I have a Whirlpool refrigerator/freezer and it is not dumping ice and there are ice cubes in the tray. First of all when I looked in the freezer the steel wire that turns it on and off was not connected so I connected it back. My Whirlpool model #WRF560SEYMO1.
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You could have a defective ejector gear or motor. Here is an article to help you:www.doityourself.com/
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