Troubleshooting a Kenmore Refrigerator Ice Maker

Category Ice Machines
Determining the reason that your refrigerator ice maker is not working can be a challenge. This is a page about troubleshooting a Kenmore refrigerator ice maker.
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December 18, 2010

My 5-year-old Kenmore refrigerator is dispensing water, but no longer making ice. I have read that I could use my blow dryer to defrost the water fill spout, but I am not sure where it is. Is it on the icemaker itself or on the opening under it that connects it to the freezer or somewhere else in the freezer? Some guidance would be much appreciated.

By Vivian from Falls Church, VA

Answers

December 22, 20101 found this helpful
Best Answer

You may just need to change the filter. This is usually the first sign for us that it is changing time. They run about 45 dollars. The filter is normally located on the bottom of the fridge where the vent is. It is pretty simple to replace, check your manual to be sure.

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January 18, 20110 found this helpful
Best Answer

I changed my filter and ice maker did not work. I read all these posts and did try the blow dryer trick but then noticed my receptacle that holds the water where it freezes the cubes was not filled so I took a little water and started pouring it down the white spout and as soon as some water reached the compartment that holds the water the water started coming out in the normal manner and arm started moving, was I surprised!

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So I am not sure the blow dryer trick worked or my inserting some water manually to get it going but thought I had to post this anyway. Check your ice/water compartment that holds the water to see if there is any water in it and if not try pouring a little water manually.

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September 17, 20110 found this helpful
Best Answer

Use your blow dryer on your fill cup. Sometimes, the fill cup will get frozen up with water. Once you melt the ice in the fill cup; should work fine. Give freezer time to get cold before new ice starts.High Humidity was my cause for build up.

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My Kenmore ice maker is making ice, but not as much as it used to produce. The ice maker keeps making knocking sounds. I changed the flyer, but the sounds still continue.

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June 21, 20200 found this helpful
Best Answer

Check water line and water valve. Make sure line isn't clogged and that water valve is turned up, for more water flow. Try that!

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June 21, 20200 found this helpful
Best Answer

It could be that your line is slowing blocking the flow and needs to be cleaned or replaced.

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Also, you probably have a filter that needs replacing.
If you have a manual look at the troubleshooting section first.

Here are some suggestions from repair service persons.

www.hunker.com/.../my-kenmore-ice-maker-is-slow

www.youtube.com/watch?v=oO6URK_arZY

www.searshomeservices.com/.../ice-maker-troubleshooting-problems...

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June 21, 20200 found this helpful
Best Answer

Knocking sounds from a motor can mean that the motor is working too hard, not enough water is added to the machine to allow the motor to run properly, or there is a piece that is broken inside the motor that needs to be replaced. You may need to take the ice maker our and check the parts on the inside, check the lines that ad water to the machine, and check to see if any valve is clogged or plugged up that prevents the flow of water to the ice maker.

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May 11, 2020

I have Kenmore refrigerator model number 253.70319211, with French doors. The ice maker is in refrigerator and makes ice great except the ice clumps in tray. There are no visible leaks. It seems to clump in the center of the bin.

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Could this be a defrost terminator (thermostat) issue? I tried adjusting template up and down. No change. I replaced the water valve in back of the unit. No change; it was still clumping ice. Any suggestions?

Answers

May 11, 20200 found this helpful
Best Answer

You are correct when you say it is a temp problem in the ice tray. It appears that the ice is starting to melt then freezes up again which is causing it to clump like it does. You may need to check on this more often and move the ice around to keep it out of the middle of the bin and more around the sides.

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May 12, 20200 found this helpful
Best Answer

This sounds liike a warning to me that maybe the freezer isn't working as well as it ought.

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This is worrisome in case you have meat, seafood, or other highly perishable items in there; you do not want those things to defrost and refrost, ever.

Is there a way you can make sure the rest of the freezer is not doing that? Did you check the seals around the door?

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I have a Kenmore model #106.57368700. The ice maker was leaking and causing big a chunk to form in the ice bin. We replaced the water inlet valve, but that did not work so we replaced the ice maker. Now the water will not shut off. Any idea what need to do I need to do to fix it?

Thanks.

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February 25, 2019

My Kenmore ice maker is getting too much water. This ice maker was working fine then it started freezing up and now it getting too much water. Suggestions please?

Answers

February 25, 20190 found this helpful

Try replacing the water valve. If that doesnt work, the ice maker itself has to be replaced.

