Does anyone know any attorney out there that handles Sprint overbilling?
By Kay from Louisville, KY
Have you filed a formal complaint with Sprint? and the Better Business Bureau? Always complain in writing. I had a 10 month nightmare with AT&T long distance charges. Also Google "civil lawsuits" and see if there's one filed against them.
By Nan Corpe11/06/2010
Report them to the Public Service Commission.
I have to call them almost every month. After waiting a while I finally get someone who takes the charge off my bill. I think they do it on purpose but if you complain they won't charge you for it. If you get no help call or write your state attorney general. Often you can go to their website and complain on line. They will follow up believe me. Sprint needs to straighten up.
Thrifty Fun has been around so long that many of our pages have been reset several times. Archives are older versions of the page and the feedback that was provided then.
We signed up for 2 cell phones and agreed to our plan. Sprint messed the plan up so badly and compounded it for months after. I kept calling to get it all corrected to no avail. Sprint even broke their own guarantee as noted on their contract summary sheet. They changed the contract date within 2 months time. I have yet to get satisfaction from Sprint.
Sprint even charged both phones for the family plan and the $200 unlimited plan at the same time. Realize we canceled the $200 unlimited plan to go with the family plan when we added a second phone - Cost $149.99 plus $10 and fees and taxes. That was all the bill should have been monthly.
Our 1st bill after the change was like $800. We paid the $125 deposit in cash and had a 0 balance.
A collection agency's rep for Sprint told me to file a complaint with Sprint's Dispute Division. She instructed me to send them everything (copies) I had to support my case. That division was the only place to get the problem resolved.
Has anyone else had problems with Sprint or resolved such problems?
Christie from NJ
Sprint's Collections Dept tries to correct problems for you:
# 888-788-5001 ask for collections department.
Our account was sold to a collection company. That collection company referred me back to Sprint's Dispute Division and agreed it should have been handled in house and sent to collections. They also said they get a lot of complaints on Sprint.
I called Sprint, there is no Dispute Division only the Collections Department. A supervisor looked at our account and saw the mistakes Sprint made. She put me on extended hold for the Collections Dept., the phone disconnected after minutes on hold. Today this was, just a few minutes ago. (06/28/2007)
Don't waste time on the phone. Sprint has an e-mail page. Email them with the details, and keep a copy of your e-mail. Tell them that unless problems are solved within a certain deadline you will report them to your state's AG or PUC. If they don't do anything, just report them and forward them a copy of the report. This worked for me. Unless you have the time and resources to drag them to court, there is very little else you can do. Good luck. And don't feel bad for signing up with Sprint; I had terrible experiences with Verizon as well, and as far as I know they are all pretty bad. (06/29/2007)
I called and raised H-LL with them and they told me they were allowed to hold a bill for up to 1 year. I paid that bill and dared them to send me another bill that was 6 months old. I reported them to the consumer advocate and they interceded on my behalf. I got back $69.00 they had over charged me for, but they still had over $100.00 on long distance calls I didn't make. I would never use that company again. I have Verizon now and so far after a 5 year period, I've had no trouble from them, except to try and get in touch with them! It takes 2 to 3 days to get through sometimes. I wish all these companies would take their "punch 2, punch 3, punch 1" up the ying yang and go back to people, even if they are rude sometimes. (06/30/2007)
Daiquiri, Retention Dept is what you are told to tell the customer, I did call and talk to that dept which said they can't do anything and referred me to the Collections Dept for help in correcting the mess.
Fact: The rep for the FCC said they will legally cancel the contract with no fees to zero when I send them all the proof. (07/01/2007)
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