It must have gotten bent during the shipping process. I have one and I love it. I'd suggest to take it back to the store and tell them what's wrong. Ask if you can have another one that's not broken.
I had one of these a while ago. I unboxed it, set it on the counter and turned it on. It went back to the store about an hour later.
It got so hot it was actually uncomfortable to be within three feet of it. As I told the clerk, "I KNOW it's an oven but the heat is supposed to be in it, not around it like a space heater."
Take it back. I got a EuroPro and am MOSTLY happy.
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