Sorry guys but I'm with the folks who have had trouble shipping. I recently moved to Africa and my cousin was in the USA for a visit, so I decided to stock up on some makeup. He ordered for it to be mailed to New York for him to bring back to me.
When I lived in NY and ordered from E.L.F, I had no problem, so I figured this order would take no time either. Well 9 days after he placed the order, it's still under PROCESSING, not even SHIPPED! The whole "5-7 business days" thing is a joke.
To add insult to injury, I wrote asking if they could overnight it so it's there by Saturday when he leaves (today is Thursday) and that if they couldn't, to please mail my package to another friend who will be coming to Africa. You know what they did? CANCELED MY ORDER! UGH. And the items were on a 50% off deal, I'm not going to re-order everything at full price!If this doesn't get resolved, I highly doubt that I'll be ordering from them again in the future.
I love Elf products. the makeup is really pigmented and goes on wonderfully, but I do not at all recommend ordering from their online site. It took two weeks for my order to get to me and when I told them they sent me the wrong color they basically sent me an email back saying "pigments vary on different computer screens". Wow. After customer service like that, I can afford to pay a few extra dollars at cherryculture.com which is ahhh mazing. I will not purchase from eyeslipsface.com again.
I do not recommend shopping at eyeslipsface.com. I ordered $35 worth of stuff back in November, when 3 weeks passed and I still didn't have my order I emailed them to see where it was. They said it was lost in transit, which wasn't true because on my account page it listed the order as still processing. They sent out a new order, which didn't have everything I ordered in it. They charged me $35 for $23 worth of stuff! Luckily I ordered through Paypal and I now have a claim filed with them. I've also read many other stories like this on review sites but I didn't think it would happen to me. You're better off buying your makeup at Walmart or if you like ordering online Smashbox is great. A lot more money, but I've never had a problem and I get my stuff within a few days. The quality is much better also.
I've ordered a few times from ELF before, while the prices are extremely cheap, the size of the products are on the small side. With the studio compact, I noticed that the product ran out rather quickly, but the product did work nicely. However i was extremely disappointed with the studio primer, because of such little product was included, about a travel sample size. The eye shimmer eyeliners worked nicely, I really liked how an eyeliner sharpener was included on the cap of the eyeliner, very convenient. Once you buy from ELF online though, be prepared to be swarmed with e-mails from them.
I generally stick to some tried and true cosmetic companies, i.e., Revlon, Cover Girl, Neutragena because of my sensitive skin. I do use ELF's clear mascara. I like it because I don't have to worry about those dark blobs showing up on the skin around my eyes. It adds some definition to my lashes although of course not as much as black mascara would. It only cost $1.00 so I think it is an excellent buy.
I have ordered from ELF several times and have found that most of their products are very very good. I love their eye primer and eye transformer. Their Ruby Kiss lip glaze is now one of my favorites. It has to be reapplied every now and then but the color is great. I would say their regular elf line is a hit or miss, dependent on one's personal taste, but the studio line is awesome. I still don't know how they manage to sell their brushes at only $1 to $3 dollars! (for regular and studio line respectively)
I recently began ordering some of their items off ebay from Cleopatra's Closet Cosmetics ( http://stores.ebay.com/Cleopatras-Closet-Cosmetics ) because the shipping is cheaper and a lot faster.
Twice I've had to wait over two weeks for my order from ELF's site...for $7 standard shipping I find that a bit too long.
One thing I that is for sure though I dont think anyone should pass up the opportunity to at least try them out.
Do not order from them they sell your information to scammers do not answer these numbers do not give them your information
616-980-7365 231-732-2731 770-602-2704
They tell you they will give you a free gas card and what not they have your full name your address and the last 4 digits of your card!
I have just received my new Elf order! I ordered the studio cream eyeliner in black along with the shimmer palette some studio eye shadows also some brightening eye shadows and eyeliners, bronzers too! I love the cream eyeliner it is the best! The studio eye shadows are pretty good too!! the brightening eye shadows are ok, bronzers are pretty colors one is too dark but I could give it too my sister she is more olive than me, overall I am very satisfied with my third purchase, can't wait to try shimmer palette! Oh and I'm really oily!