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February 25, 20190 found this helpful

I would call the Kenmore Product Line at:

Kenmore Product Questions
1-844-553-6667

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Blessings,

Robyn

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March 31, 2019

Since changing the filter the ice maker isn't making ice regularly. It is very slow and makes just a few cubes a day. Like I said it has a new filter and the water seems to dispense fine. It is just slow in making ice.

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April 1, 20190 found this helpful

The thermostat in the ice maker may be defective.

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July 6, 2016

The in door flap does not open to let the ice drop into your glass. The grinder will turn in the correct direction, but the flap don't open to let the ice out. I had this problem before and the repair man had to reconnect something with his hand (not electrical).

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August 10, 20170 found this helpful

Normally when an ice maker door won't open it is because the door is frozen or iced over. This is common when an ice door isn't closed completely and the ice shavings accumulate or hang the door slightly open. The warmer air caused the ice to melt and when the door shuts again it freezes.

Take a cloth with warm water and clean the unit. You may have to do this several times to unstuck the door and melt the ice that is freezing it shut. However, if this doesn't work you could have another problem such as switch failure, motor failure, board failure, or door motor failure. In such a case a service rep will need to visit your home.

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August 11, 20170 found this helpful

You could try to thaw the door with a blow dryer. If that is not a permanent solution, you could have a board failure, door motor problem or switch failure and will need to call a service person.

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April 5, 2020

I have a 7-year old Kenmore Elite side-by-side refrigerator 795.5137. Ice is being made, the ice maker auger turns, but the flap does not open. The flap motor was not running so I replaced it, but the new one isn't running either. Any thoughts?

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April 3, 2011

The ice maker on a Kenmore side by side will only harvest ice about twice in a 24 hr. period. I have replaced the ice maker and water filter. The water line is OK and the ice maker will freeze water.

By Paul from Raleigh, NC

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June 29, 2017

If your ice maker has stopped dropping ice, it may just be stuck and need some minor repair. This is a page about Kenmore Elite icemaker not dumping ice.

icemaker

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March 28, 2017

If there are plastic bits mixed with the ice in a Kenmore refrigerator's ice maker, there is likely a gear or motor that needs to be adjusted or replaced. It should be easy to tell which with some general troubleshooting.

Ice Maker

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April 29, 2008

My ice maker in my 2 year old Kenmore refrigerator stopped making ice. The troubleshooting section of the owner's manual was no help. Any suggestions?

David from Phila, PA

Answers:

Troubleshooting Kenmore Refrigerator Ice Maker

Did maybe you replace a pipe in your house somewhere? We have had ours clog after some gunk/pipe dope break away and traveled with the water to the icemaker. That was an expensive lesson to learn. Maybe try unhooking the water supply and check to see if anything is plugging it. Also, now whenever anything stops working (this new electronic technology), I unplug it for a few minutes and plug it back in and it works perfectly. Not sure that would be it, but worth a try before you call a serviceman! Good luck! (01/29/2008)

By

Troubleshooting Kenmore Refrigerator Ice Maker

We had 2 different problems with our fridges icemaker-possibly one of these will be your issue.

The first time, my sons friend thought it was funny to turn up the fridge and freezer controls to the max. It caused the water line to freeze (in mine you can see the water line inside the fridge). Once I turned it back down it thawed out and was fine.

The second time, our copper waterline sprung a small leak. You should be able to trace the line from the fridge to where it comes in. It is usually easy to see where there would be leakage.

Another thought might be to take out the storage bin and scrub everything you see with warm soapy water. Maybe you would notice something that could be a problem.

Good luck! (01/29/2008)

By Kathy

Troubleshooting Kenmore Refrigerator Ice Maker

This will sound obvious, but make sure the wire arm that tells the icemaker it's full is DOWN. As the ice bin fills, the arm goes up to tell the machine to stop making more until some is used. But you can also just push the arm up to stop the icemaker. Maybe that happened by accident? (01/29/2008)

By Katie

Troubleshooting Kenmore Refrigerator Ice Maker

My Whirlpool stopped making ice one time. I took out the container that holds the ice and looked at everything I could see. There was an ice blockage at the end of the water tube. Wrapped warm, wet dish rag around the end of tube, until it thawed and I could pull the piece of ice out. Hasn't happened since. (01/29/2008)

By lkoenig

Troubleshooting Kenmore Refrigerator Ice Maker

I don't remember if mine was a Kenmore, but mine stopped working. I investigated and lo and behold there was an "on/off" switch way up where I could barely see. Something must have bumped it.

