By SaveBySolar from Stone Ridge, NY
Here are the recent answer to this question.
We also bought an LG bottom freezer refrigerator from Home Depot in October 2006 with extended warranty. A few months ago the control board with the light bulbs and digital read out overheated, melted down and almost caused a fire.
Luckily we were home at the time to unplug the unit and prevented a house fire!
We notified LG Service and was advised a technician would be contacted and sent out free of charge. This did not happen. After several more phone calls to LG and speaking with a Supervisor I was advised there would be a service call charge of $89.95, which I did not agree to. My complaint went no where. I was given the corperate address to write a complaint letter, which I will do so along with photo's of the defective part.
After doing some research on this product I understand that there is a known problem with this fridge and that it may have been recalled. We never received notification of a recall.
LG was absolutely no help at all! They accused us of putting the wrong light bulbs in the fridge. (The bulbs are still the factory bulbs). They have been rude and will not accept responsibility for this issue.
I have not been able to find a record of the recall so far and LG will not comment on it. Home Depot will not assist with this issue as well.
We will continue to try and resolve this, but it has been very frustrating. What has happened to customer service and a company that stands behind its products.
I purchased a LG frig, stove, microwave, dishwasher along with a washer and dryer. We have not been satisfied with any LG products.
We will never buy any other LG appliance again or an appliance from Home Depot!
We bought an LG Fridge LRFC22750 model back in 2006 from the Brick. Came home tonight and smelled burning plastic from the fridge. Could not figure it out until I noticed the plastic cover for the light bulb was really hot. Then we noticed the burning sockets and housing.
Quickly contacted LG 1-800 number. He wanted us to turn off the circuit breaker and unplug the fridge. Then he wanted us to remove the lightbulbs. The problem was the plastic cover was really difficult to remove. We managed somehow and use towels to hold on to the lightbulbs.
Did not need to turn off the circuit nor the fridge...just held the buttons down on the fridge side door at the top corner so it would make the bulbs on off mode while we unscrewed the lightbulbs. The housing /sockets were scorched! The bulbs were so hot...almost burned our hands! I am so scared...what if the fridge caught on fire when we were out?
Moved most of the food immediately out of the fridge as am afraid of anything toxic seeping into the food and now waiting to hear back from them as the nearest service repair place is not opened on the weekends. I am so shocked at this even happened!
By Debra Alloway M.01/17/2013
I am not having the same experience. My compressor died. My fridge is 3 years old. The compressor is under warranty for 7 years. They don't have the part any more. They offered me $900 for a $2000 refridgerator. Ridiculous. I am fighting them on it, but they are pushing me off.
By Laurie Marks01/02/2013
Wow! Seems like a lot of us have had problems with our LG bottom Freezer Refrigerators! Well I am hoping that my problem will be resolved better since these posts back in 2009 and 2011 were entered. So far - LG has been responsive and very polite and helpful on the phone. When I told them my problem, they said it was a "known issue" and would send someone out within 48 hours to resolve the issue. They gave me a set date and time for the repair and have also given me the tech's name and cell number to call him if he does not show up at the appointed time. Hopefully things will continue to go smoothly and this will just be chalked up to a bad design of an otherwise good refrigerator. here is my story:
Our problem started a few months ago when the plastic ledge that holds the vegetable bin cracked on one side. The bin (which was fairly full) fell onto the glass and the glass cracked. We called a local appliance repair company, they came out ordered the parts and replaced the broken pieces. We figured that was reasonable wear and tear for a fridge that was over 5 years old (purchased in early 2007 - the first problem was mid-2012).
So, about two months later (September, 2012?) the clip on the right door breaks off and now the door does not shut completely unless you "double" shut it. I came home one day and the door to the fridge was slightly ajar (1/4 inch or so) and all the food was room temperature. Freezer was still cold though, so I figured one of my teenagers had not followed my instructions to remember to "double shut" the door until we could get around to fixing it. A day or two later, the same thing happened, only this time, I noticed a "burned" smell. I could see no problem but called a repair service out to make sure we did not have some kind of electrical short in the thing. The next day, before the repairman even came out, I opened the fridge and the plastic light housing clattered to the floor! The burned smell was very strong and the thing had clearly melted! I tried to remove the light bulbs with my fingers but they were just too hot and I had to use my silicone oven mitts to get them out. Without the bulbs in, and reminding my family to double check to make sure the door was fully closed, the fridge seemed to operate fine and kept the food cold. Since the problem no longer seemed urgent and I had just started a new job, I figured the repair could wait until I felt I could take a day off to wait for the repairman and deal with it. Of course, my husband has complained a lot about feeling like Helen Keller every time he opens the thing and has to poke around "in the dark", but otherwise, the fridge was working well enough that it was not so urgent. Life was very hectic for a few months and I did not actually get around to finally calling for the repair people until just last week (end of December 2012).