I had heard good things about ELF but sadly I can't say if it's good or bad because I have been waiting for the order I placed for over two weeks when I was supposed to have three day shipping. I learned that target stores sell their products but not in my area. So I thought it would not be a problem to just order online. I ordered several items and I had a coupon for 50% off their mineral products and an upgrade to 3-day shipping. I got the 50% off but not the three day shipping. When I emailed their customer service department they told me that I had not selected it. Turns out that I didn't need to because it was a part of the coupon promotion. Still I had to fight with them in order to get it resolved and get the money back that I paid for slow shipping. And here I am on day 15 after I placed my order and still haven't recieved it. I will not be ordering from them in the future whether I get the items I ordered, like them or not.
I love elf, more than expensive brands I've bought. Minus, too faced. I've bought from elf three times, and I see myself being a loyal customer now. The eyeshadows can be powder like, but I've found a great eye primer (elf's is great!) or water can go a long way. My favorite eyeshadows are "butter pecan" and "olive". Not to mention I love "sage" and "golden glow" in the eyeshadow refills (lovely with my fair skin and red hair!).
Since using elf (my mascara is the only non elf product in my purse) I've found that my skin has cleared up. The studio line, is fabulous. I love the blush & bronzer compact, I actually just bought my second one. The "clarifying powder" is a+ and the "complexion perfection" is my partner in crime. The "high definition powder" can work as a great primer or on top of course.
The one dollar blushes again, do get messy, but I can careless. They are pigmented so nicely! The cover stick is thick, and I have found nice coverage out of it. A little, can go a long way with elf. Will you have to re-apply? Possibly. But to be fair, I've had to re-apply with much more expensive brands too. I figure while I type this out, I'll share all that I love from them. My favorite lipstick is from them, and it's the "cherry tart" from luscious liquid lipstick. My favorite 1 dollar blushes are "glow" and "shy." The "flushed" blush was too pink for my fair skin (it would look nice on tan or olive girls) and "berry merry" is precious from the studio line.
Some people complain about the product sizes, but I find them kind of handy. The clarifying powder easily slips into my jeans. And in general, it cuts down on the excess in my purse. And as someone stated prior, order something earlier if you need it in time for an event. Don't order a huge amount of things on your first purchase, try it out first through a friend or small purchase. And definitely read the reviews, they are quite helpful.
I think a lot of elf's products can give heavier coverage depending on how you apply it. (face primer, cover stick, mineral kit.) or so on. In general, I love elf for the savings, but also because of the no animal testing promise. Plus, they are constantly treating (I'm so excited for my third order to come with my free make-up kit) and saving women money. Again, if the regular elf line did nothing for you, try the studio and mineral! I've tried many things from those lines, and they are wonderful. The only things I haven't tried from elf yet, are the polishes, and bath & body. The regular brushes aren't too bad, and the studio brushes are super. Oh, and I haven't tried sugar kiss and some of the tools.
Look to youtube and makeupally if you want reviews as well. But keep in mind, something might work differently on you.
I have to say I absolutely love this product. I love their eyeshadows. The colors go on as vibrant as they say and last the whole day. I started to pay attention when my friend asked me at the end of the day why I put makeup on just to go to the dollar store. I laughed and told her I applied that in the morning. I think it is a nice bang for the buck and I have bought a ton of their makeup and brushes. Two thumbs up for me.
Mindy , I absolutely love elf cosmetics. A few days a go I placed an order for a few items that totaled $3.00, then I entered a coupon code called "loyal" and I got a free mini makeup collection, OMG! The colors are great and long lasting. You should give it a try, the free gift is well worth it . 10/28/09 kloey
I've ordered Elf Cosmetics on Drugstore.com and liked them very much. Plus you can earn dollars depending on how much/what you buy, and then you can apply it to your order.
Plus no tax and free shipping over $50 which is a normal trip to Walgreens, Target and Walmart for me! I liked Elf and I ordered some of their brushes too. I'd buy their brand again - through Drugstore.com
Ana, what type of waterproof mascara did you get? I really like elf due to it's price and the fact that they don't test on animals, and they support charities. I have placed 2 orders. Both have been missing the one item that was more than $1. I tryed my "waterproof" mascara last night, and it ran way more than my normal mascaras. It did look good on my eyelashes, though!
Okay, first, I have a couple of statements.
1) To all of you who spent a tonof money just wanting to "try" the products, and were unsatisfied, I don't see that you have any right to complain. The site does not force you to spend $111 on product your first order. Wanting to try a brand? Order a few products, and if you like them, you can always go back and order more later! If you don't like them, you're not out $111. Because the company clearly states that it doesn't take returns, buying just a few items to try them is generally the smartest idea.
