Product ComplaintsConsumer Advice

Contact Company if Not Satisfied With Product

I have a tip when you are not satisfied with a product that you have purchased from a store or even online. This tip may seem inconvenient but it saves money. I purchased a Kaboom bathroom spray and after using it for one month the nozzle no longer worked. I called the company and they sent me a coupon for a free product.


Another time, I purchased a pack of woman's Hanes underwear at WalMart. I didn't check all the underwear and of course one was torn at the seam. I contacted Hanes and requested just one underwear. To my surprise they sent me another pack. I purchased underwear for my son and one set was missing from the pack. I knew Kohl's didn't have his size (he wanted his Star Wars underwear and it was the last pack in his size) so I contacted the company and explained and again only expected one pair of underwear. Once again, to my surprise I received a pack.

Lastly, be sure to look at warranties when something breaks. My HP desktop computer hard-drive died on me after having it for a couple of months; thank goodness it was still under warranty and I was sent a new hard-drive at no charge.

When you purchase something make sure it has a decent warranty period, 2 plus years would be great. I purchased an external hard-drive and it died on me. The warranty period ended which was only 3 months; I only had the hard drive for 15 months; lost everything including my family pictures and tax information.


A diaper fell apart and the inside of the diaper gave me a rash I contacted Pampers. They said to keep the diaper just in case and they sent me a free coupon for diapers. Finally, I purchased a weather station from Overstock and it died after a year. I contacted the company and they were a bit of a pain but eventually I received a new weather station but after a couple of weeks it died on me again; I didn't bother to contact them again; since they were a pain for the first replacement they would be a bigger pain the 2nd time around.

If something no longer works try to contact the company you could save some money. One last thought; if you are not happy with a product try to return it; the store will most likely give you a refund as long as you return in a timely manner; within the return period. I returned Heeltastic and a hairspray; both really didn't work well so I returned it where I bought it at my local CVS with a receipt of course.


By Cynthia from NJ

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July 22, 20100 found this helpful

I know of some people that if they find a piece of stem or leaf or something in their canned vegetables, they dry the item and return it to the company and end up getting coupons for free products. I have done it sometimes but not too often.

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July 23, 20100 found this helpful

We bought a clothes dryer from Sears and the warranty was for one year. After a year and a half the dryer died. I was very upset because it isn't used that often. I had dryers last well over ten years without any problems. I called Sears and let them know about it. They sent a tech over and it was fixed for free.

We bought a TV and it had a problem with the remote occasionally. While it was still under warranty I reported it to the company. They told me to unplug the TV to reset it. That did work but after two years the TV would not reset. I called the company and since the problem was reported while still under warranty, the TV was fixed for free.


I have received a full refund for an air conditioner that had a slight problem. Usable but one of the features on it would not work. Since the model was no longer available, I received a full refund, $200.00, plus I was able to keep the air conditioner.

I have received many replacements plus refunds for items that were defective or just poor quality. Most manufacturers like to know about the quality of their products. As long as you are honest about reporting the problem, companies usually are willing to work out the problem with you.

I usually e-mail the company if I have a problem. I willl get a reply asking for either more information, such as my address or a phone number to contact the representative.

My daughter had a problem with her new couch and the store would not help her with it. So we researched and found how to contact the manufacturer and reported the problem. She got a replacement for the original couch.


I understand that some people do not have the time to contact companies but with using e-mail to communicate makes it so much easier. I always create my letter to the company in a Word program and save it, in case it is needed later for reference.

Another tip, if you feel you should get a replacement or refund and you are not getting results, be persistent. It usually will result to your satisfaction.

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July 25, 20100 found this helpful

You have a very good point. Timely, clear, and polite, communication is key.
I can't recall every incident, but a few stuck in my brain:
Glory greens. One can we bought was far too highly spiced. I found the website and emailed via their "contact" link. We got a coupon for a new can, which was perfect.
Pepsi. I bought a case with a broken bottle. We have a bottling facility in my town, so I took it straight there. If I recall, I got a free case of Pepsi.


MaxiAids (accessible products for the handicapped.) My hubby's Timex watch's Indiglo quit working after two weeks. I called and spoke to the Returns Manager. Turned out he'd gotten it wet while washing his hands. Even though the problem was his fault, they still replaced the watch.
My point is, communicate. Ask for a supervisor or manager if necessary to get results.

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