So, now it is January 2, 2013 and my same regular appliance repair company came out today to try to diagnose the problem. Apparently, the broken door latch is part of the entire larger door mechanism and is a very large and expensive parts and installation expense. Plus, the light kit replacement for both the melted plastic and the metal frame itself is also very expensive. As an added concern, there is no way to be sure the new light kit would fit properly if we did pay for new parts because the liner of the fridge is also partly melted from the lights staying on even when the door is closed. The whole thing was going to cost over $600.00 just for the parts! I then went online to see if there were any other people with similar issues and I came across this posting. I was understandably concerned and preparing for the worst when I called LG's customer service line.
Well, color me surprised, because the LG customer service people couldn't have been nicer! They said they knew about the problems with my model (LFD22860ST) and they would send someone out to assess and repair the problems at no charge to me. They also told me that if their tech could not resolve all the issues, they would provide me with a voucher to purchase a new refrigerator of my choosing at the vendor where I purchased the faulty fridge. I could not ask for better service than that! So, maybe they have changed their customer service concept or training since these posts from 2007-2011 or maybe I just got lucky with a good customer service rep on a good day, but I thought I should post the good with the bad and tell people that at least one person at LG seems to be helpful and friendly and willing to solve my problem.
I guess I will keep you posted if things don't go so well from here. Happy New Year!
My LG Bottom-Freezer Refrigerator sucks. The seals on the doors bang into each other when opening and closing causing one seal to come out and let air in if not closed a certain way. Never again LG.
Have a 2 yr old LFC23760SW French doors never close...came home from vacation to find it totally dead. Threw everything out. Called LG Service... rep said the three local authorized repair guys wouldn't come out. The closest being 5 miles away. And I live in a major metropolitan suburb 15 minutes from the White House. I was persistent and had his supervisor insist that the local repair company service my unit. I was told that Betty's Home Appliance would call me that day to set up an appointment. They never called. Did some internet searches to find there is a fuse on the circuit board (rear of unit) that has gone bad for others in the past. For a trip to Home Depot and a $1.50 fuse had it running in under 5 minutes.
Light Cover, frame around the control panel are all melted. Also liner is melted so I cannot install new frame. Have replaced bottom shelf 3 times at own expense. Ice makes will not turn off when full, causing ice to go everywhere. Model LFC25760ST is a very bad product and a possible safety hazard.
FIRE HAZARD. This LG refrigerator has been an expensive "boat anchor"! LFX25960 purchased in 2006. Light bulbs in refrigerator would not turn off, melted plastic housing, light bulb sockets burnt, all food hot or melted. The ice maker has never worked right, the doors will only close if you push them shut, and the paint is coming off the handles. Filed a complaint with consumeraffairs.com
By Lisa 02/04/2011
My LG Bottom Freezer Model number is LBC22518WW
LG=Lots of Garbage
Today is 2/4/11 finally got them to authorize a pro rated refund for my 3 year old fridge that crapped out when it was just shy of 3 years old.
On Christmas Eve 2010 all my food went bad in the fridge/freezer.
They have been jerking me around ever since. LG customer service is AWFUL. I swear they keep you on hold waiting for a supervisor in hopes that you will give up and hang up. 15 minutes or more!!! Then they say they will call you with resolution but they don't. You have to keep pursuing. The "Authorized" service repair people for this sealed compressor unit problem are just as bad. No one cares that I have been with out a refrigerator freezer for 6 weeks.
The model has been discontinued. (wonder why ha!) I can not have a replacement (don't want a LG appliance anymore anyway) because the fridge has a 1 year warranty only. Even thought the compressor unit is warrantied for 7 years- its for parts only so a pro rated refund is all they can offer.
Even the Corporate Office would not help me.
Forget my lost food, all the time I spent pursuing this, aggravation, etc.
There is a consumer alert website I had found that had 60 pages with 5 entries each on their bottom freezer products.
I will tell everyone who will listen to me not to buy an LG product.