2) To everyone who is calling up issues over the product being made in China: Guess what? most of our stuff in this country is made in China. Deal with it. I'm going to guarantee a lot of the cosmetic product you buy in stores is also made in China.
3) Didn't get your order in time for a special event and now you want to cancel? The website says that orders usually take around 3 weeks for shipping. But guess what? Any time you order online, there is NO guarantee that it will get there before your special event. That's why if you want something for a party, like 75 lip tins, you should probably order it a couple of months in advance. That ensures time to get there. Now, if you order it two months before a party (8 weeks) and they don't get it there in time? Yeah, you can complain about that. But a couple of weeks?
Also, pretty much anywhere you order online, your card is going to be charged before you get the product. They have no way of making sure they'll ever get payment if they charge once you recieve the product, and could end up with all sorts of "insufficient funds" charges- remember, these not only cost you a fee if you bounce a check or card payment, it also costs the people trying to get the money!
As to people allergic to the products and blaming it on China, pretty sure there's a good chance that you might just be allergic and it has nothing to do with the country it's made in? I know that I have no problems with pretty much any mascara, but there is Oone mascara that makes my eyes swell shut. I can even buy other mascaras from the same company. It's just that one mascara. I thought it was a fluke, but it happened with 3 of the tubes that I tried of that same exact product, bought about 1 year apart each time. Sometimes you are just allergic to a product. It's just how it is.
I have ordered several times with no problems. I completely believe people had problems with the company. But keep in mind, you get what you're paying for. My experience, anyway, has been that you get better than what you're paying for, but that's up to each person's own opinion whether or not they like it.
Just sayin' if you're trying, just order a few products so you aren't stuck with so much that you don't like. Perhaps just order $15 worth of products, use your coupon code, and be done with the darn thing. That way if you don't like it, you only paid less than $15 ($15, with a half off coupon code "carolina" is $7.50. Shipping is $6.95, making the grand total under $15). In other words, you didn't spend your life savings on makeup you simply don't like. Just my suggestion.
Has anyone tried ELF Cosmetics? They have been written up in many national magazines and everything is $1! My skin tends to simply absorb all my makeup including my powder foundation and everything I put on my eyes. I've tried just about every brand - is this any different?
Thank you,
Mindy from Oregon
By nancy
To the person who had an issue with the eyelash curler - are you kidding me? Sounds more like user error if you can't hold on to an eyelash curler. I have never had a problem with mine, but then I actually looked at it before using it, realized it wasn't a loop, and held it properly.
I am a fan of the ELF line. Some of the products aren't as great as their more expensive counterparts, but they are still useable, and at $1 a shot and the carolina coupon code, I am more than willing to try everything at least once.
I do prefer my MAC pigments, and my only complaint is there are never enough bright and interesting ELF colors. Hopefully someday they make more, but until then I supplement my ELF with MAC.
Not a big fan of the mascara or the mascara brush, but I do like the tweezers, eyelash curler and of course, the brushes. I love my Brushes. (08/29/2008)
By Christen
By kimberlee
As for the Nordstrom scam, e.l.f. states on their website that they are independently owned and not affiliated with any other retailer.
As for the quality/safety of their products, they recently started posting the ingredients for some of their items on their website. They just started a few days ago, so I'm assuming it's a work in progress and that information on more items will be appearing soon. Also, before placing my orders, I had e-mailed them twice with questions about ingredients, and both times they responded within the hour.
They didn't spam me or hijack my computer.
And I don't work for them. I'm just another satisfied customer. (09/06/2008)
By Cookie
By erin
The quality is not excellent, but it is good. I'm a Bare Essentuals user, and while the e.l.f.mineral make up is not as good and i.d.'s, it is still good, and $5 and $8 compared to $25 makes it a little easier. I'll probably end up alternating just to keep things affordable. The brushes seem better than the ones you buy in drug stores and the lip glosses and shadows are good enough for wearing to work. For the lady who talked about the "stinging" feeling, lots of lip plumpers do that to your lips, even the real expensive ones. There's nothing wrong with the product.
My only real hesitation about this product is that it is made in China. Given that there's been so much trouble with quality control of products coming out of China, I imagine this is the real threat to e.l.f's future sales. So many of us will not buy again because we don't want to take a chance on our well being. (09/13/2008)
By Evie
By Dee
By Heather
By Sam
The lipliner and lipstick I used, that very night ended up chapping my lips and the outer area of my lips that I bled and they would not heal for days and are in fact still chapped. Luckily now I am using medicated cream to heal my mouth.
