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By
12/22/2008
Its not the ice maker - in the floor of the freezer is a small drain that lets the water drain out after it goes through defrost - it sounds like it is plugged up and not draining. Clean out the ice and look and see if you can see the drain - if you can- take some weed eater string and run it through that should clean out the drain. No more frozen lakes.
By Dave (Guest Post)
12/22/2008
I had the same issue your freezer's defrost system has a blocked drain hose under the freezer or the freezer drain (inside bottom) is blocked by ice or some other item.
I had to remove the back wall of the freezer to fully defrost the freezer and check for blockage (it was ice for me). It's easy to remove the back wall of the freezer or you can call a service person for approx $150.
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