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Do you know if your fridge has a warranty for a free tech to come out and fix the problem?
There are a lot of potential reasons according to online research so it's hard to self diagnose. Not a cheap fix either for some of the parts.
Have you tried unplugging and plugging to see if a simple restart would help fix the problem?
unplug and let your freezer and fridge thaw out...Then try it again. On my old fridge, that reset everything. Also check and see if your water filter needs replacing.
Your ice may be fused together. Watch this video from Samsung:
There is an ice bucket auger motor. That could be in need of repair.