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Kenmore Refrigerator Not Cooling

Category Refrigerator
When a refrigerator no longer cools it is time for immediate action, either calling a repair person or troubleshooting the problem for a home repair. This is a guide about a Kenmore refrigerator not cooling.
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February 22, 20170 found this helpful

When your fridge and freezer stop cooling it can quickly become an expensive fix. Not only is there the cost of repairs, but there may be food spoilage as well. This page looks at some causes and solutions for a Kenmore refrigerator and freezer not cooling.

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July 5, 20134 found this helpful

I have a Kenmore refrigerator model # 106.56642500. It is not cooling at all, you can hear when it turns on, but it does not get cool at all. I left it on all night and still it did not cool.

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By Juan

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July 7, 20130 found this helpful

Try unplugging the plug from the outlet, counting to ten and then plugging it back in. I have to do this all the time with my refrigerator.

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January 17, 20150 found this helpful

Amazing! Just unplugged for a few seconds and when I plugged it back in, the refrigerator section started running. Will see how long it lasts. Waiting for Spring until the new Samsung T9000 counter depth arrives on the market. Hopefully this will work till then even if I occasionally have to pull it out to reset. Thanks!

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May 10, 20131 found this helpful

The fridge on fridge/freezer is not cooling. The freezer is working fine.

By Roy

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May 11, 20130 found this helpful

Try unplugging it from the wall for about ten seconds and plugging it back in. This happens to me all the time. But on mine the freezer stops as well.

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June 14, 20130 found this helpful

I have a Kenmore fridge with the bottom freezer. It has been working just fine. Today I noticed that things in the refrigerator/top are not as cold as the have been every other time I have opened the fridge. Things in the freezer are still frozen and don't seem to be thawing at all. Any ideas on things I can do myself before calling out a professional?

By April J.

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June 16, 20130 found this helpful

If you don't know your way around fridges, I would call in a professional. Have you looked at your manual just in case it's an easy fix?

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June 16, 20130 found this helpful

Your fridge has dual temperature controls. The top should be around 41-45 degrees.

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Perhaps it got bumped? Check it first. It's like calling a tow truck to find your car just wasn't in park.

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May 3, 20130 found this helpful

I was having problems with my freezer pouring water into the refrigerator so I opened it up and it was froze up. I noticed the drain hole was frozen over so I unplugged it and let it set for 24 hours to melt. When I plugged it back up the next day the freezer was freezing, but the refrigerator was not cooling. I have cleaned it well and checked the fans and they are running. What do I do next? Can anyone help?

By Angelia

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May 5, 20130 found this helpful

Does your refrigerator compartment have a long white cable clipped to the underside of the freezer compartment?

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If yes, check to make sure that you haven't blocked or dislodged it from its connection points-this is basically your thermostat and works to regulate the fridge compartment temp.

If that doesn't solve it (or you don't have a model with the cable thermostat), it's possible water seeped somewhere it shouldn't and shorted the temp controls to the fridge compartment-you may need to call in a repairman.

However. I replaced the lower thermostat on two older models and got a whole month more life each for my $100USD+ spent. Sigh.

So depending on the age of your fridge, it may be time to replace it. The problem you describe is usually the way a refrigerator warns it's in the process of dying on you. I had the two wheezers give up the ghost and this was how both gave the hint they were packing it in.

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So finally both times I gave up and bought new-basic but frost-free, and as far as I know, both are still going strong 10 and 20+ years later (both appliances left when houses sold). But it was an 'ouchie' both times-it was money spent on replacements I really could have used elsewhere. Majour appliances never die at a convenient time, darn it!

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May 5, 20130 found this helpful

It depends on how old your refrigerator is. My 14year old fridge had the same problem and it was an easy fix by a repairman. apparently the older types have two compressors at the back.

The "fridge" compressor had got low on the "gas"(or whatever it is that's in the compressor) needed for it to work but the "freezer" compressor was fine. the guy just topped up the compressor and it works fine. and it wasn't expensive to fix, just took a few minutes. just make sure that you have a trustworthy repairman who is honest.

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May 5, 20130 found this helpful

Make sure that you have the temperature controls set at exactly 1/2 way point. Too high on one or the other, causes the freezer to work very hard and the fridge not to cool as well as it should. I found out that when ours quit working and after calling a repairman, spending $$$ he was the one who told me the problem and how to fix it. Too many people want one or the other a lot colder than it needs to be and they end up replacing it because it doesn't "work" when all it needed was the controls put back the way they should be.

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By 0 found this helpful
November 21, 2016

My Kenmore refrigerator is not cooling/freezing. What could be causing this?

