All iPod Nanos are covered if the screen cracks if it is still in warranty if you purchased the AppleCare Protection plan for iPod
I don't know about the iPod but our family has not been happy with Circuit City because of their policies; we will never buy anything from them again.
Found a hack web page...
http://www.hackaday.com/2005/03/02/ ... nonviolent-ipod-shuffle-disassembly/
Can't find it now... but someone on the www was unhappy about the $300 price tag Apple placed on 'fixing' an iPod, so he began fixing his own. He said it was just a matter of finding a parts supplier, because the pieces are few (four or five) and just a little tinkering to figure out the easiest way to change them. He now fixes other iPods at a cut rate. Surf the web, it wil set you free.
How did the screen crack? If it's less than a year old and it's a product defect, Apple should fix it or give you a new one so I would keep trying to call them. If it's more than a year old, you'll need to buy apple care for it, their extended warranty program, which will cover it for a couple more years. BUT, make sure that whatever damage it has is covered by the warranty because there is no point buying apple care if it's not a covered.
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