I have a range that has a problem too. It operates but for some reason the floor of the oven had deep gouge marks. I never put anything on the bottom of my oven. Again it's out of warranty (it was also shy of 3 years old when I complained) it's just my tough luck. I told them 3 years is not a life span for a major appliance but they don't give 2 figs.
What is with these company's.
We bought our LG side-by-side, model #LRFC22750SW, March 15, 2006 and within one month started having problems.
- 1. Door latch clips broke and they said the whole door needed to be replaced.
- 2. Freezer froze up completely in behind the molded plastic and bogged out the motor.
- 3. Main computer board for the fridge needed to be replaced.
- 4. Door latch clips break.
- 5. Light cover melts.
- 6. Door latch clips break.
- 7. Door latch clips break.
- 8 (This morning) Woke up and went to get my kids breakfast ready and noticed that one light wasnt on in the fridge. Took a closer look and saw that the whole main control panel that is suppose to be mounted to the inside top of the fridge is hanging down and the insides of the control panel is melted all over.
That's eight services in 4 1/2 years.
I called LG Corporate a month ago when the last door latch clips broke. They asked why I had a problem with the fridge because I had the extended warranty. (after the fridge crapped out the first month, it was a no brainer) I told them that I felt hijacked on having to buy the extended warranty and that I knew if I didn't buy it then I would end up having to pay for the up and coming repairs out of my own pocket. I told them that this fridge was a lemon and to please just give me a discount on a new fridge. They told me that before they can do that you must have 3 catastrophic failures in one year. Does allowing someones home and possibly family burn to the ground constitute a catastrophic failure. From the looks of things these problems have been happening for years now, what does it take for a company to deal with such a disappointing product.
If anyone from LG is lurking around this forum. Shame on you!
If anyone has any information on a class action lawsuit against these shameless twits please post some information.
Thanks for letting me vent.
There is a class action lawsuit against LG for this refrigerator.
By Jan Byrne10/20/2010
This fridge is a piece of crap! Door hinge broke, water won't stop leaking in freezer & light covers melted! Plastic drawers broken. Government needs to shut this company down! Don't buy from this South Korean company. It's expensive garbage! LG is garbage!
By Debbie Forsyth10/13/2010
I have had my LG bottom freezer & fridge with French doors for 6 years now and have not had a problem at all. I got mine in 2004. It sounds as if some later models were poorly made. In general, I would recommend LG, I love mine.
I give it a thumbs up though.
We have a single door LG bottom freezer (about 2 years old) and I have replaced the plastic shelves (doors and crispers) 3 times now due to cracking. So far I have been able to convince LG to replace the door and crisper shelves free of charge. This will be the 3rd time and I think they will not agree to support the no charge replacement. I will never buy another product from LG, very disappointed with their product quality. Think I will go back to good old GE.
Shortly after purchasing of LG refrigerator we received a letter from LG. They stated the Energy Star rating was incorrect. They would send us a check to make up the energy difference. We have only had our refrigerator for 2 years and have had to replace the shelf sliders. The refrigerator unit does not keep thing cool except for the bins at the bottom which freezes everything. The milk never gets cold. The freezer itself doesn't keep things frozen, especially ice cream. It stays more like soft serve. And finally our kitchen does not need a heater. The LG refrigerator puts off enough heat for the room, It is more like a fireplace. The doors don't shut, unless you push them shut. And the water dispenser is not tall enough for a glass. You need to angle the glass and push the dispenser with your hand. Also, the water comes out very slow. I thought I reviewed refrigerators before we purchased this one. I have heard of fires from lights not shutting off. I can I tell if the lights are shutting off. The room temp always states 80's.?
Just 4 years young lg bottom freezer, ser# lfx25960sb started melting when lights would not respond to door switch. Melted light assembly and part of the encasement. Fire hazard? Noticed the room temp kept going up even with central air on hit 81 degrees. Knew something wrong. Also poor ice producer. Anyone complain to authorities?
Worked fine for 2.5 years. Now there are puddles on the kitchen floor. I was told by a repairman that "such a young fridge should not have that problem so soon and it will keep coming back!:(" Would not purchase a LG product again. Would love to hear from the positive review people now, because I was very happy for 2.5 years with it, until now! They are time bombs!
I purchased LG bottom freezer Model LFC20760SB on 8/19/09. Week of 12/20/09 both support brackets for bottom shelf that holds the vegetable/fruit bins cracked and pieces are breaking off! 4 months old! Never heard of such a thing in my 65+ years! And - I live alone so refrig is not "abused". Should have paid attention to postings re this problem before I bought. Fortunately I bought a 2 year extended warranty!
