Kenmore Refrigerator Ice Maker Not Working


July 26, 2012

My Kenmore refrigerator, model #3639552780, does not get water to the ice maker. The water dispenser works on the door. The water line to the ice maker is clear and open to the valve. Can the valve be bad or what else could it be?


By RW Long from Lebanon, OH


August 8, 20123 found this helpful
Best Answer

My understanding is that if the tube is free and clear and not frozen, the culprit is probably a faulty valve.

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December 21, 2015

The ice machine is making ice. The rakes go around, they lift out the cubes, the tray fills up with water for the next batch. When this is happening the bail wire lifts slightly to get out of the way from the falling cubes. The problem is the bail wire stays up. So without manually dropping the bail wire the next cycle won't begin. I guess you could say it's a semi automatic ice machine.


October 5, 20170 found this helpful

There could be a problem with the bail arm inside the ice maker. The arm seems to be locking on its own. Try bending the arm down just a bit to see if this corrects the problem. Also check to see if you can order and extension for the arm. This will help shut off the ice maker sooner.

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June 25, 2011

We recently moved into a new home and the ice maker is not making ice. Water is flowing through the door water dispenser just fine. We have checked the water line and it is fine. The refrigerator has sat with no power for months and months; could this have anything to do with it?

By Julie


June 28, 20110 found this helpful

Am having the same problem with my ice maker.

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September 20, 2011

I have an Electrolux stainless steel fridge. The water and the ice maker have stopped working. I don't hear the water going into the fridge. The water from the main line does work. This is the second time, before I had a technician come in and he repaired it. I am not quite sure what he changed. Can some one help with what the possible culprit is?

By Wayne


September 24, 20110 found this helpful

That just happened to me. We knew the water line was working but it just wasn't making it to the refrigerator. My husband took the line leading into the fridge off and found that it was clogged. Unclogged it and now I have water and ice. Good luck.

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March 23, 20130 found this helpful

I just had this problem. Turned out the larger black rubber tube which feeds the tray had frozen solid. I took out the ice maker and used a hair dryer to melt the ice and squeezed the black tube to help breakup the ice. Put the ice maker back in and turned up the Freezer temperature one notch and it began to work as normal.

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June 15, 2011

My ice maker is no longer making ice. The water doesn't feed into the icemaker, but I get water from the dispenser. We have cleaned out the ice bin and used the hair dryer to defrost everything. Any suggestions? The refrigerator is about 5 years old.

By Wanda


June 16, 20110 found this helpful

Go online to the manufacturer's website. They should have some troubleshooting information.

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November 15, 20120 found this helpful

Any luck with that issue? I assume it needs a new Solenoid valve - just wondering what you did to solve it since I have same problem - plus the ice maker isn't rotating- not sure what controls water level in the tray to keep it from continually filling.

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February 19, 2011

My Kenmore ice maker has stopped working although the water is still dispensing from the front. Please help with any and all troubleshooting ideas?

By Rose from Tampa, FL


February 22, 20110 found this helpful

I had the same problem. A lot of times the hose at the back of the refrigerator has water that feeds to the ice maker that freezes up causing an ice jam. Take a hair blower and thaw the ice blockage up and it should start making ice again.

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February 23, 20110 found this helpful

I had a problem, too. Turned out that the heater that allows the ice to be released was bad and I had to replace the unit.

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March 27, 2015

My Kenmore model#5967523 all of a sudden doesn't work. There are no ice cubes being made.

By Ron S.

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March 5, 2015

I have a Kenmore refrigerator model number 106.76232402. Will it work without the ice maker?

By Arthur

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March 10, 2014

My Kenmore side by side makes ice fine, but it always freezes solid in the holding bin. I defrost and clean it out once it gets full, but the cycle starts over. This has been going on for at least a year or longer. Also, we can get water from the door dispenser, but not ice. Any suggestions on what may be the problem and how we can fix it?

By ml


December 19, 20141 found this helpful

Sounds like the dispenser door flap is not closing all the way and the airflow that goes up into your bin changes the ice to a block.

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November 18, 2013

I removed the ice bin assembly from my Kenmore Elite 106 side by side to clean out the ice dispenser and cannot reinsert the assembly into the door. It will not go down far enough to lock into place. I have tried wiggling shaking, hitting gently - no luck.

By Ron K.


April 5, 20160 found this helpful

On mine the socket on the door side has a built in key. Look at the position of the key and rotate the stir shaft to match the position of the socket.

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August 5, 2013

I have a through the door ice maker with a switch for crushed ice or whole cubes. No matter which setting is selected the ice comes out crushed. What do I need to look for or do to fix?

By John

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December 25, 2012

I have a Kenmore Elite Model 795.7107 refrigerator. My one month old ice maker will not dispense the ice into the ice container. We can tell the ice is frozen. The tray starts to turn, but will not empty. It returns to the position it was in. What could be stopping it from emptying?

By Jane from WI


December 26, 20120 found this helpful

Try taking the tray out, they do come out and soak it in vinegar for a bit. Usually hard water causes the ice to stick. Then you may want to spray Pam in it. Then throw out the first batch of cubes it drops...they will be oily!

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May 21, 2012

I have a side by side ice and water dispenser on the outside of my freezer door. The water dispenser works, but there is no water going to my ice maker.

By Delois


May 22, 20120 found this helpful

Need to take out the ice bucket and check out the water connections. Also, pull out the appliance and check the water hose going to the fridge, it could be caught or crimped. Good Luck.

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May 22, 20120 found this helpful

Mine has done this too. I turned temp gauges to both fridge and freezer to off or zero. I then removed everything from the freezer and defrosted it completely .Something is frozen and blocking your water flow. You can leave the stuff in the fridge just keep it closed. Hopefully this will work for you too.


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May 15, 2011

I have a 1997 Kenmore side by side refrigerator. I have water, but the ice maker is not working. I can hear it trying to work, but there is no ice.

By Gerri E


May 17, 20110 found this helpful

I'm not sure if you mean there is no ice in the bin or no ice drops down into your cup.

If there is no ice in the bin, look for the metal "L" shaped wire sticking out of the icemaker. Make sure it is pushed down. That tells the icemaker the bin is not full. When it is full the wire gets pushed up a little by the pile of ice and tells the maker to stop making ice. Also, if you want to make sure it won't make any ice, you can push it up all the way to tell the machine to stop. It's probable yours accidentally got pushed up, telling the machine not to make ice.

If there is ice in the bin but it won't drop down, check the chute to make sure it is clear. Also make sure the lever in the front on the door is exactly in the "ice" position, not on "water" or "crushed ice." If it's even a little off, you won't get ice (or water for that matter, if it's off the water one even a little).

I hope one of these ideas solves your problem.

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May 17, 20110 found this helpful

We have this problem sometimes, too. We unplug the refrigerator for awhile, as something in the ice maker seems to get frozen. Hope this works for you!

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September 25, 2010

My Kenmore refrigerator icemaker will not make ice. Water will not dispense to the ice maker. All other water supplies are functional.

By D.R.Pearson from NC


June 12, 20130 found this helpful

I have same problem. If you find out the reason let me know please!

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July 16, 20130 found this helpful

Replace the water valve. It's an easy job. Worked for us.

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April 29, 2018

My ice maker is making ice fine. The shut off arm also seems to be doing it's job. However, it will not dispense.

I can hear the motor running, but I believe the spiral coil that moves the cubes is not rotating. Ideas?

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April 15, 2016

The ice maker in in my Kenmore refrigerator did work. I put it back together. It goes though its cycles, but the feeler arm does not drop back down.

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