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Ice Maker Not Dispensing Ice

Category Ice Machines
Sometimes your refrigerator ice maker makes ice, but does not dispense it. This is a guide about ice maker not dispensing ice.
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September 5, 20170 found this helpful

An ice dispenser is a wonderful addition to have on your refrigerator, if it is working properly. If your refrigerator makes ice, but will not dispense it, there may be something blocking it or the refrigerator need to be repaired.

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Questions

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By 4 found this helpful
November 4, 2016

My Whirlpool side-by-side refrigerator makes ice, but it will not dispense crushed or cubed ice. It does dispense water. Is there a way I can fix it? I know calling a serviceman is going to cost too much.

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I can still get ice from inside the freezer.

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January 19, 20173 found this helpful

Why my ice maker will not dispense ice

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January 23, 20172 found this helpful

Makes ice but won't dispense it. No noise when pushing cup against it

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By 1 found this helpful
June 25, 2016

My Whirlpool fridge is not dispensing ice any more what can I do?

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June 17, 20170 found this helpful

My ice maker makes ice, the motor works, I ca n hear the rotor tying to drop ice cubes but does not dispense ice. Whats wrong?

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March 26, 20120 found this helpful

I have a Frigidaire side by side fridge. The ice maker produces ice, but the ice just sits on top of the ice maker and rarely drops into the ice tray. When it does drop, it is a huge chunk of ice that won't fit down the dispenser and is too big to fit into a glass.

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By April

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March 28, 20120 found this helpful

Join the club! Have been having this problem for awhile myself. I have found that the shelf-tray that sits over the ice bin is often the problem. If it gets pushed all the way back to the ice maker it prevents the metal arm from full motion and stops the ice from dropping into the bin. I have to take the shelf off and pop the ice off the maker. If left too long on the maker it starts dehydrating and often clumps into one large chunk. I check about once a day or so now, out of habit.

I try not to put anything on the shelf over the bin and also try to keep it pulled out just a little so it doesn't obstruct the dispenser arm. Easier said than done. I have tried to put things on the back of the shelf to keep it out a bit but nothing has been especially successful. If you figure something out, let me know. I think this ice maker is just poorly designed since I have not had this problem with other units.

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Anonymous
February 23, 20160 found this helpful

Had the same problem. The auger motor was not turning. I could hear the motor hum when I depressed the lever to dispense ice and the door switch.

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The motor seemed to be stuck. I then tapped the auger twice and tried again to activate it and it worked!!!!

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August 27, 20170 found this helpful

Ice won't dispense

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Anonymous
August 27, 20170 found this helpful

You either need to repair or replace the ice auger motor.

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August 27, 20170 found this helpful

You either have to repair or replace the ice auger motor.

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By 0 found this helpful
August 30, 2017

My Whirlpool refrigerator makes ice, but only dispenses water no matter which button of the three is depressed. I don't know if it is a problem with the board or possibly just the selector buttons.

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August 30, 20170 found this helpful

Any luck that your fridge is still under warranty? You can call and ask customer support.

Online there are a couple of solutions for your refrigerator (wrs325fdam04 )
- https://www.rep  ing-WRS325FDAM04
- https://www.rep  ing-WRS325FDAM04
- http://www.appl  ispense-ice.html

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August 31, 20170 found this helpful

Hi there. Check out these videos to have a look for yourself:

https://www.you  ch?v=oRH_7rYBJws

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https://www.you  ch?v=p9GjSqi6eY4

Or contact Whirlpool here:

https://www.whi  /contact-us.html

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By 0 found this helpful
July 8, 2015

The ice maker makes ice and puts it in the bin, but the auger will not spin to dump it out the chute in the door. The water works, but ice will not come out.

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November 17, 20170 found this helpful

There is an ice dispenser motor that moves the ice from the tray and down the shoot on the door of your refrigerator. This motor is bad and should be replaced.

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November 17, 20170 found this helpful

You may have a bad switch in the dispenser housing.

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January 19, 20150 found this helpful

How do you replace the auger motor in a Kenmore refrigerator model #253.54363403?

By Dave H.

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January 21, 20150 found this helpful

I actually had to replace ours in late August. We have the fridge with the freezer in the bottom. Anyway, there were 2 screws holding it in then there is a wire plugged into the box. Once that was out, all it took was repairing/replacing the ice making unit. Getting it back in was a bit challenging. I had to lay on the floor and do it all in reverse, not an easy task for me since I have a lot of health issues..lol Best of luck repairing/replacing your unit..

