After installing new floors my pocket doors do not close. Neither do the other interior doors. The original installer will not send anyone to correct this mess. Please help.
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Contact the installer and tell him you are going to file a complaint with the Better Business Bureau and will sue him in small claims court. He will be singing a different tune.
I don't understand why they would not send anyone to correct their mistake. Ask to speak to upper management.
ThriftyFun responders try to answer questions but we do not always know the complete facts so you can always return and ask for more help or give more facts about your problem.
First off - all states are different when it comes to handling this type of complaint so check everything through your state.
Second - are you a senior? Low income? Disabled? Do you own your home? Have young children living in the house? Medicaid or food stamps? Any and all of these things matter.
Is this a licensed and bonded contractor? How long ago did the installer finish the job? How soon after the job was finished did you contact the installer? Was this part of another job or did you hire this installer yourself? Do you have a signed contract? Did you pay with a credit card? If you used a credit card, you may be able to get the card company to do an investigation but they may not help you with this as it is not a "product".
Another question: did the installer get a mechanics lien. You may not even know about this but it could happen.
You can file a complaint with the attorney generals office (state), in which case [the office] may enter the complaint into an informal dispute resolution process but this is a long process.
Truthfully, you may never make them correct their shoddy work but then again, if you persist you may win.
I am posting some links but most of them are just for reading to explain how difficult this task is.
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