Spam or Abuse RE: Problems With Sprint Cell Phone Service By Andjerm (53) Profile Contact Why did you have to put down a deposit on these phones? The only time I have heard of having to put deposits on phones was due to poor credit. If this is the case, perhaps that is why they are giving you such a hard time so that can keep your deposit. I have had Sprint for over 8 years and have always gotten problems resolved and EXTRA credit $$ on my bills when I called in with a problem(mistake on my bill). It is a pain though! Most recently, I have had to call several times to get my son's new phone set up correct. I spend FOREVER on hold only to have to DO It again the following month because it DOESN'T get fixed. This has been a recent thing. HOWEVER, do note that I have friends with other carriers and they say the same problems exist with their providers. I suppose these companies know we need the service and there isn't enough compettion around to actually keep them that competive in "customer service"area. Good luck. Posted on 06/29/2007 | Report Spam or Abuse RE: Problems With Sprint Cell Phone Service By Grandma Margie (176) Contact I would go to your state web site and look for your state's attorney general address. Another would be something called Public Service Commission or a similar name.........the state group that oversees public services like electricity, telephones etc. Talk to someone there if you can, or write or e-mail your complaint, and ask WHO do you need to contact to get this problem resolved. I've found that companies and individual "problem" businessmen get nervous and anxious when you start talking about contacting the attorney general's office when they are giving you the runaround! Good Luck! Posted on 06/28/2007 | Report Spam or Abuse RE: Problems With Sprint Cell Phone Service By SnowyFilly (14) Profile Contact Update: Sprint's Collections Dept tries to correct problems for you... # 888-788-5001 ask for collections department... Our account was sold to a collection company... That collection company referred me back to Sprint's Dispute Division and agreed it should have been handled in house and sent to collections... They also said they get alot of complaints on Sprint... I called Sprint, there is no Dispute Division only the Collections Department... A supervisor looked at our account and saw the mistakes Sprint made... She put me on extended hold for the Collections Dept... Phone disconnected after minutes on hold... Today this was, just a few minutes ago... Posted on 06/28/2007 | Report Spam or Abuse

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