The eyeliner, eye shadow and mascara seem fine and work well, the waterproof mascara actually stays waterproof. (10/19/2008)
By Ana
As for the products, I loved the lip gloss it actually stays. The mascara is great, but doesn't do good in cold weather if you leave it in the car/carry it in your purse. Other than that the double stick and choice of waterproof and regular is awesome and the mascara works wonders. The concealer stick is great and really stays put. The bronzer and blush are ok. The liquid lipsticks are great. All the brushes are great. The eyelash curler is just eh... The products in my opinion are a great purchase for such a cheap price. (10/20/2008)
By LucidDreamer
By coloradmama
By Aimee S
By Alyssa
5 stars! Although I wouldn't recommend the lip gloss. It's a bit stingy so I give that 4 stars. Love it, Elizabeth (11/05/2008)
By elizabeth.
I enjoyed the eyeshadow, especially the creamy shadow, the eyelash curler is awesome and the lip plumper looks good on me.
I did not like the powder or the concealer, they smelled cheap and were way too dark, even though it was the lightest color they had. The lip tins were very stinky, tasted terrible and felt really awful on the lips. The blush broke me out.
Overall - it was fun to try different colors for a very low price, but I do not like how they rip you off with charging you for products they do not ship and I would never recommend you order from them online. If you want to try it, go to K-mart that way you KNOW you will not get ripped off. (11/08/2008)
By Shannon
I have a few mac pigments and yes, they are better quality, but what do you expect? The only thing I was unhappy with from elf cosmetics was the eye makeup remover pads because 1. The sort of sting your eyes and 2. You only get 18 pads. You can go to target or walmart and get a pack of 60 better quality ones for like 2.50. Like a said, you get what you pay for. In this case, what you pay for is a little better quality then you would expect,seeing as the products are only 1 dollar! (11/09/2008)
By Julia
By H.S.
By Kay
By Lindy
By Kam
By Tami
After reading the reviews on here though I don't think I'll order again. I think they sweeten you up on your first order and send you whatever you want and then rip you off later by sending you half your order or an empty box. Sorry to anyone who has had to deal with that. I guess I'll be thankful with the stuff I got and not waste my money later. I only spent like $15 too! (12/05/2008)
By Kris
By Laura
By Sara
By Renee
By Talka
Good luck to everyone who has been scammed by ELF. I reported this as fraud to my credit card company but elf ran the card on the same day as my order and already received the money. They are investigating them. Wish me luck getting my money back. For anyone seeing this that has had the same problem should I refuse the shipment when it comes next week? I wonder If that will help my case. (02/06/2009)
By georgia
By BB
By Guest
By Michelle!
By Shreya
By Alyssa
By Vickie
By Barbara
By taylor
However when it comes to mascara, and skin items. I am going to stick with other brands. Mascara goes on clumpy, foundations and powders leave an orange tint on the skin, and the bronzer does not blend in well.
I have never had any problems in receiving my shipment in a timely manner. They have also always credited my card back on items that I bought that they did not have in stock. (02/22/2009)
By julia41
By Eilee
THANK YOU to the person who posted the customer service number! It is 800-826-1885. My order was canceled and I expect my account will be refunded. So, if you want makeup for a dollar that is worth a dollar, at least you will know the quality of the product you will be purchasing. This email scam has been going around since 2006 with Bloomingdale's as well as Nordstrom. See http://www.snopes.com/inboxer/nothing/elfcosmetics.asp for verification. If e.l.f. does not want to receive purchases from an email scam, cancel the 50% promo code "CAROLINA." As long as e.l.f. continues to honor that promo code, they are part of this problem. (02/25/2009)
By Sandra
http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=82816 (02/25/2009)
By Donna
By Clara711
All Over stick- The colors run dark, but Luckly I got one to match. This is really good to cover dark circles under your eyes or any blemishes.
Concealer stick- This is a bit to watery but if you let it dry and then blend it works great.
Eye Primer-This is Great. I love to wear eyeshadow daily and this helps the color stay longer and stand out more. I'm in love with this item.
