iPhone Goes Straight to Voicemail Fix

My husband and I were both regularly missing important calls on our iPhone. The phone would not ring or buzz but would go straight to voicemail. Today, after I realized I missed two calls from my son's school yesterday afternoon, I decided to do a little research for a fix. Otherwise, I was going to drive to the Apple store for a service call!

After reading through all the different reports and obvious suggestions (such as making sure the volume is not muted), I found several reports of people having success with turning off Do Not Disturb. It sounds like one of the updates changed it to on (Green). I had never turned on Do Not Disturb so I hadn't thought to check there. I went into Settings/Do Not Disturb and, sure enough, it was set to Green. If the phone is locked, which I do as a habit, calls will go straight to voicemail. There are other options, such as allowing calls from people on your Favorites list, or putting through a second call from the same number. This made diagnosing the exact problem difficult.

So, if your iPhone is sending calls straight to voicemail, turn off Do Not Disturb. You can tell it is on by the little moon icon next to the time, which you probably never noticed. If this doesn't work, the next step would be a Network Reset or a service call to Apple.

Hope this helps someone. We all need to be able to count on hearing a ring when someone calls.

Do Not Disturb is turned on, so calls go to voicemail
(Moon icon in upper right)

Do Not Disturb is turned off so calls ring as normal
(No moon icon in upper right)


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June 18, 20150 found this helpful

Used intentionally, the Do Not Disturb option can be quite handy :) I set the Do Not Disturb Scheduled option in Settings to keep my phone from making noise during certain hours (10pm to 8am) UNLESS the call is from a favorite - in my case my husband and my children. This allows me to hear calls and texts from my family regardless of the hour but not be woken up by 6 am calls from say... my mother or texted bank notifications. I also use the swipe from bottom option to turn Do Not Disturb on when I take a nap, since I want to be woken up if my kids call or text, but not for other notifications. If any number calls twice in quick succession it will still ring.


We found this option because I was being woken up by my husbands phone, which would vibrate any time there was a new sports headline (apparently turning the alerts off wasn't an option?).

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