We have an LG for Sears (Kenmore) purchased July 2007. 2 days after we had the fridge we noticed that it was leaking. Water had gone down to basement and ruined our hardwoods in kitchen. Water pump failed. We received a new fridge 5 days later after considerable time spent on phone with LG and Sears. 10K in damage to hardwoods and water damage to basement led insurance company to go after LG.
Then this weekend (December 27th) our refrigerator light overheated and melted casing, melted all plastic containers near light, and melted butter and spoiled food around light casing. Casing was shockingly hot. Flames came out of casing when we tried to remove it. Huge fire hazard. Finally had to rip the entire light system out and throw it in the snow....it was so hot. And of course Sears/Kenmore could care less about the issue. We have a technician scheduled to come by this week but all of it will be out of our pocket. There is tons of stuff on the web about this problem, but no recalls. There should be a class action suit. We could have had a house fire.
Lg bottom-freezer refrigerator is NO Good! Stopped cooling at about 8 months; LG warranty people said I should reduce amount of food in frige and make sure air vents not blocked. This helped for a while; then at 12 months, complete cooling failure in the refrigerator section. Glad I bought extended warranty! Repair man said cooling fan in freezer had failed; NO PARTS available in Las Vegas! Have to wait two weeks for new parts, then call repairman again, meantime; he taped the vent open from freezer, we have to watch temp. to make sure entire fridge does not freeze until he gets here again in two weeks! Design problems with LG junk! Do not buy an LG---I will be the first to sign up for a class action against LG--stores should post repair records and the fact that parts are not available in Las Vegas! All this in less than a year's usage! Ray
By Sandra Green11/18/2009
Beware! We have had the same problems: light overheating; control panel replaced, etc. The problems continue, and the unit is broken again! The units manufactured in 2006 , including the upper end model LCF 25760 are known to be defective. Other years are also involved. LG will not stand behind their products.
By Cheryl M10/26/2009
I own an LG model LRFC2275 refrigerator (it's less than 4 years old) and had problems with the plastic bulb cover melting within the first year. LG was entirely unhelpful and I had to pay and reinstall the whole thing. Last week the condenser motor went and it cost me over $500 to repair. Again, LG offered nothing but a sarcastic comment.
I would never recommend any LG product to anyone based on their awful customer service, and I only wish I'd read all the comments posted here before buying this expensive piece of garbage in the first place.
By the way, LG is a South Korean product and LG stands for "Lucky Goldstar" - such a crappy name to match their crappy products, they can only market it by the initials.
By Cheryl M10/26/2009
With all these complaints, I'd like to know how we can institute a class-action lawsuit against LG? Any suggestions?
We bought the LRFC22750SW in June 2007. Plastic parts began breaking off almost immediately. The freezer seemed to be getting too cold. Closer inspection found that the thermostat sensor that is supposed to reside in the grill that hangs down from the freezer ceiling was actually wedged up in the Styrofoam insulation.
The fan was freezing over whenever we turned on the ice maker and at one point caused the entire refrigeration unit to turn off and spoil all our food. Most recently, we had the problem with the lights remaining on in the refrigerator control unit, causing it to melt away from the screws securing it. We found the whole unit danging by the wires when we got home from work.
Food spoiled and warm to the touch. Fortunately it was in this state for only a few hours. Had we gone away for a long weekend, we probably would have had a house fire. Found something else out that is most telling: LG stands for Lucky Goldstar, that same manufacturer who used to make cheap TVs and VCRs. I guess they thought a name change would make a Hundai a Honda. Not the case...
We have had ours for almost 2 years. Almost every problem that was listed below, we have had happen. Ice maker only works on occasion. The defrost stopped working a week after the warranty ended. The doors do not close and are left open all the time. The plastic drawers on the inside have broken. The seal on doors are shredded. Love the design, hate the quality. We got an LG dishwasher at the same time and it broke 4 times the 1st year.
By Gregory H. Shipman10/09/2009
Bad product. Do NOT buy LG refrigerators. We have had ours 4 years, and the ice maker has never worked properly.
More problematic is the build-up of ice and frost in the freezer for the past year. My wife defrosts the freezer every month or so and a 1/2" of ice builds up in the bottom in a week. The temperature is set at -1, but my infrared digital thermometer reads 25 degrees in the freezer. The refrigerator is set to 38 degrees but is actually 46 degrees.