Mineral Blush & Foundation- If you want a good coverage don't get this! it's really light & doesn't cover much. But you can use it over your liquid foundation to get a more natural look. (the container is really small and hard to get the product on your brush, you should try a blush brush)
Mineral Eyeshadow- OMG these are so pretty! I got elegant earthy, & natural. The colors don't compare to the pictures online. But I still loved them.
elegant/is like a white/goldish color -great for a base. (the website shows a shimery white)
Earthy/is like a forest green color. Really pretty! (the website shows a really bright green)
Natural/Goldish brown This one is really similar to the picture on the site.
Healthy Bronzer-This is a great finsih touch. Gives you a tan look. I really like it. But its really powdery...
Eye Widener-Not sure how to use this but it goes on really smooth and the color is a nice shimmery white.
Tweezers-They are nice better then my old ones. But they are a bit sharp so be careful.
Brushes- I got the eyeshadow, blending, and bronzing. They are great!!!! Must have these, well atleast the eye brushes.
Kabuki Brush- I have never own one to compare but I love how it gives you a flawless look. And it's really soft.
My friend got the studio brush set. And We both fell in love with them. They are the softest brushes I ever felt. I just placed my second order to get this...
Also she got the Eyebrow compact. And They made her eyebrows look sooo good! I had to order 2 of these because they worked great.
The Blushes are really small, well most of the items are smaller than they appear online but Don't get me wrong it's more than $1 is worth!!! The blushes are really powdery too but they colors are great.
Eye brighting colors- These small as well, but good enoughfor a dollar. The colors are very pigmented so you don't need to apply alot.
SO I placed my second order and I'm very excited!!!
Customer Service was great, I called to verified they got all my items instock and to check how long it would take. They were very nice and helpful.
I don't doubt that all you guys had a horrible experience with ELF. I believe they have improved! and I have no complaints whatsoever... (03/09/2009)
By Clara711
I had never heard of this product until my sister came with a 50.00-dollar worth of "goodies" from them. She bought different types of brushes, cream and powder eye shadows, mascaras, eyeliners, concealers, and lip stuff. I asked her, "Are you out of your mind?" I told her for a buck, shemight just get her face tore up, not knowing what ingredients they have on these things (because I'd never heard of it, and a $1 seemed fishy).
So, she and I tried a few of the products, including an eyeliner, a powder eyeshadow (Drama), and the brushes. She didn't like the eyeliner because it was too light and smudged too easy. I used the Blush Brush (just to try, on my Bear Minerals Foundation) and it worked wonderfully. The smell? Well, it just smells like a brand new brush to me, of which I have different kinds of from different brands. The eyeshadow goes on real thick, and I think it can be applied better with a different applier other than what you get with it.
With all that rambling, I just want to say TRY IT for yourself because it's really HALF-HALF of what people say. Consider that people have a pre-notion that if it's from China, it must be HORRIBLE. Also, consider that what you're getting is bought for a $1/piece (plus 50% off), so you're really not missing much, and if you like the product, you're gaining A TON!
I'm getting ready to order MY own ELF. I'll let you know how those are later! (03/24/2009)
By Fez724
I have been blessed with normal skin and a skin tone that works with most colors. I don't need (or like) a whole lot of heavy coverage, so I love the mineral products that ELF carries. While it's not as fine as the "Bare Minerals", I'm willing to sacrafice a little luxury for the price. I'm a cheapskate at heart! Another great bonus is that it also has SPF 15 protection.
I also love the nail polish, it goes on great and doesn't chip. And the lip gloss with SPF 15 is great. My husband and I go boating often and the sun is definately stronger on the water than it is elsewhere. All of the products with SPF do a great job of protecting my skin.
As far as shipping, the website clearly states that you need to allow up to 3 weeks for delivery. I usually receive it sooner than that, but remember that you are ordering online and things have to be packaged and shipped to you. I have never had a problem with missing products the one time I was missing something, it was because it was on backorder. I called customer service and they were helpful.
Keep in mind that when you order from this company, you are not ordering high-end products. So, if you are a make-up snob looking for the same quality, but cheap, this is not for you. For everyone else, I recommend giving it a try. Some products you'll love, some you'll hate. But I've found that the same applies even to the most expensive brands. (04/27/2009)
By E.L.F.
I bought their concealer and it got great reviews.
That's one of the things I like about drugstore.com as well as other sites, like this one, is that people can write their reviews by each item.
Plus, no shipping and no tax, plus you earn points to use on your orders. What's not to like? I've found items on their site that I can't find in other stores, plus they also offer beauty.com products.
Good luck. (05/11/2009)
By metroplex
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Sometimes the Elf is Naughty