By Diane from Jacksonville, NC
This happens fairly regularly on my lawnmower - I just tip it up and turn the cutting blade anti-clockwise (counter-clockwise).
Also, squirting a healthy dose of light oil or other lubricant, such as WD40 into the hole where the cord goes helps.
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I have a Snapper riding lawnmower. The cord is pulled out and won't retract. Any help would be appreciated.