I am looking for the address of the George Foreman company to make an inquiry about a grill repair. The only thing I get on Google, are stores that sell the product. I received one as a wedding present, used it once, and the only thing that works now is the timer. I don't have the box and would like to continue to use it. If it's just a part, then I'll get it repaired. I need somewhere to call so we can do some troubleshooting. Thanks.
Karen from Buffalo
Ring any store that sells the product and ask for the manufacturers contact details.
Thank you everyone for all your helpful information and feedback! I also needed to contact the manufacturer of the George Foreman Grill as I needed to get a replacement part after breaking the latch off the lid. The replacement part and shipping came to something like $14.95 (a little steep for such a tiny little plastic part, but worth the inconvenience of not having the part).
Since there was so much conflicting information here on how to contact the manufacturer, I asked the representative how people can reach them since there are so many people here who have the need. Here is what she gave me:
Two Phone Numbers: 1-800-233-9054 or 1-800-231-9786 (I used the 2nd number successfully)
23600 Aurora Rd. Dept. S
Bedford Heights, OH 44146
Customer Service was very helpful and friendly. Hold time was a little long, but not nearly as long as some I've had. Though I was 16th in line, I am sure the wait was no more than 4-5 minutes total.
They do need the model number off the bottom of the grill, so be prepared to give them this. (It is something you can get while on hold -lol)
Inside the grill there is a small thermal fuse on the brown (live) wire and when this overheats inside the grill, it pops and breaks the circuit, unfortunately it's a 'one use' piece of electronics. Thermal fuses are easy to acquire from electronic wholesalers, the only problem is getting to the fuse to replace it. GF grills use a variety of tamper resistant TORX screws, without the security TORX driver it's very hard to open. If you get into it, simply replace the thermal fuse with another with a temp of 240c here's a website for them. http://www.tdspares.co.uk/proddetail.asp?prod=tht1025
Our grill also stopped working. We were expecting to find a blown thermal fuse as "royal engineer" did, and were already equipped with a set of security bits to take the thing apart. But it wasn't that. It turned out to be a bad solder job on the circuit board. My husband has mad soldering skillz and fixed the problem. But we found water around the circuit board, from washing the grill surface - it is such a crappy design, with non-removable grill plates, so I dare say something else will go wrong.
It was great not to have to buy a new grill or order parts, no thanks to the poor design of the thing. Meh. (07/11/2009)
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