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First off check out this post here from Thrifty Fun they have some great information on the post and some photos for you to go by. www.thriftyfun.com/
Thank you for the info. I have all books /manuals that came with, but no troubleshooting info in them. Unfortunately, I could not find an answer. (We did finally figure out how to remove top... but it all looked normal nothing standing out to cause problem) So, I have since dropped it off for service and repair by a professional.
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