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Moth Ball Smell on New Jacket

My daughter bought a jean jacket at Kohl's a couple of weeks ago. A few days later she removed the tags and went to put it on while noticing a strange smell like moth balls. So she figured she would wash it, but that didn't help so she washed it 3 more times, but still nothing. She remembered that putting something in the sun outside would do the trick, but it's been outside in rain and shine and it still stinks.

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What she really should have done is return it right away, but she didn't stick her nose in the jacket at the store and when she noticed at home after several washings it's too late. I went to her house and smelled it myself and it still smells like moth balls. What should she have done or what can still be done? Thanks. How in the world did this happen from a Kohl's store?

By Bonnie H

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July 21, 20130 found this helpful

I've had this happen a few times from J.Crew and from Hollister and Express and when it happened with Hollister and Express it was much stronger. The smell is formaldehyde. It gets on random pieces of clothing. It really doesn't come out. It's permanent. Both Express and Hollister refunded my money without the receipt, not sure how long ago it was now, but for future reference, take it back as soon as you notice. Tags or receipt are helpful, but not necessary if they ever want your business again.

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Anonymous
May 3, 20160 found this helpful

This happened to me I simply soaked the dress in cold water with vinegar and baking soda and it worked perfect and didn't damage the dress at all

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January 22, 20170 found this helpful

She should have put vinegar in the wash

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