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By 0 found this helpful
February 17, 2016

Our Kenmore refrigerator with a bottom freezer is not cooling (either one). We began seeing water come from the bottom of it. We purchased it June 2012 and had a Kenmore appliance dealer come out to evaluate it. Unfortunately, we had unplugged the appliance and were not told prior to make sure it was plugged in. They couldn't test to their fullest potential being it was not plugged in for several hours. They did comment that they have seen more and more Kenmore appliances 3-5 years old that have a line inside that is plugged. To get to it, would cost approx. $600-800. Any comment, would be appreciated. Model: 795.72034.111

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By 0 found this helpful
July 18, 2015

I have a Kenmore refrigerator model 106.9708283. It does not run at all, only lights.

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July 18, 20150 found this helpful

It is very difficult to answer your question without more information as there can be many reasons your fridge does not cool. Most problems will require a service company to resolve as you will not have the knowledge or be able to resolve on your own.

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July 19, 20150 found this helpful

I am a great believer in repairpersons whenever possible, but a fridge that doesn't cool at all might be major problems. You should probably consult someone, but in my experience fridges work nearly forever until they die. Then you buy a new one.

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March 27, 20150 found this helpful

My Kenmore model 253 refrigerator is not cooling at all. However the freezer is working fine.

By L.J.

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March 29, 20150 found this helpful

Our super dooper, hoity toity french door, bottom freezer unit did the same thing...(our old fridge has been running for almost 40 years). We were told to turn it off for about 6 hours (don't open if you can help it) and then back on. We have done this twice now. It works. Then read where if you keep turning up the 'cold' setting it freezes something up inside. So I keep it right in the middle temp and have had no problems for quite a while now. Nothing is like it used to be in quality now-a-days! Good luck!

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July 31, 20140 found this helpful

I got this fridge second hand and the lights inside came on, the digital read out was operational, no codes. I replaced the compressor relay and then the fans and compressor came on. There was still no cold. I replaced defrost timer; still no cold air. I inspected the mainboard for any signs of burnt or obvious signs of a blow out; all looked ok. I do not know what to do next. We can't afford a new fridge nor a repair man.

By Dwight

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August 2, 20140 found this helpful

Older types of refrigerators need to have top ups of gas (sorry I don't know what type) in the compressor tank. Could you try filling it up?

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August 4, 20141 found this helpful

My husband fixed our fridge three times by typing in make/model # and the problem into google and youtube. There was tons of information and how-to videos! Good luck.

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October 19, 20131 found this helpful

My Kenmore model 596.67272790 bottom freezer stays cold, but top refrigerator gets warm after about a week. Everything has been cleaned out and door seals are in place. The blower fan runs. It seems like the unit is not defrosting and freezing up (bottom unit behind panel in freezer section). I defrost it, but in a week the top fridge gets warm again (no cool air flow from freezer). Bottom freezer never gets warm. Fridge kicks on and off with no problems. No issues at all until bottom coils freeze up again, then I defrost them. All is good for only a week or so.

By Glenn

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May 6, 20130 found this helpful

The fan motor died in my previous fridge, so while I am fixing it I am borrowing a full size Kenmore stand up fridge/freezer from a friend who had it sitting in his garage. We brought it to my house on Saturday, and were worried it might not be good from sitting. But, we plugged it in, and it started getting cooler. We put my food in it, and it was cold Saturday night when I went to bed.

I got home from work on Sunday, and it actually feels warm inside now. All the meat I had in the freezer is now bad. It is running, and I checked the settings and both fridge and freezer are on coldest setting (that's where I set it when we moved it in, because I was hoping that would help it get cold faster). It almost seems like it's running non-stop. The friend who owns the fridge seems to think it's stuck in a defrost mode and can't get out of it. What should I do before all my food goes bad?

By Matt D.

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May 8, 20130 found this helpful

Years ago you could rent a freezer unit in a warehouse. I don't know if you still can, but probably. People rented them after hunting and fishing trips when they had a lot of meat to freeze. Otherwise, surely a couple of neighbors could let you have a little room in their freezers and refrigerators temporarily.

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May 9, 20130 found this helpful

An appliance repairman told me that it is not good to set the thermostat on the coldest setting, since the coils can overwork, and collect ice. Start at mid-level; the frig/freezer will cool without ice-buildup. You might unplug the appliance for a few hours, then re-set at a lower temp.

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By 0 found this helpful
September 30, 2015

My refrigerator is not cooling and freezing. All I heard was a clicking sound. This morning there was water on the floor. I then unplugged it, but no help. The freezer is all filled with water and the refrigerator is not cool. The water has stopped coming from the fridge, but still it's all messy.

Please help, the model no. is 2537988832990.

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By 0 found this helpful
August 30, 2015

A tech from Sears changed the board in my 4 year old French door Kenmore fridge with bottom freezer. Three hours after installing it, I still don't feel the air flowing. The fridge is running, but no change yet. Is it is too early to say or I should feel a temperature change already or what?