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July 14, 20160 found this helpful

Ice quit coming out.

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September 5, 20110 found this helpful

My Kenmore refrigerator quit dispensing ice from the door. It still makes ice and gives water. The light works but no ice cometh. Any ideas?

By Dori B.

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September 6, 20110 found this helpful

Is it possible a plug of ice has formed up in there somewhere? That's just a theory. I don't know how you'd test it.

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September 8, 20110 found this helpful

Remove ice cubes from the ice caddy ; use a hair dryer to melt built up /stuck ice cubes from the chute. Use a towel on the floor to catch drippings. I don't know why the chute clogs, but mine does it too. Wish I knew how to prevent it.

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By 0 found this helpful
June 14, 2016

We have Kenmore bottom drawer refrigerator ice dispesner that is intermittently not dispensing ice. It has a loud click when it opens or closes the ice flapper door. When it is not dispensing correctly, which is more and more often now, it opens and then immediately shuts the door and does not engage the ice maker at all. If you open and close the door enough times it will finally re-engage and operate normally and dispense ice. However the next time you try and get ice it does it all over again. Any ideas on what the problem could be?

Thanks,
Greg

Answers

August 14, 20170 found this helpful

This sounds like you have some ice frozen in the door hinges. I would take a cloth with some hot water and try and get all the small ice shavings out of the door. Normally this happens when the door doesn't close all the way.

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By 0 found this helpful
November 4, 2015

I have purchased a refrigerator freezer. The ice maker makes plenty of ice, but it will not come down the dispenser into the glass.

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October 18, 20170 found this helpful

Here are a few things you can check:

  1. In the ice maker there is a dispenser actuator that inserts into the ice maker. If the actuator is broken it won't push ice through the ice maker. You'll need to check this and see if the part is broken.
  2. Check the auger motor and the auger blade. See if the motor is spinning the blade.
  3. There is also an auger for the ice bucket. If this is damaged or broken it won't push the ice down and through the door. You may need to change the ice bucket auger.
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April 14, 20150 found this helpful

I have a nearly new refrigerator with ice in the door. The icemaker makes plenty of ice and when I hold a glass to the lever, a sound is made but the ice only dispenses once in a while.

After the first couple of times, we stopped trying and we scoop the ice out of the tray. The water dispenses fine. What could be the problem?

By Tracey D

Answers

December 3, 20170 found this helpful

Make sure the ice shoot in the door is not blocked. We got a new one last year and had the same problem.....there was a piece of plastic tape in there....removed it and it fixed the problem.

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By 0 found this helpful
July 9, 2015

I have Kenmore side by side. Two days ago everything worked fine and then it happened. It still makes ice cold water, but when I push for ice to come out nothing happens. I don't hear the motor or the crushed ice. What do I do? I have a nearly new refrigerator with ice in the door. The icemaker makes plenty of ice and when I hold a glass to the lever, a sound is made, but the ice only dispenses once in a while. After the first couple of times, we stopped trying and we scoop the ice out of the tray. The water dispenses fine. What could be the problem?

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January 10, 20150 found this helpful

I have Kenmore side by side. Two days ago everything worked fine and then it happened. It still makes ice cold water, but when I push for ice to come out nothing happens. I don't hear the motor or the crushed ice. What do I do?

By Jennifer

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December 7, 20140 found this helpful

My fridige is only three weeks old. What can I do for the ice to drop down in the glass?

By Joyce from Trinidad and Tobago

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November 2, 20140 found this helpful

My Amana refrigerator ice maker does not drop the ice when the lever is pushed to get the ice. What is wrong? It was always working till just this week.

By John from Holden, MA

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July 15, 20140 found this helpful

I have a 2012 Kenmore French door bottom freezer refrigerator, that is making ice, but the ice will not dispense. The water works. There is no noise when the dispenser paddle is pushed. The auger is in the correct position. Maybe it needs a new motor?

By Christina

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February 17, 20140 found this helpful

Ice is being made satisfactorily. The motor sounds to be running normally. The spindle from the motor, visible when the ice bucket is removed does not turn. Is it mechanical or electronic and what to do?

By Bill

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December 24, 20130 found this helpful

I have a side by side refrigerator and the ice maker is making ice however it's not coming out the tray. The tray itself keeps getting frozen which doesn't allow the ice to dispense.

By kayanab

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March 14, 20120 found this helpful

My ice maker is making a clicking noise and not making much ice. Ice appears to be in the maker, but is not dispensing. I noticed smoke tonight.

By Suze S.

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