I have read here that repairs are up to $950 and may not cure the problem for long. I have totally disconnected the unit and will give it one last try tomorrow when I power it back on. If it does not work, in the trash it will go after only 4 years. $ ouch!
I purchased an LGLBC22518WW for a vacation property and it lasted a total of a week per year until the third year when it no longer works what so ever.
The Lg Refrigerator Model #LRFC22750SW that I purchased 2.5 years ago for $996 is the biggest hunk of junk ever. I have had nothing but trouble with it. It is falling apart. I first starting having trouble 1 month after the warranty expired. When I called LG explaining the fact that my refrigerator was making a strange noise then the fridge stopped working but the freezer was ok, the customer service rep. told me the unplug it for several hours so it could defrost that the fan had frozen up, that worked, so every month we had to unplug the fridge to get it to work. After several months that had stoped working and I had to call a service man.
I couldn't close the freezer, needed a new control panel, and a few other items. After several calls and pleading LG covered the parts. Now a year later its the control panel again, as well as the defrost package and the tabs for the doors have broken off. Only $918 to fix it! LG customer service will not help us at all. LG knows they have a poor product and that many people have had the same trouble as I but they refuse to stand behind their product. I will never buy an LG poroduct again. Life is not good with an LG refrigerator.
By Lori Martin08/27/2009
We have just had the lights melt the panel from the top of our fridge (3 door bottom freezer). A sensor to keep the bulbs from overheating is not really the answer for this, since the lights do not turn off when the fridge doors are shut. Upon contacting LG, they said they would have a local service person contact us and 3 days later, we are yet to receive a call. I suppose they do not consider melting plastic and hanging wires a fire hazard. :-( or perhaps they just do not care.
Update: I just spoke with LG again and the first rep did not send the authorization through to the local repair company. This time I was given the name of the company to call and after speaking with them, they are quite aware of the problem and said it is an "unofficial" recall.
By J kamman08/22/2009
LG? Maybe they should change the name to NG, for No Good. Got the Sears-branded model a couple of years ago and the thing seems very poorly designed and built not to last. We find pools of condensation under the meat tray and have never figured out where the defrost water is supposed to go, considering that there's no drain nor pump.
Pieces have broken off both vegetable bins, leaving one without a "stop" when you pull it out, and the other with no "catch" for the tip-out window at the front of the bin. The window itself tends to pop out with minimal pressure, such as the amount required to simply open it.
Early on, a closure bracket for one of the doors broke off. Can the 3-inch arm be replaced? Nope. The repair requires replacing the entire inside walls of the cabinet.
You might think we're a family of 16 wild and wooly refrigerator abusers, but I assure you we're just three people who take good care of everything. (Our old fridge, moved to the garage, continues working perfectly and without breakage of plastic parts.)
By Emily Pierce07/02/2009
If you have kids, the freezers on the bottom are easy for them to open. This can create a real mess and drive up your energy bill.
I have an LG lower freezer model that is huge and I love the freezer on bottom. However the defrost control on the main board went bad and it cost $450 to fix. LG wouldn't do anything about it. This was a 950 dollar fridge and it is only two and a half years old. I expect a fridge to last at least ten years. I would buy a freezer on bottom model again, but never from LG. EVER!
By Cindy G 06/20/2009
I like the double doors and the adjustable shelves,lots of space inside the fridge. it is a plus that the fridge is at eye level.
Downsides; double doors don't "just close" you have to manually close them, but there is a bell that alerts you to close the door if it is left open. Freezer is big but does tend to be disorganized quickly. Ice maker has an automatic shut off that does not work properly due to design. Ice maker has to be manually shut off.
overall. We do like the fridge
Here are questions related to LG Bottom-Freezer Refrigerator Reviews.
Can anyone offer any insight to this machine? It looks good on the showroom floor and the price is right.
By Mike M.
By Debby 07/07/2011
I have the bottom freezer LG refrigerator. I don't really care for it, though. I can't tell what I have in the freezer because it's all stacked on top of each other. I much prefer the upright type freezer because you can see at a glance what is in there. The top of the refrigerator is nice except all the produce freezes in the bins. The water and ice dispenser is not made well at all. You cannot get water or ice by just pushing with your glass. You have to push it with your hand.
If I had it to do over, I would not buy this refrigerator again. I do not like it.
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How good is LG's Bottom-Freezer Refrigerator?
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