It's worth taking a look. (01/30/2008)

By Anna

Troubleshooting Kenmore Refrigerator Ice Maker

Take out the ice bin, turn freezer temp. to the least cold dial possible. Turn hair dryer on high and go to town on heating up the ice maker section of your freezer. It works. (02/07/2008)

By Judith Walker

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June 16, 2009

My Kenmore ice maker is not working and my water dispenser is working. There was only one cube of ice dropped and that's it. Please advise.

Anna

Answers:

Troubleshooting Kenmore Refrigerator Ice Maker

Do as the other person said. Take a hair dryer & defrost the water line. I have a Maytag and if the temp gets too cold, my ice maker and the cold water will freeze. The first time this happened, I called the repair man, now, I do it myself. I have had to do this several times and it does work. (04/30/2008)

By Wanda

Troubleshooting Kenmore Refrigerator Ice Maker

I have a Kenmore Elite and the ice maker quit working after my water had been turned off by the plumbers. We forgot to turn the ice maker off and it froze. I got my hairdryer out and blew warm air on the ice maker unit itself for a few moments. Now it works just fine. Anytime you lose your water supply to fridge, remember to turn ice maker off so it doesn't freeze up. (08/09/2008)

By Daury

Troubleshooting Kenmore Refrigerator Ice Maker

I have a 5 year old Kenmore side by side fridge that had an in the door water/ice dispenser. The water works fine, but I notice that the ice tray is not receiving water. We also had our house water shut off/drained while a new water heater was installed and now I suspect the problem is related. I see some of you suspect the water line in the fridge got frozen up during the plumbing work, so many have suggested to heat up the supply line with a hair dryer. I see a small water outlet which fills the ice tray. Is this the only area to heat up or would I need to get the heat anywhere else? It seems that supply line is simply 1 inch of tubing that hangs down from the ceiling of the freezer. I can't imagine the heat helping much. (08/28/2008)

By Craig

Troubleshooting Kenmore Refrigerator Ice Maker

My Kenmore ice maker stopped releasing the ice. Half of the ice is almost completely out and the other half remains lower in the mechanism. I have taken it out completely and flushed the water line. When I reinstalled ice came out the same way. The section that remains in the mechanism is closest to the water inlet. (10/08/2008)

By Karen

Troubleshooting Kenmore Refrigerator Ice Maker

I changed the filter on mine and it fixed this problem. If the water is being dispensed slower than normal, this is probably the problem. The filter is not letting enough water through the system to fill the ice tray. (10/26/2008)

By Brian From Michigan

Troubleshooting Kenmore Refrigerator Ice Maker

(posted via email)

We have a Kenmore elite side by side bought in 2002. The water line was freezing up, we would defrost the line. Now we are not getting water to the ice maker. We replaced the entire ice maker unit for $125.
KIM (01/22/2009)

By Sally

Troubleshooting Kenmore Refrigerator Ice Maker

Defrost the ice maker. It will fix the problem. (01/30/2009)

Troubleshooting Kenmore Refrigerator Ice Maker

Thanks to those who said to use the hair dryer on the ice maker. Our Kenmore had also stopped making ice but yet we could get water through the door. The hair dryer did the trick! (04/23/2009)

By Rori

Troubleshooting Kenmore Refrigerator Ice Maker

Although I usually don't respond or comment when I get answers to a question someone else has asked, I just had to comment on this one.

I have a used Kenmore refrigerator that the seller did not guarantee the ice maker would work. I had some repair work done and the repairman hooked up the water line, etc. Four days later I got some dirty ice and then nothing. Oh, well, repairman told me to jiggle the handle, nothing. Read this area, hooked up the blow dryer and guess what...it worked! Repairman wanted $175 to put in a new ice maker. Thank you, thank you, thank you!

Oh, I forgot, landlord told me it was the timer and that I could get a new ice maker at Wal Mart for $25 and he would install it. I don't know what planet he lives on but the cheapest one I found was $50 and I'm not even sure it's the one for my refrigerator. (Should I also mention that every time the landlord "fixes" something, it has to be redone once if not twice - need I say more?) (06/12/2009)

By Marilyn

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