I opened a chat with Amazon, and provided feedback on how the books could be packaged better with a smaller box and some padding instead of an oversized box. Normally books are mailed in a cardboard book box though.
Anyway, the chat representative asked if I wanted a replacement and honestly, that would be a hassle because I'd have to go ship it back, wait for a new shipment and the books were for a gift in a couple days.
Instead, the chat representative offered me 30% back for the inconvenience as the books are still in usable condition, which was really nice of the chat representative to offer. I just wanted to provide my feedback.
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I agree. Once, I sent feedback on a 4/pack of socks I bought on Amazon. They were amazing, and 96% cotton. That is the highest you can get.
They must have loved what I said because they sent me another 4/pack!!
Another time, I complained to a big-box store about being late with a delivery of a friends toilet. How can you lose something that big? Anyway, I said "you should give it to her for free"...and they did. Well, she had to pay for the s/h but they essentially gave her the item for no charge. It saved her 68.99.
Don't just write to companies with complaints write with compliments too. I always write when I find a new product I am happy with. I just got coupons for free meals from one, & coupons for money off from others.
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