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By 0 found this helpful
July 14, 2015

It is a side by side that is about 13 years old. The freezer works fine. It was over full so I took everything out, cleaned inside and out, cleaned the coils and around the compressor. It has been pretty much sitting empty for at least 12 hours and the temperature is hanging at about 40 degrees. I have settings 1-6 on the fridge. I had previously turned it up to 4 1/2 when it was full. I read that you should leave it mid way on the factory suggested settings so it will work better. I unplugged it for a few minutes and turned it down. I'm going to leave it where it is overnight and see what it is at in the morning.

Other than the things I have already done, are there any other diy suggestions on things I can try? Before I call a repairman or buy a new fridge.

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By 0 found this helpful
June 17, 2015

The power to this house was turn off for about 6 months and now the refrigerator and freezer are not working. They were working when the power was shut off.

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July 4, 20150 found this helpful

I have found that sometimes things don't work properly if they are shut off for long periods of time. Goodness knows why that is, but that seems to be the case. My renter refused to use the dishwasher in our mobile home, and when she moved out, the thing wouldn't work any more. However, it seems strange to me that both appliances don't work. Could it be the outlets rather than the appliances? Is there some sort of shut off -- breaker or electrical switch that could be shut off? Do the outlets work for something else, like a lamp? Is there some sort of on/off switch in the appliances that you may have forgotten to turn on or a thermostat that you need to turn up (or down, depending on your point of view). For example, in my fridge there is a temp control from 0 to 9; if it is set at 0, the fridge doesn't actually cool down. Explore some of these possibilities, and if nothing works, I'd phone a repairperson.

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November 29, 20130 found this helpful

My refrigerator is not cooling and freezing. The motor stopped running and all I heard was a clicking sound. I cleaned the whole underneath and now the motor is running, but there is only cool air coming out and it is not freezing. This was 5 hours ago. Do I have to give it more time?

By Arlene

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December 3, 20130 found this helpful

I doubt it. I do not know if refrigerators are economical to repair. When mine quit running, I bought a new one. Usually they run forever.

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October 13, 20130 found this helpful

My Kenmore bottom freezer and top fridge is not cooling. I hear a relay click on and then a buzzing noise for about 10 to 15 secs. It does this continually.

By Dan S.

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October 15, 20130 found this helpful

Could you be low on freon? My husband said that if the fridge is low on freon, it might not work.

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By 0 found this helpful
August 3, 2013

The refrigerator is warm and the freezer is working fine. I have a bottom mount freezer, Kenmore model 596.69162990, that is 13 years old. The coils have been cleaned. The air vents in the refrigerator are not blocked. What next?

By Mary D

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December 16, 20130 found this helpful

I had the same problem and despite the fridge freezer being frost free, it was completely clogged with ice inside. It took four days to defrost but now works fine. Engineer said even if frost free, you should defrost them completely every 6 months or so. Hope this helps!

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July 27, 20130 found this helpful

I have a Kenmore side by side refrigerator and the cooling fan is not turning on. The water wasn't working, but I was able to defrost the valve located in the fridge behind the crisper. I tried unplugging it and vacuuming under and behind the fridge. Is there anything else I can do?

By James

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July 29, 20130 found this helpful

I had the same problem after laying new tile. When the guys moved the fridge back, a tile lifted and was stuck under the fridge keeping the fan from moving. Mine actually got hot.

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February 10, 20130 found this helpful

I have a Kenmore Hotspot Refrigerator side by side. The fridge is running, but then the freezer and frig get warm. What can I do to fix it myself?

By Juanita

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February 12, 20130 found this helpful

I had a 'fridge do that to me (a GE) and I had a repairman in who said the thermostat was bad. It cost me $75USD in 2008 to replace.

The fridge ran for about another year and then started having the same problem again. I wasn't happy. The condenser kept cycling but the fridge got warmer. And warmer. And warmer.

I called the GE 800 phone number and talked to a living breathing repairman. The news wasn't good:

Apparently when a thermostat wears out the condenser should be replaced at the same time (wish the repairman had mentioned that little bit of info in '08!).

Considering the cost of replacing the condenser, it worked out to be a better decision to replace the old wheezer (it was about ten years old at the time) for a new more energy efficient model.

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By 4 found this helpful
November 19, 2010

My Kenmore side by side is not cooling. It is 7 years old. The motor and fan run, but there is no cool air. I want to clean the dust underneath, but do not know how to remove front bottom panel. Any ideas of what is going on?

By Cheryl from Poughkeepsie, NY

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November 19, 20100 found this helpful

I just went through that with mine, and after calling and talking to a repairman who couldn't make it out to where we are located. He suggested checking the temperature controls. The freezer unit should never, ever be set more than 1/2 way point on the controls. If it is set higher then the fridge spends all the time trying to bring down the temp of the freezer, leaving no cold air for the fridge. He suggested raising the temp to at least the 1/2 way point or "warmer" to allow the fridge to cool down properly. Don't know if it will work for yours, but it saved us from having to buy a new fridge.

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April 11, 20150 found this helpful

What controls the evaporator fan inside the freezer and evaporator fan condenser? Is it the door switch?

By Albert

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